At a Glance
- Tasks: Identify and engage potential customers to drive Dixa's growth.
- Company: Join a transformative tech company revolutionising customer experience.
- Benefits: Competitive salary, career progression, and a dynamic work environment.
- Other info: Work closely with a supportive team and learn from industry leaders.
- Why this job: Kickstart your sales career with real impact in a fast-growing industry.
- Qualifications: Sales experience and strong communication skills are a must.
The predicted salary is between 30000 - 40000 € per year.
Dixa is transforming customer experience for consumer brands with our Agentic Customer Service platform. More than a ticketing tool, we help eCommerce brands turn service into a growth engine, unlocking revenue, loyalty, and insights. Disrupting the $50B+ customer service software market, today, we serve 850+ eCommerce brands across 42 countries. In 2023, we launched one of the first OpenAI-powered Copilots and introduced Mim, our AI agent. With Dixa, brands resolve inquiries faster, scale through peak seasons and deliver consistent service across every channel.
The Sales Development Representative (SDR) plays a key role in accelerating Dixa's growth by identifying, engaging, and qualifying potential customers. Working closely with assigned Account Executives, the SDR is the first point of contact for prospective customers - uncovering their challenges, communicating Dixa's value, and building a robust pipeline of qualified opportunities. This role is an excellent entry point into a career in consultative sales, with clear opportunities for growth and progression within Dixa's commercial organisation.
Requirements
- Full professional proficiency in English, with excellent written and verbal communication skills.
- Experience in a sales, customer-facing, or outbound prospecting role.
- Familiarity with CRM systems and sales prospecting tools (e.g. Salesforce, LinkedIn Sales Navigator, Outreach) is a plus.
- An understanding of or genuine interest in the customer service and CRM industry, alongside AI.
About You:
- Self-motivated and results-oriented, with a drive to meet and exceed targets consistently.
- Passionate about building a career in consultative sales and eager to learn and develop quickly.
- Strong communicator, who can engage prospects confidently and handle objections with professionalism.
- Organised and detail-oriented, able to manage a high volume of outreach activity while keeping CRM records accurate.
- Collaborative team player who also thrives working independently to achieve individual goals.
- Curious and commercially aware, staying informed about market trends and the competitive landscape.
- Located commutable distance from our Farringdon office (4 days a week).
Sales Development Representative in London employer: Dixa
Dixa is an exceptional employer that fosters a dynamic and innovative work culture, perfect for those looking to kickstart their career in sales. With a strong emphasis on employee growth, Dixa offers clear pathways for progression within its commercial organisation, alongside the opportunity to work with cutting-edge AI technology in a vibrant Farringdon location. Employees benefit from a collaborative environment that encourages learning and development, making it a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Development Representative in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Practice your pitch! You’ll want to be able to communicate Dixa's value clearly and confidently. Role-play with friends or family, or even in front of a mirror. The more comfortable you are, the better you’ll engage prospects.
✨Tip Number 3
Stay organised! Use a CRM system to keep track of your outreach and follow-ups. This will help you manage your time effectively and ensure you’re always on top of your game. We can’t stress enough how important this is in sales!
✨Tip Number 4
Apply through our website! It’s the best way to get noticed. Make sure your application stands out by tailoring it to the role and showing your passion for consultative sales. We’re excited to see what you bring to the table!
We think you need these skills to ace Sales Development Representative in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for sales and customer service shine through. We want to see that you're genuinely excited about the opportunity to help brands grow and improve their customer experience.
Tailor Your CV:Make sure your CV is tailored to the Sales Development Representative role. Highlight any relevant experience in sales or customer-facing roles, and don’t forget to mention your familiarity with CRM systems if you have it!
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you’re the perfect fit for Dixa. Use it to explain how your skills align with our mission and how you can contribute to our growth. Keep it concise but impactful!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you’re proactive and keen to join our team!
How to prepare for a job interview at Dixa
✨Know Dixa Inside Out
Before your interview, make sure you research Dixa thoroughly. Understand their Agentic Customer Service platform, the eCommerce brands they serve, and their recent innovations like the OpenAI-powered Copilots. This knowledge will help you demonstrate genuine interest and show how you can contribute to their growth.
✨Showcase Your Sales Skills
Prepare to discuss your previous sales or customer-facing experiences. Think of specific examples where you successfully engaged with customers or overcame objections. This will highlight your ability to communicate Dixa's value effectively and build a strong pipeline of opportunities.
✨Familiarise Yourself with CRM Tools
If you have experience with CRM systems like Salesforce or LinkedIn Sales Navigator, be ready to talk about it. If not, take some time to learn the basics. Being able to discuss how you would use these tools in your role as an SDR will show that you're proactive and ready to hit the ground running.
✨Demonstrate Your Curiosity
Dixa values candidates who are curious and commercially aware. Stay updated on market trends and the competitive landscape in the customer service and CRM industry. Bring up any interesting insights during your interview to showcase your enthusiasm for the field and your potential as a consultative sales professional.
