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- Tasks: Lead and motivate teams to deliver exceptional customer service in our distribution centres.
- Company: Currys is the UK's leading tech retailer, dedicated to amazing customer experiences.
- Benefits: Enjoy 30 days annual leave, performance bonuses, product discounts, and wellbeing initiatives.
- Why this job: Shape your career while making a positive impact on people and the planet.
- Qualifications: Experience in people management and a passion for operational success are essential.
- Other info: We value diversity and inclusion, ensuring every voice is heard in our team.
The predicted salary is between 28800 - 43200 £ per year.
First Line Manager
Bolton
North West ERDC
Permanent
Full Time
Shifts over 7 days
Salary: £34,000 per annum
At Currys we’re united by one passion: to help everyone enjoy amazing technology.As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.
Join us as a First Line Manager and you\’ll be making the magic happen in our North West Home Delivery Centre based in Bolton. You’ll be coaching and motivating your team to make every step of the distribution operation first-class, so we keep making amazing happen for our customers.
You’ll be finding what works well and striving to make it even better. You’ll believe in getting things right first time for our customers and love delivering the best customer service, getting a buzz out of resolving logistical and practical challenges. It’s a great feeling, one you’ll get to experience often.
Role overview:
As part of this role, you’ll be responsible for:
- Overseeing the running of the site, staffing and other resources.
- Motivating a team of delivery drivers, warehouse teams and support colleagues to deliver on targets.
- Providing regular and consistent performance feedback.
People skills are one thing, but you’ll go a step further here by providing mentoring that puts performance improvement first. You won’t stop in your pursuit of the best, for your team, the business and yourself. Our future and your future, you’ll take charge of them both.
You will need:
- Some experience or exposure to people management.
- A track record of contributing to operational success.
- To be confident working and developing a team to deliver for our customers.
We know our people are the secret to our success. That’s why we’re always looking for ways to reward great work. Alongside 30 days of annual leave (including bank holiday entitlement) and a competitive pension scheme, you’ll find a host of benefits designed to work for you. They include:
- Performance related bonus.
- Product discounts on the latest tech.
- A range of wellbeing initiatives.
Join our team and we’ll be with you every step of the way, helping you develop the career you want with new skills, training opportunities and qualifications and endless variety to keep you learning.
Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we’re in a position to make a real impact on people and the planet.
Every voice has a space at our table and we’re committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email careers@currys.co.uk and we’ll do our best to help.
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First Line Manager employer: Dixons Carphone
Contact Detail:
Dixons Carphone Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Line Manager
✨Tip Number 1
Familiarise yourself with Currys' values and mission. Understanding their commitment to customer service and teamwork will help you align your responses during interviews, showcasing how your personal values match theirs.
✨Tip Number 2
Highlight your experience in people management by preparing specific examples of how you've motivated teams in the past. Be ready to discuss your coaching techniques and how they led to improved performance.
✨Tip Number 3
Research common logistical challenges faced in customer service operations. Being able to discuss these challenges and propose solutions will demonstrate your proactive approach and problem-solving skills.
✨Tip Number 4
Network with current or former employees of Currys on platforms like LinkedIn. Gaining insights from their experiences can provide you with valuable information to use in your application and interviews.
We think you need these skills to ace First Line Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the First Line Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase People Management Experience: Emphasise any previous experience you have in managing teams or mentoring colleagues. Provide specific examples of how you've motivated a team or contributed to operational success in your past roles.
Highlight Customer Service Skills: Since the role focuses on delivering excellent customer service, include examples of how you've resolved customer issues or improved service delivery in your previous positions. This will demonstrate your commitment to customer satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that not only summarises your CV but also expresses your passion for the role and the company. Mention why you want to work at Currys and how you can contribute to their mission of providing amazing technology experiences.
How to prepare for a job interview at Dixons Carphone
✨Show Your People Management Skills
As a First Line Manager, your ability to manage and motivate a team is crucial. Be prepared to discuss your previous experiences in people management, highlighting specific examples where you successfully led a team or improved performance.
✨Demonstrate Problem-Solving Abilities
The role involves resolving logistical challenges, so be ready to share instances where you've tackled operational issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving skills.
✨Emphasise Customer Service Commitment
Since the company values excellent customer service, express your passion for delivering top-notch service. Share stories that illustrate how you've gone above and beyond to meet customer needs and ensure satisfaction.
✨Prepare Questions About Team Development
Show your interest in the role by preparing thoughtful questions about team development and performance feedback processes. This demonstrates your commitment to mentoring and improving your team's capabilities, which is key for this position.