Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and motivate a team in our Customer Service Centre to deliver exceptional service.
- Company: Currys is the UK's leading tech retailer, dedicated to amazing customer experiences.
- Benefits: Enjoy 30 days annual leave, performance bonuses, product discounts, and wellbeing initiatives.
- Why this job: Join a supportive team culture focused on growth, learning, and making a positive impact.
- Qualifications: Experience in team leadership, strong communication skills, and ideally logistics background required.
- Other info: We value diversity and inclusion, ensuring every voice is heard in our workplace.
The predicted salary is between 28000 - 42000 ÂŁ per year.
Press Tab to Move to Skip to Content Link
Select how often (in days) to receive an alert: Create Alert
First Line Manager
Aylesbury
Aylesbury Customer Service Centre
Permanent
Full Time
Shift Pattern: Sunday to Thursday. Early Shift 5:30am-02:00pm/ Late Shift 1:30pm-10:00pm
Salary ÂŁ35000
At Currys we’re united by one passion: to help everyone enjoy amazing technology.As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.
Join us as a First Line Manager and you\’ll be making the magic happen in our Customer Service and Delivery Centre . You’ll be coaching and motivating your team to make every step of the first-class Delivery Centre, so we keep making amazing happen for our customers. You’ll be finding what works well and striving to make it even better. You’ll believe in getting things right first time for our customers and love delivering the best customer service, getting a buzz out of resolving logistical and practical challenges. It’s a great feeling, one you’ll get to experience often.
Role overview:
As part of this role, you’ll be responsible for:
- Overseeing the running of the site, staffing and other resources
- Motivating a team of delivery drivers, warehouse teams and support colleagues to deliver on targets
- Providing regular and consistent performance feedback
- Working closely with other internal/external departments to ensure smooth-running operation
- Communicating with and deputising for Operations Manager, working cross functionally and supporting different work area teams as required
- Creating a safe working environment, adhering to health and safety policies
People skills are one thing, but you’ll go a step further here by providing mentoring that puts performance improvement first. You won’t stop in your pursuit of the best, for your team, the business and yourself. Our future and your future, you’ll take charge of them both.
You will need:
- Proven recent experience of leading teams, applying a range of leadership styles, techniques, and coaching methods
- A track record of developing teams to achieve customer-focused results
- Strong organisational skills to implement team and operational plans, prioritise workloads, and translate goals into actionable outcomes
- Excellent communication skills to liaise with different departments and clearly convey expectations and quality standards
- Ideally, experience working in a logistics or transport environment
We know our people are the secret to our success. That’s why we’re always looking for ways to reward great work. Alongside 30 days of annual leave (including bank holiday entitlement) and a competitive pension scheme, you’ll find a host of benefits designed to work for you. They include:
â—Ź Performance related bonus
â—Ź Product discounts on the latest tech
â—Ź A range of wellbeing initiatives
Join our team and we’ll be with you every step of the way, helping you develop the career you want with new skills, training opportunities and qualifications and endless variety to keep you learning.
Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we’re in a position to make a real impact on people and the planet.
Every voice has a space at our table and we’re committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email and we’ll do our best to help.
#J-18808-Ljbffr
First Line Manager employer: Dixons Carphone
Contact Detail:
Dixons Carphone Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Line Manager
✨Tip Number 1
Familiarise yourself with the logistics and customer service industry. Understanding the challenges and best practices in these areas will help you speak confidently about your experience and how it aligns with the role.
✨Tip Number 2
Network with current or former employees of Currys, especially those in management roles. They can provide insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare specific examples of how you've successfully led teams in the past. Highlight your leadership styles and techniques, as well as any measurable outcomes that demonstrate your ability to motivate and develop team members.
✨Tip Number 4
Research Currys' values and recent initiatives, particularly around customer service and sustainability. Being able to discuss how your personal values align with theirs can set you apart from other candidates.
We think you need these skills to ace First Line Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership experience and any relevant skills that align with the role of First Line Manager. Use specific examples to demonstrate how you've motivated teams and achieved customer-focused results.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and technology. Mention your experience in logistics or transport environments, and explain how your leadership style can contribute to the success of the team at Currys.
Highlight Relevant Skills: Emphasise your organisational skills and ability to implement operational plans. Discuss your communication skills and how you have successfully liaised with different departments in previous roles.
Showcase Your Achievements: Include quantifiable achievements in your application, such as improvements in team performance or customer satisfaction metrics. This will help demonstrate your capability to deliver results and make a positive impact.
How to prepare for a job interview at Dixons Carphone
✨Showcase Your Leadership Skills
As a First Line Manager, demonstrating your leadership experience is crucial. Be prepared to share specific examples of how you've motivated teams, resolved conflicts, and achieved targets in previous roles.
✨Emphasise Customer Focus
Highlight your commitment to customer service during the interview. Discuss instances where you went above and beyond to ensure customer satisfaction, as this aligns with the company's values.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about challenges you've faced in logistics or team management and how you overcame them, showcasing your organisational skills.
✨Communicate Clearly and Confidently
Excellent communication is key for this role. Practice articulating your thoughts clearly and confidently, especially when discussing how you would liaise with different departments and convey expectations to your team.
