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For Companies At a Glance
- Tasks: Engage with customers, provide tech advice, and build lasting relationships.
- Company: Join Currys, a leading tech retailer with a focus on customer satisfaction.
- Benefits: Enjoy discounts, life assurance, wellbeing initiatives, and 24/7 GP support.
- Other info: Be part of a diverse team that values every voice.
- Why this job: Make a difference in customers' lives while hitting exciting sales targets.
- Qualifications: Great communication skills and a passion for technology are essential.
The predicted salary is between 26561 - 26561 £ per year.
Permanent – Full Time
Salary – £26,561.60 per annum, plus performance‑related and target‑based commission.
Working hours: 40 hours per week, Monday to Thursday 09:30 AM – 06:30 PM, Friday 09:30 AM – 03:30 PM.
Role Overview
- Proactively contacting customers who are new and existing Currys customers.
- Helping the customer understand the different handsets, deals and network providers and Care Plan Agreement we offer.
- Giving great advice and all available options to ensure the best possible sales journey.
- Building relationships with customers to convert one‑time buyers into lifelong customers.
- Working towards and aiming to exceed sales expectations.
- Putting the customer at the heart of everything you do.
Qualifications
- A commitment to providing great service.
- Customer Service experience, ideally within a Contact Centre environment.
- Excellent communication skills.
- Experience of working towards targets.
- An interest in technology.
Benefits
- Discounts at Currys stores and partner networks.
- Life Assurance and Sharesave scheme.
- Access to a variety of Wellbeing initiatives including cycle to work and eye care.
- Access to the Aviva Digital GP app for 24/7 GP support.
Inclusion and Diversity Statement
Every voice has a space at our table. We are committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce.
If you need any additional assistance with your application, please email careers@currys.co.uk and we’ll do our best to help.
Outbound Telephone Sales Advisor employer: Dixons Carphone
Contact Detail:
Dixons Carphone Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Outbound Telephone Sales Advisor
✨Tip Number 1
Get to know the company inside out! Research Currys and their products so you can chat confidently about what they offer. This will show you're genuinely interested and ready to help customers with their needs.
✨Tip Number 2
Practice your phone skills! Role-play with a friend or family member to get comfortable with making calls. Focus on being friendly and engaging, as building relationships is key in sales.
✨Tip Number 3
Prepare for common interview questions related to sales and customer service. Think of examples from your past experiences that highlight your skills and how you’ve met targets before.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Outbound Telephone Sales Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Outbound Telephone Sales Advisor role. Highlight your customer service experience and any sales achievements to grab our attention!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about technology and how you can help us provide great service to our customers. Keep it friendly and engaging!
Show Off Your Communication Skills: Since this role involves a lot of talking, make sure your written application showcases your excellent communication skills. Be clear, concise, and personable in your writing to reflect how you’d interact with customers.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to see all the details about the role and benefits right there!
How to prepare for a job interview at Dixons Carphone
✨Know Your Products Inside Out
Before the interview, make sure you’re familiar with the different handsets, deals, and network providers that Currys offers. This knowledge will not only impress your interviewers but also show that you’re genuinely interested in the role and ready to provide great advice to customers.
✨Practice Your Communication Skills
As an Outbound Telephone Sales Advisor, excellent communication is key. Practise speaking clearly and confidently about products and services. You might even want to role-play with a friend to simulate customer interactions and get comfortable with handling questions and objections.
✨Show Your Customer-Centric Attitude
During the interview, emphasise your commitment to putting the customer at the heart of everything you do. Share examples from your past experiences where you’ve gone above and beyond to ensure customer satisfaction. This will demonstrate that you understand the importance of building relationships with customers.
✨Be Ready to Discuss Targets
Since this role involves working towards sales targets, be prepared to discuss your experience with meeting or exceeding targets in previous roles. Bring specific examples of how you achieved these goals and what strategies you used, as this will highlight your ability to drive sales and contribute to the team’s success.