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- Tasks: Ensure accurate telephony connections and provide top-notch customer service.
- Company: Join Currys, the UK's leading tech retailer with a supportive team culture.
- Benefits: Enjoy a competitive salary, product discounts, and 25 days holiday plus public holidays.
- Why this job: Make a real impact in tech while developing your career in a dynamic environment.
- Qualifications: Strong admin skills, attention to detail, and experience working to tight deadlines.
- Other info: Hybrid working options available after training, with excellent growth opportunities.
The predicted salary is between 20400 - 30600 £ per year.
Location: Poole, Specialist Business Centre, Merck House, Seldown Lane, Poole, BH15 1TW
Contract: Fixed Term Contract for 12 months
Working Hours: Full Time, 40 hours per week, Monday to Friday: 9:00 AM - 6:00 PM
Hybrid working: Once fully trained, you will have the opportunity to work on a hybrid basis, approximately 2 days in the office per week, though full on-site attendance may be required if performance concerns arise.
At Currys, we are united by one passion: to help everyone enjoy amazing technology. As the UK's best-known retailer of tech, we are proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.
As a Connections Advisor, you will work alongside experienced colleagues to ensure all telephony connection requests are completed accurately, while providing an industry-leading customer experience. This is a fast-paced role, where you will need to work accurately and quickly to meet your team and individual targets. You will be joining an established team, so there will be people that can offer help and support.
Role overview:
- Ensuring the completion and timeliness of all activities according to the monthly schedule
- Ensuring all credit vets, connections, upgrades, migrations, porting requests are completed professionally and accurately within agreed timescales
- Taking an active role in ensuring our partner's and customer's requests meet the criteria of the networks
- Taking individual responsibility for keeping up to date with all network changes and Currys promotions and propositions
You will need:
- Experience of working to tight deadlines
- Attention to detail
- Strong administration skills
- Good working knowledge of Microsoft Office, specifically Excel
- Flexible approach to work
We know our people are the secret to our success. That’s why we’re always looking for ways to reward great work. You’ll find a host of benefits designed to work for you, including:
- Performance related bonus
- Product discounts on the latest tech
- A range of wellbeing initiatives
- 25 days holiday plus 8 public holidays
Join our Business Sales team and we’ll be with you every step of the way, helping you make this role your own and develop the career you want. We’ll give you the chance to learn new skills, try out different opportunities and work with teams across the business to help you progress quickly.
Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we’re in a position to make a real impact on people and the planet.
Every voice has a space at our table and we’re committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email careers@currys.co.uk and we’ll do our best to help.
Connections Advisor in Poole employer: Dixons Carphone
Contact Detail:
Dixons Carphone Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Connections Advisor in Poole
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Currys on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to the Connections Advisor role. Think about how your skills match their needs, especially around attention to detail and working under pressure.
✨Tip Number 3
Show your enthusiasm for tech! Currys loves passionate people. Bring up your favourite gadgets or tech trends during your interview to demonstrate your genuine interest in the industry.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Currys.
We think you need these skills to ace Connections Advisor in Poole
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Connections Advisor role. Highlight your experience with tight deadlines and attention to detail, as these are key for us at Currys.
Show Off Your Skills: Don’t forget to mention your strong administration skills and proficiency in Microsoft Office, especially Excel. We love seeing how you can bring these skills to the table!
Be Yourself: Let your personality shine through in your application. We’re looking for team players who are passionate about technology and customer service, so don’t hold back on sharing your enthusiasm!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Dixons Carphone
✨Know Your Stuff
Make sure you understand the role of a Connections Advisor inside out. Familiarise yourself with telephony connection processes, and be ready to discuss how you can ensure accuracy and timeliness in your work. Research Currys' latest promotions and network changes to show you're proactive.
✨Show Off Your Skills
Highlight your strong administration skills and attention to detail during the interview. Prepare examples from your past experiences where you've successfully met tight deadlines or handled multiple tasks efficiently. This will demonstrate that you can thrive in a fast-paced environment.
✨Be Ready for Scenarios
Expect scenario-based questions that assess your problem-solving abilities. Think about how you would handle customer requests or manage unexpected challenges. Practising these scenarios can help you articulate your thought process clearly.
✨Ask Smart Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
