At a Glance
- Tasks: Identify and engage potential customers, building a strong pipeline for sales success.
- Company: Join Dixa, a game-changer in customer experience for eCommerce brands.
- Benefits: Competitive salary, growth opportunities, and a dynamic work environment.
- Other info: Work closely with a supportive team and thrive in a fast-paced, collaborative culture.
- Why this job: Kickstart your career in consultative sales with real impact on customer service innovation.
- Qualifications: Fluent in English; German, Spanish, or Polish is a plus. Sales experience preferred.
The predicted salary is between 30000 - 40000 £ per year.
About Dixa
Dixa is transforming customer experience for consumer brands with our Agentic Customer Service platform. More than a ticketing tool, we help eCommerce brands turn service into a growth engine, unlocking revenue, loyalty, and insights. Disrupting the $50B+ customer service software market, today, we serve 850+ eCommerce brands across 42 countries. In 2023, we launched one of the first OpenAI-powered Copilots and introduced Mim, our AI agent. With Dixa, brands resolve inquiries faster, scale through peak seasons and deliver consistent service across every channel.
The Opportunity
The Sales Development Representative (SDR) plays a key role in accelerating Dixa's growth by identifying, engaging, and qualifying potential customers. Working closely with assigned Account Executives, the SDR is the first point of contact for prospective customers — uncovering their challenges, communicating Dixa's value, and building a robust pipeline of qualified opportunities. This role is an excellent entry point into a career in consultative sales, with clear opportunities for growth and progression within Dixa's commercial organisation.
Professional Qualifications
- Full professional proficiency in English, with excellent written and verbal communication skills. German, Spanish or Polish languages are advantageous.
- Prior experience within the DACH, Southern Europe, or Eastern European regions.
- Experience in a sales, customer-facing, or outbound prospecting role.
- Familiarity with CRM systems and sales prospecting tools (e.g. Salesforce, LinkedIn Sales Navigator, Outreach) is a plus.
- An understanding of or genuine interest in the customer service and CRM industry, alongside AI.
About You:
- Self-motivated and results-oriented, with a drive to meet and exceed targets consistently.
- Passionate about building a career in consultative sales and eager to learn and develop quickly.
- Strong communicator, who can engage prospects confidently and handle objections with professionalism.
- Organised and detail-oriented, able to manage a high volume of outreach activity while keeping CRM records accurate.
- Collaborative team player who also thrives working independently to achieve individual goals.
- Curious and commercially aware, staying informed about market trends and the competitive landscape.
- Located commutable distance from our Farringdon office (4 days a week).
What Success Looks Like
Your impact will be measured across three core areas:
- Pipeline Generation — Hit and exceed outbound sourced pipeline targets, build a robust qualified pipeline for your Account Executives, and deliver high-quality, pre-qualified meetings with key decision-makers that convert to closed deals.
- Prospect Engagement — Execute multi-channel outreach across phone, email, LinkedIn, and events, nurture long-term relationships with prospects and past opportunities, and handle objections confidently to keep deals moving forward.
Sales Development Representative (SDR) - DACH & Southern Europe employer: Dixa
Dixa is an exceptional employer that fosters a dynamic and innovative work culture, perfect for those looking to kickstart their career in consultative sales. With a strong emphasis on employee growth, Dixa offers clear pathways for progression within its commercial organisation, alongside the opportunity to work with cutting-edge AI technology in a collaborative environment. Located in Farringdon, employees benefit from a vibrant city atmosphere while being part of a company that is transforming customer experience for eCommerce brands across Europe.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Development Representative (SDR) - DACH & Southern Europe
✨Tip Number 1
Get to know the company inside out! Research Dixa's products, values, and recent news. This way, when you chat with potential customers or during interviews, you can show off your knowledge and passion for what we do.
✨Tip Number 2
Practice your pitch! Role-play with a friend or in front of a mirror. The more comfortable you are talking about Dixa's value proposition, the better you'll engage prospects and handle any objections that come your way.
✨Tip Number 3
Network like a pro! Use LinkedIn to connect with industry professionals and join relevant groups. Engaging with others in the customer service and CRM space can open doors and give you insights that will help you stand out.
✨Tip Number 4
Don’t forget to follow up! After meetings or networking events, send a quick thank-you note or message. It shows you're proactive and keeps you on their radar, which is key in building those long-term relationships we value at Dixa.
We think you need these skills to ace Sales Development Representative (SDR) - DACH & Southern Europe
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for consultative sales shine through. We want to see that you're genuinely excited about the opportunity to help brands transform their customer experience with Dixa.
Tailor Your CV:Make sure your CV is tailored to highlight relevant experience in sales or customer-facing roles. We love seeing how your background aligns with our mission and the skills we’re looking for, so don’t hold back!
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you’re the perfect fit for the SDR role. Share specific examples of how you've engaged prospects or exceeded targets in the past, and connect it back to what we do at Dixa.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Dixa
✨Know Dixa Inside Out
Before your interview, make sure you research Dixa thoroughly. Understand their Agentic Customer Service platform and how it transforms customer experience for eCommerce brands. Being able to discuss their recent innovations, like the OpenAI-powered Copilot, will show your genuine interest and help you stand out.
✨Showcase Your Sales Skills
Prepare to discuss your previous sales experiences and how they relate to the SDR role. Think of specific examples where you've successfully engaged prospects or handled objections. This will demonstrate your consultative sales skills and your ability to build relationships with potential customers.
✨Be Ready for Role-Play Scenarios
Expect some role-play during the interview where you might need to simulate a sales call or outreach email. Practise these scenarios beforehand, focusing on how to communicate Dixa's value effectively and handle any objections. This will help you feel more confident and prepared.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about Dixa’s growth plans or the sales process. This shows your curiosity and commercial awareness, which are key traits for an SDR. It also gives you a chance to assess if Dixa is the right fit for you.
