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For Companies At a Glance
- Tasks: Identify and engage potential customers to build a strong sales pipeline.
- Company: Dixa is revolutionising customer experience with AI-powered solutions.
- Benefits: Competitive salary, growth opportunities, and a dynamic work environment.
- Other info: Join a collaborative team and thrive in a fast-paced, innovative setting.
- Why this job: Kickstart your career in sales with a company that's disrupting the industry.
- Qualifications: Fluent in English and German; sales experience is a plus but not required.
The predicted salary is between 30000 - 40000 £ per year.
About Dixa
Dixa is transforming customer experience for consumer brands with our AI-powered Customer Service platform. More than a ticketing tool, we help brands turn service into a growth engine, unlocking revenue, loyalty, and insights. Since launching in 2018, we have grown from Copenhagen to a global presence across Europe and North America, raised $155M+ from General Atlantic and others, and are disrupting the $50B+ customer service software market. Today, we power leading digital-first brands in ecommerce, D2C, gaming, and fintech with 30–500 agent teams.
The Opportunity
The Sales Development Representative (SDR) plays a key role in accelerating Dixa's growth by identifying, engaging, and qualifying potential customers. Working closely with an assigned Account Executive, the SDR is the first point of contact for prospective customers - uncovering their challenges, communicating Dixa's value, and building a robust pipeline of qualified opportunities. This role is an excellent entry point into a career in consultative sales, with clear opportunities for growth and progression within Dixa's commercial organisation.
Professional Qualifications
- Full professional proficiency in English and German, with excellent written and verbal communication skills.
- Prior experience in a sales, customer-facing, or outbound prospecting role is advantageous but not required.
- Familiarity with CRM systems and sales prospecting tools (e.g. Salesforce, LinkedIn Sales Navigator, Outreach) is a plus.
- An understanding of or genuine interest in the customer service and CRM industry.
Personal Qualifications
- Self-motivated and results-oriented, with a drive to meet and exceed targets consistently.
- Passionate about building a career in consultative sales and eager to learn and develop quickly.
- Strong communicator who can engage prospects confidently and handle objections with professionalism.
- Organised and detail-oriented, able to manage a high volume of outreach activity while keeping CRM records accurate.
- Collaborative team player who also thrives working independently to achieve individual goals.
- Curious and commercially aware, staying informed about market trends and the competitive landscape.
What Success Looks Like
Your impact will be measured across three core areas:
- Pipeline Generation - Hit and exceed outbound sourced pipeline targets, build a robust qualified pipeline for your Account Executive, and deliver high-quality, pre-qualified meetings with key decision-makers that convert to closed deals.
- Prospect Engagement - Execute multi-channel outreach across phone, email, LinkedIn, and events, nurture long-term relationships with prospects and past opportunities, and handle objections confidently to keep deals moving forward.
Sales Development Representative (SDR) - Dach Market employer: Dixa
Contact Detail:
Dixa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Development Representative (SDR) - Dach Market
✨Tip Number 1
Get to know Dixa inside out! Familiarise yourself with our AI-powered Customer Service platform and how it transforms customer experiences. This knowledge will help you engage prospects confidently and communicate our value effectively.
✨Tip Number 2
Network like a pro! Use LinkedIn to connect with industry professionals and potential customers. Don’t be shy—reach out, ask questions, and show genuine interest in their challenges. Building relationships is key to generating leads!
✨Tip Number 3
Practice your pitch! Role-play with friends or colleagues to refine your communication skills. The more comfortable you are discussing Dixa’s offerings, the better you’ll handle objections and keep those deals moving forward.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s get you on board!
We think you need these skills to ace Sales Development Representative (SDR) - Dach Market
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for consultative sales shine through. We want to see that you're genuinely excited about the opportunity to help brands transform their customer experience with Dixa.
Tailor Your Application: Make sure to customise your CV and cover letter for the SDR role. Highlight any relevant experience or skills that align with what we're looking for, especially in sales or customer-facing roles. We love seeing how you can fit into our team!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This will show us that you can communicate effectively, which is key in this role.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Dixa
✨Know Dixa Inside Out
Before your interview, make sure you understand Dixa's mission and how their AI-powered platform transforms customer experience. Familiarise yourself with their growth story and the industries they serve. This will help you articulate why you're excited about the role and how you can contribute to their success.
✨Showcase Your Communication Skills
As a Sales Development Representative, strong communication is key. Practice articulating your thoughts clearly and confidently. Prepare to discuss how you've engaged with customers in the past, even if it's not in a sales context. Use examples that highlight your ability to handle objections and build rapport.
✨Demonstrate Your Curiosity
Dixa values candidates who are curious and commercially aware. Research current trends in customer service and CRM software. Be ready to discuss what you’ve learned and how it relates to Dixa’s offerings. This shows that you’re proactive and genuinely interested in the industry.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play during your interview, simulating a sales call or prospecting scenario. Practise common objections you might face and how to respond effectively. This will not only showcase your skills but also demonstrate your readiness to jump into the SDR role.