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- Tasks: Help customers solve problems and manage complaints from start to finish.
- Company: Join Currys, the UK's leading tech retailer with a passion for amazing technology.
- Benefits: Enjoy performance bonuses, product discounts, and hybrid working options.
- Why this job: Make a real impact while developing your career in a supportive team environment.
- Qualifications: Strong communication skills and problem-solving abilities are essential; experience is a plus.
- Other info: Be part of a diverse team committed to inclusion and sustainability.
The predicted salary is between 22000 - 30000 £ per year.
Do you enjoy talking to customers and solving problems?
Fixed Term Contract, Full Time
Grade 2
Salary - £27393.60 per annum along with the benefit of being able to earn an additional performance related bonus of up to 10% bonus monthly (payable after your first 3 months)
Working Hours/Shift Patterns: 40 hours per week on a rotational shift basis between 8:00 AM to 8:00 PM, Monday to Friday. Weekend work is typically 1 in 4 weekends and includes: Saturday: 08:00 AM - 04:30 PM or 09:30 AM - 06:00 PM and Sunday: 09:00 AM - 05:30 PM or 09:30 AM - 06:00 PM. Shifts may include public holidays.
You’ll be required to work on site for the initial training period and a minimum of 4 weeks post training. Hybrid working is an option following this period.
We’re looking for dedicated individuals with strong communication and problem-solving skills to join our Complaints Team in Warrington. We pride ourselves on the service we provide, but sometimes our customers have a problem and need a little bit more support and you’ll have the opportunity to provide a great customer service at a time when customers need us the most.
You’ll step in to support and guide but more than that own any issue through to resolution by investigating, managing and resolving individual customer complaints for our regulated and non-regulated insurance, credit and warranty services.
Role overview:
- Investigating and owning the customer’s case from initial contact through to resolution
- Engaging with our customers, wider team and partners through telephone calls, email or letter providing regular updates when required
- Identifying the cause of an issue while utilising the tools available to enable a resolve in a timely manner
- Feeding back to our business and suggesting ways to improve our customer service
You will need:
- Confident communicator with excellent written skills
- Excellent problem-solving skills
- Strong attention to detail and accuracy
- Be available to work allocated shifts which include some evening and weekend work
- Experience in managing complaints through to resolution would be advantageous
We know our people are the secret to our success. That’s why we’re always looking for ways to reward great work. You’ll find a host of benefits designed to work for you, including:
- Performance related bonus
- Product discounts on the latest tech
- A range of wellbeing initiatives
- Hybrid Working
Join our Contact Centre team and we’ll be with you every step of the way, helping you develop the career you want with on-going training and skills for life.
Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we’re in a position to make a real impact on people and the planet.
Every voice has a space at our table and we’re committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email careers@currys.co.uk and we’ll do our best to help.
Customer Complaints Advisor employer: Dixons Carphone
Contact Detail:
Dixons Carphone Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Complaints Advisor
✨Tip Number 1
Familiarise yourself with common customer complaints in the tech industry. Understanding typical issues customers face will help you demonstrate your problem-solving skills during the interview.
✨Tip Number 2
Practice active listening techniques. Being able to show that you can listen and empathise with customers will be crucial in this role, so consider role-playing scenarios with friends or family.
✨Tip Number 3
Research Currys' values and customer service philosophy. Knowing how they approach customer satisfaction will allow you to align your answers with their expectations during the interview.
✨Tip Number 4
Prepare examples from your past experiences where you've successfully resolved complaints or issues. Having specific stories ready will help you illustrate your capabilities effectively.
We think you need these skills to ace Customer Complaints Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your communication and problem-solving skills, as these are crucial for the Customer Complaints Advisor role. Use specific examples from your past experiences that demonstrate your ability to handle customer complaints effectively.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and your commitment to resolving issues. Mention how you can contribute to improving customer satisfaction at Currys and provide examples of how you've successfully managed complaints in the past.
Showcase Attention to Detail: Since attention to detail is essential for this role, ensure that your application is free from spelling and grammatical errors. Double-check all information provided, including your contact details and work history, to present a polished application.
Prepare for Potential Questions: Think about common interview questions related to customer service and complaints handling. Prepare answers that reflect your experience and approach to problem-solving, as this will help you stand out during the interview process.
How to prepare for a job interview at Dixons Carphone
✨Showcase Your Communication Skills
As a Customer Complaints Advisor, strong communication is key. During the interview, demonstrate your ability to articulate thoughts clearly and listen actively. Use examples from past experiences where you successfully resolved customer issues through effective communication.
✨Prepare for Problem-Solving Scenarios
Expect to be presented with hypothetical customer complaints during the interview. Prepare by thinking through how you would approach these scenarios, focusing on your problem-solving skills. Highlight your thought process and the steps you would take to resolve the issue.
✨Emphasise Attention to Detail
Attention to detail is crucial in this role. Be ready to discuss how you ensure accuracy in your work, especially when managing customer complaints. You might want to share specific examples of how your attention to detail has led to successful outcomes in previous roles.
✨Research the Company Culture
Understanding Currys' commitment to customer service and teamwork can give you an edge. Familiarise yourself with their values and how they support their employees. This knowledge will help you align your answers with what they are looking for in a candidate.
