At a Glance
- Tasks: Lead customer onboarding and deliver tailored product demonstrations.
- Company: Join a dynamic team at Dixa, where sales is a collaborative sport.
- Benefits: Gain hands-on experience with competitive pay and growth opportunities.
- Other info: Work closely with innovative teams and contribute to product development.
- Why this job: Be the go-to CX expert, making a real impact on customer journeys.
- Qualifications: Strong communication skills and a passion for customer experience.
The predicted salary is between 60000 - 80000 £ per year.
Sales at Dixa is a team sport. We go to market in Sales Pods: small, dedicated teams that own a territory end-to-end, from the first outbound touch to a signed contract, customer onboarding, and CSM handoff. Each Pod combines three specialist roles: a CX Growth Associate for pipeline generation, a CX Consultant for commercial execution, and a CX Architect. That last one is you.
As the CX Architect, you are the solution and onboarding specialist of your Pod. You work the same territory and the same accounts over time, from early discovery all the way through to a successful onboarding. That makes you the architect and CX expert across the full customer journey. When a customer meets you in their first demo, they'll still be working with you when they go live. This continuity is one of the ways we win and is unique to us.
This is not a back-office solutions role. You'll be in front of prospects and customers constantly: demoing, scoping, running trials, handling the hard technical questions, and then delivering the solution you designed. You'll share one target with your Pod, and one definition of success.
Requirements
- Lead solution scoping and define how Dixa solves each prospect's specific challenges
- Own and deliver product demonstrations tailored to your territory's use cases
- Lead proof-of-concept and trial processes
- Handle technical objections and security and compliance questions with confidence
- Lead customer onboarding through the hypercare period and execute the CX solution you proposed
- Facilitate your Pod's post-onboarding debriefs and feed the learnings back into how you discover, pitch, and design
- Bring product and market insight from your territory back into the business and serve as a key contributor to product development
- Share and sharpen your craft in the cross-Pod CX Architect community of practice
Some deals need depth beyond the Pod, such as heavy integration work, enterprise security reviews, or strategic platform architecture. For those, you'll draw on our CX Solution Engineering team while remaining the primary technical relationship throughout.
CX Architect in London employer: Dixa
Dixa is an exceptional employer that fosters a collaborative and dynamic work environment, where CX Architects play a pivotal role in shaping customer experiences from the first interaction to successful onboarding. With a strong emphasis on employee growth, Dixa offers continuous learning opportunities and encourages team members to share insights across Pods, ensuring that every voice contributes to product development. Located in a vibrant area, the company promotes a culture of innovation and teamwork, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land CX Architect in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Dixa. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Dixa before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace CX Architect in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Dixa:Your cover letter is your chance to shine! Tell us why you want to work at Dixa specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Dixa!
How to prepare for a job interview at Dixa
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
