At a Glance
- Tasks: Support customers by providing tailored solutions and processing orders efficiently.
- Company: Join Dixon Group Europe, a leading manufacturer in hose and coupling solutions.
- Benefits: Full-time role with opportunities for growth in a dynamic manufacturing environment.
- Other info: Fast-paced environment with a focus on exceptional customer service.
- Why this job: Be the key contact for customers and make a real difference in their experience.
- Qualifications: Strong communication skills and attention to detail; previous experience is a plus.
The predicted salary is between 25000 - 30000 € per year.
Dixon Group Europe Ltd, located in the North West of England, is part of the globally renowned Dixon Valve & Coupling Company, a leading manufacturer and supplier of hose, fittings, and coupling solutions. Serving a wide range of industries, we are committed to providing exceptional customer service, innovative products and bespoke solutions tailored to individual client needs. Our consistent growth enables us to meet evolving customer demands while maintaining our high standards of technical expertise, product quality, and support. We strive to be a trusted, all-in-one provider for hose and coupling requirements.
We are seeking a full-time, on-site Sales Support Coordinator to join our team in Preston, Lancashire, within a fast-paced manufacturing environment. This is not a hybrid or remote working role. The successful candidate will be responsible for supporting customers by identifying the best solutions for their requirements, preparing accurate quotations, and ensuring customer specifications are correctly interpreted and processed at order stage. You will act as a key point of contact throughout the customer journey, helping to deliver a professional and efficient service.
Key Responsibilities- Prepare and issue accurate customer quotations in a timely manner
- Process customer orders, ensuring all details are correctly entered and confirmed within the system
- Act as the primary point of contact for customer enquiries, providing professional and responsive support
- Provide technical guidance and product recommendations to customers where required
- Communicate product availability and lead times clearly and proactively
- Maintain up-to-date and accurate customer and order information within the CRM/system
- Ensure precise order details are passed to internal fulfilment teams to support efficient delivery
- Collaborate with sales and internal support teams to resolve order queries and ensure a smooth customer experience
- Strong communication and customer service skills
- Excellent attention to detail and organisational ability
- Ability to work effectively in a fast-paced environment
- Previous experience in a sales support, customer service, or order processing role is desirable
- Understanding of hose, fittings, or coupling products and industries would be advantageous but is not essential
Sales Support Coordinator in Preston employer: Dixon Group Europe Ltd
Dixon Group Europe Ltd is an exceptional employer located in the vibrant North West of England, offering a dynamic work environment where employees are valued and encouraged to grow. With a strong commitment to customer service and innovation, we provide our team with opportunities for professional development and a supportive culture that fosters collaboration and excellence. Joining us as a Sales Support Coordinator means being part of a globally recognised company that prioritises employee satisfaction and offers a rewarding career path in the manufacturing sector.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Support Coordinator in Preston
✨Tip Number 1
Get to know the company inside out! Research Dixon Group Europe Ltd and understand their products, values, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Sales Support Coordinator, you'll be the go-to person for customer enquiries. Role-play with a friend or family member to get comfortable with answering questions and providing solutions on the spot.
✨Tip Number 3
Prepare some examples of how you've provided excellent customer service in the past. Think about specific situations where you went above and beyond to meet a customer's needs. This will help you stand out during interviews!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the team at Dixon Group Europe Ltd.
We think you need these skills to ace Sales Support Coordinator in Preston
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Sales Support Coordinator role. Highlight any relevant experience in customer service or sales support, and don’t forget to showcase your attention to detail and organisational skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for Dixon Group Europe Ltd. Mention your understanding of their products and how you can contribute to their commitment to exceptional customer service.
Showcase Your Communication Skills:Since this role involves being a key point of contact for customers, make sure to demonstrate your strong communication skills in your application. Use clear and concise language, and don’t hesitate to share examples of how you've successfully handled customer enquiries in the past.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Dixon Group Europe Ltd
✨Know Your Products
Familiarise yourself with the hose, fittings, and coupling products that Dixon Group Europe Ltd offers. Understanding their features and benefits will help you answer technical questions confidently and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided exceptional customer service. Highlight how you handled enquiries, resolved issues, and ensured customer satisfaction, as this role heavily relies on strong communication and support skills.
✨Be Detail-Oriented
Since accuracy is key in preparing quotations and processing orders, be ready to discuss how you ensure attention to detail in your work. You might want to share specific strategies or tools you use to stay organised and minimise errors.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s products, customer base, and team dynamics. This not only shows your enthusiasm for the role but also helps you gauge if the company culture aligns with your values.
