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- Tasks: Lead and inspire a customer service team to deliver exceptional service.
- Company: Join Dixon Group Europe Ltd, a dynamic company focused on quality and performance.
- Benefits: Full-time role with competitive salary and opportunities for growth.
- Why this job: Make a real impact by enhancing customer experiences and driving team success.
- Qualifications: Proven leadership experience in customer service and strong communication skills.
- Other info: Collaborative environment with a focus on training and development.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a proactive Customer Service Manager to lead our customer service team. You will be responsible for driving service excellence, supporting team performance and ensuring every customer interaction reflects our commitment to quality.
In this role, you will:
- Lead, coach, and motivate your team to deliver outstanding customer service.
- Oversee daily operations and ensure KPIs and service targets are consistently met.
- Take ownership of customer service performance metrics, investigating issues and implementing practical solutions.
- Resolve escalations promptly and professionally while identifying opportunities to improve processes.
- Collaborate across departments to streamline communication and enhance the customer experience.
- Conduct regular training sessions to strengthen product knowledge and team capability.
- Build and maintain strong relationships with key customers through proactive contact and follow-up.
- Prepare monthly reports for senior management with actionable insights and recommendations.
This is a great opportunity for a confident leader who is passionate about people, performance and delivering outstanding service.
Skills & Experience
- Proven management and supervisory experience within a customer service function.
- Strong leadership skills with the ability to motivate and guide teams effectively.
- Excellent communication and interpersonal abilities, with confidence in dealing with diverse audiences.
- Proficient in CRM systems and confident using data to support decision-making.
Customer Service Manager in Preston employer: Dixon Group Europe Ltd
Contact Detail:
Dixon Group Europe Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager in Preston
✨Tip Number 1
Get to know the company inside out! Research Dixon Group Europe Ltd, their values, and their customer service approach. This way, when you chat with them, you can show how your experience aligns perfectly with their mission.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've motivated a team or resolved a tricky customer issue. We want you to be ready to share these during interviews to showcase your skills.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the company culture and what they value in a Customer Service Manager.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Service Manager in Preston
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your management experience and any specific achievements in customer service that show you can lead a team effectively.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about customer service and how your leadership style aligns with our commitment to quality. Share specific examples of how you've motivated teams or improved processes in previous roles.
Showcase Your Communication Skills: Since excellent communication is key for this role, ensure your application is clear and concise. Use professional language but let your personality shine through – we want to see the real you!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive, which is exactly what we’re looking for!
How to prepare for a job interview at Dixon Group Europe Ltd
✨Know Your Customer Service Metrics
Before the interview, brush up on key customer service metrics and KPIs relevant to the role. Be ready to discuss how you've used data in past roles to drive performance and improve service quality.
✨Showcase Your Leadership Style
Prepare examples that highlight your leadership skills. Think about times when you motivated your team or resolved conflicts. This will demonstrate your ability to lead and inspire others effectively.
✨Demonstrate Problem-Solving Skills
Be ready to discuss specific challenges you've faced in customer service and how you tackled them. Employers love candidates who can think on their feet and implement practical solutions.
✨Engage with the Company Culture
Research Dixon Group Europe Ltd's values and culture. During the interview, relate your experiences to their mission and show how you can contribute to enhancing the customer experience while aligning with their goals.
