At a Glance
- Tasks: Manage and improve the Maginus B2B ERP platform while providing top-notch application support.
- Company: Join a forward-thinking company that values inclusion and diversity.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Lead a dynamic team and thrive in a supportive environment focused on continuous improvement.
- Why this job: Be the go-to person for a vital platform used by 750 colleagues and make a real impact.
- Qualifications: Experience in application support and strong service management skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
You will manage the operational support, stability, and continuous improvement of the Maginus (Naveo) B2B ERP and Order Management platform through a hybrid role that combines technical understanding with strong service management capability. The role requires sufficient technical depth to interrogate and understand the Maginus system, including in‑house developed components, while also providing effective application support, vendor management, and service ownership across the wider support landscape. Current subject matter experts will provide structured knowledge transfer and ongoing support, ensuring continuity of expertise while enabling the role to take full ownership of day‑to‑day service management and operational accountability.
Role overview
- Own end‑to‑end application support and service management for the Maginus platform.
- Act as the primary IT service owner interface for Maginus with B2B business stakeholders.
- Manage the vendor relationship with Maginus (Naveo).
- Ensure effective support of integrations with enterprise systems.
- Oversee and develop two direct reports within the application support team.
- Provide service assurance for a platform used by approximately 750 colleagues.
- Support change, release, and upgrade activities.
Required Skills & Experience
- Experience in application support or service management.
- Ability to understand and interrogate complex application platforms and bespoke components.
- Vendor and SaaS service management experience.
- Experience supporting highly integrated enterprise platforms.
- Strong IT service management knowledge.
- Strong business and technical stakeholder engagement skills.
- Strong ownership and risk management mindset.
- Confident communication and escalation management skills.
Every voice has a space at our table and we’re committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce.
Application Support Manager employer: Dixons Carphone
Maginus Waterloo is an exceptional employer that values innovation and collaboration, offering a hybrid working environment that promotes work-life balance. With a strong focus on employee growth, you will have the opportunity to develop your skills while managing a vital B2B ERP platform and leading a dedicated team. Our inclusive culture ensures that every voice is heard, making it a rewarding place to contribute and thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Manager
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Dixons Carphone values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Dixons Carphone might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Dixons Carphone!
✨Direct Apply to Dixons Carphone
Let's not forget to apply directly through the Dixons Carphone website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Application Support Manager
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Dixons Carphone.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Dixons Carphone. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Dixons Carphone
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
