At a Glance
- Tasks: Manage our Community platform and drive customer engagement through innovative campaigns.
- Company: Join iD Mobile, a dynamic start-up backed by Currys PLC.
- Benefits: Enjoy 25 days holiday, private medical insurance, and hybrid working options.
- Other info: Be part of a diverse team committed to innovation and sustainability.
- Why this job: Shape the future of mobile communication while making a positive impact.
- Qualifications: Experience with Community platforms and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
We’re iD Mobile, one of the UK’s leading mobile virtual network operators. We launched in May 2015 and have over 2.6 million Pay Monthly subscribers. We’re delighted about our success so far and have very ambitious plans for the future. iD Mobile is an exciting place to work. We’re a relatively young and dynamic start-up, and we value innovation, imagination, and creativity. If you’ve got a great idea, we’ll help you run with it. We’re passionate about finding new ways to address our customers’ needs. We’re part of Currys PLC, Europe's leading electrical and mobile retailer.
As iD Mobile's Community Manager, you will manage our Community platform to drive adoption and engagement amongst our customer base. You will define the product roadmap, engage with customers, lead on help and support, produce content and monthly newsletters, and work with internal stakeholders and suppliers to deliver an overall Community strategy. You will understand how our customers think and behave and engage them to achieve iD Mobile's strategic objectives.
Role overview:
- Manage iD Mobile’s Community platform, including the Community and knowledgebase (Help Hub) on community.idmobile.co.uk; promote it as a first port of call for self-service for customers and prospective customers.
- Define the Community strategy and roadmap - identify, business case, plan, prioritise and deliver new initiatives end-to-end from inception to launch.
- Drive customer adoption and engagement through innovative campaigns, monthly newsletters and initiatives, and identify new ways to increase awareness and understanding of the Community.
- Encourage peer-to-peer engagement and build strong relationships with Community super users.
- Manage help and support content across the platform - working with copywriters to create engaging content such as blogs and articles, and ensure articles are regularly updated and accurate.
- Work closely with the Customer Interaction and Customer Experience teams to resolve customer pain-points and provide support.
- Manage the relationship with the Community platform supplier.
- Support incidents when needed, ensuring customers are kept updated with the latest information through the Community.
- Report regularly on Community progress and performance, acting as the subject-matter expert for the Community across iD Mobile.
You will need:
- Previous experience working with a Community platform is a must.
- Previous experience in a telecommunications organisation is desirable.
- Ability to business case new initiatives and report on performance.
- Comfortable leading initiatives from inception to launch.
- Innovative thinker with strong communication skills.
- Good understanding of delivering help & support content.
- Experience creating and documenting customer journeys.
We know our people are the secret to our success. That’s why we’re always looking for ways to reward great work. You’ll find a host of benefits designed to work for you, including:
- Holiday benefits - 25 days of annual leave (plus bank holiday entitlement).
- Private medical insurance.
- Life Assurance.
- Access to discretionary bonus.
- Hybrid working; our primary Currys Campus is at Waterloo (WeWork).
Join our team and we'll be with you every step of the way, helping you develop the career you want with new opportunities, on-going training and skills for life. Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we’re in a position to make a real impact on people and the planet. Every voice has a space at our table and we're committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email and we'll do our best to help.
Community Manager in London employer: Dixons Carphone
At Currys, we pride ourselves on being an excellent employer, offering a vibrant work culture at our London Campus in Waterloo that fosters collaboration and innovation. Our commitment to employee growth is evident through ongoing training and skills development opportunities, ensuring you can thrive in your role as a UX Analyst while contributing to meaningful improvements in our digital experiences. Join us to be part of a diverse team where every voice matters, and enjoy the unique advantage of working in a dynamic eCommerce environment that values insight-driven decision-making.
StudySmarter Expert Advice🤫
We think this is how you could land Community Manager in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Dixons Carphone. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Dixons Carphone before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Community Manager in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Dixons Carphone:Your cover letter is your chance to shine! Tell us why you want to work at Dixons Carphone specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Dixons Carphone!
How to prepare for a job interview at Dixons Carphone
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
