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- Tasks: Lead and inspire a customer service team to achieve excellence and drive performance.
- Company: A top-tier customer service company based in Preston.
- Benefits: Full-time role with opportunities for personal growth and development.
- Why this job: Make a real difference by coaching a dynamic team in a fast-paced environment.
- Qualifications: Proven management experience and strong leadership skills required.
- Other info: Join a performance-driven culture where your impact is valued.
The predicted salary is between 36000 - 60000 £ per year.
A leading company in customer service in Preston is seeking a proactive HR Manager to lead their customer service team. The role involves coaching and motivating the team, overseeing operations, and driving service excellence.
The ideal candidate will have proven management experience, strong leadership abilities, and excellent communication skills. This full-time position offers a chance to make an impact in a performance-driven environment.
Customer Service Leader | KPI-Driven Team Coach in Preston employer: Dixon Group Europe Ltd
Contact Detail:
Dixon Group Europe Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Leader | KPI-Driven Team Coach in Preston
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with potential employers on LinkedIn. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer service leadership. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your achievements! When discussing your experience, focus on specific examples of how you've driven performance and motivated teams. Numbers speak volumes, so don’t shy away from sharing KPIs you've improved.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Service Leader | KPI-Driven Team Coach in Preston
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Leader role. Highlight your management experience and any coaching roles you've had, as we want to see how you can motivate a team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your leadership abilities and passion for customer service. Tell us why you're the perfect fit for our KPI-driven environment.
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your application is clear and concise. We want to see how you articulate your thoughts and ideas, so keep it professional yet personable!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at Dixon Group Europe Ltd
✨Know the Company Inside Out
Before your interview, do some homework on the company. Understand their values, mission, and recent achievements in customer service. This will not only show your interest but also help you tailor your answers to align with their goals.
✨Showcase Your Leadership Style
As a Customer Service Leader, it's crucial to demonstrate your coaching and motivational skills. Prepare examples of how you've successfully led teams in the past, focusing on specific challenges you faced and how you overcame them.
✨Prepare for Behavioural Questions
Expect questions that assess your problem-solving abilities and how you handle team dynamics. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it easier for the interviewer to see your thought process.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the company's approach to service excellence or how they measure team performance. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.
