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For Companies At a Glance
- Tasks: Identify and engage potential customers to drive Dixa's growth in the customer service market.
- Company: Join a fast-growing tech company transforming customer experience with AI-powered solutions.
- Benefits: Competitive salary, professional development budget, private health insurance, and generous leave policies.
- Other info: Dynamic team environment with a focus on personal development and market expertise.
- Why this job: Kickstart your career in consultative sales with clear growth opportunities and impactful work.
- Qualifications: Fluent in English and German; sales experience is a plus but not required.
The predicted salary is between 30000 - 40000 £ per year.
Dixa is transforming customer experience for consumer brands with our AI-powered Customer Service platform. More than a ticketing tool, we help brands turn service into a growth engine, unlocking revenue, loyalty, and insights. Since launching in 2018, we have grown from Copenhagen to a global presence across Europe and North America, raised $155M+ from General Atlantic and others, and are disrupting the $50B+ customer service software market. Today, we power leading digital-first brands in ecommerce, D2C, gaming, and fintech with 30–500 agent teams.
The Sales Development Representative (SDR) plays a key role in accelerating Dixa's growth by identifying, engaging, and qualifying potential customers. Working closely with an assigned Account Executive, the SDR is the first point of contact for prospective customers - uncovering their challenges, communicating Dixa's value, and building a robust pipeline of qualified opportunities. This role is an excellent entry point into a career in consultative sales, with clear opportunities for growth and progression within Dixa's commercial organisation.
Professional Qualifications
- Full professional proficiency in English and German, with excellent written and verbal communication skills.
- Prior experience in a sales, customer-facing, or outbound prospecting role is advantageous but not required.
- Familiarity with CRM systems and sales prospecting tools (e.g. Salesforce, LinkedIn Sales Navigator, Outreach) is a plus.
- An understanding of or genuine interest in the customer service and CRM industry.
Personal Qualifications
- Self-motivated and results-oriented, with a drive to meet and exceed targets consistently.
- Passionate about building a career in consultative sales and eager to learn and develop quickly.
- Strong communicator who can engage prospects confidently and handle objections with professionalism.
- Organised and detail-oriented, able to manage a high volume of outreach activity while keeping CRM records accurate.
- Collaborative team player who also thrives working independently to achieve individual goals.
- Curious and commercially aware, staying informed about market trends and the competitive landscape.
What Success Looks Like
- Pipeline Generation - Hit and exceed outbound sourced pipeline targets, build a robust qualified pipeline for your Account Executive, and deliver high-quality, pre-qualified meetings with key decision-makers that convert to closed deals.
- Prospect Engagement - Execute multi-channel outreach across phone, email, LinkedIn, and events, nurture long-term relationships with prospects and past opportunities, and handle objections confidently to keep deals moving forward.
- Process & Craft - Maintain accurate CRM and sales engagement records, leverage AI tools to personalise outreach at scale without losing the human touch, and continuously sharpen your market expertise to become a genuine authority in the customer service and CRM space.
What We Offer
- Competitive base salary + variable compensation and 5% pension on top
- Budget for partner events and professional development
- 25 days’ paid annual leave + 5 Dixa Wellbeing days for recharging
- Private health insurance
- Generous paid parental leave for work-life balance
- Lunch allowance
Sales Development Representative (SDR) - Dach Market in London employer: Dixa
Contact Detail:
Dixa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Development Representative (SDR) - Dach Market in London
✨Tip Number 1
Get to know Dixa inside out! Research our AI-powered Customer Service platform and understand how we help brands grow. This knowledge will not only impress during interviews but also help you connect with potential customers.
✨Tip Number 2
Practice your pitch! As an SDR, you'll be the first point of contact for prospects. Role-play with friends or family to refine your communication skills and handle objections like a pro. Confidence is key!
✨Tip Number 3
Network like a champ! Attend industry events, webinars, or even local meetups. Building relationships in the customer service and CRM space can open doors and give you insights that set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Dixa team. Let’s make this happen together!
We think you need these skills to ace Sales Development Representative (SDR) - Dach Market in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for consultative sales shine through. We want to see that you're genuinely excited about the role and the opportunity to grow with us at Dixa.
Tailor Your CV: Make sure to customise your CV to highlight relevant experiences, even if they’re not directly in sales. We love seeing how your unique background can bring value to our team, so don’t hold back!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for the SDR role. Be specific about how your skills align with what we’re looking for and how you can contribute to our mission at Dixa.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Dixa
✨Know Dixa Inside Out
Before your interview, make sure you research Dixa thoroughly. Understand their AI-powered Customer Service platform and how it transforms customer experience. Familiarise yourself with their growth story and the industries they serve, as this will help you articulate why you're excited about the role and how you can contribute.
✨Showcase Your Communication Skills
As a Sales Development Representative, strong communication is key. Prepare to demonstrate your verbal and written skills during the interview. Practice articulating your thoughts clearly and confidently, and be ready to discuss how you've engaged with customers or prospects in the past, even if it's from a different context.
✨Prepare for Objections
Handling objections is a crucial part of sales. Think of common objections you might face when reaching out to prospects and prepare your responses. This will show your potential employer that you’re proactive and ready to tackle challenges head-on, which is essential for success in this role.
✨Highlight Your Organisational Skills
Being organised is vital for managing outreach activities and maintaining accurate CRM records. Be prepared to discuss how you keep track of tasks and manage your time effectively. You could share examples from previous experiences where your organisational skills led to successful outcomes.