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- Tasks: Drive customer retention and revenue growth through strategic account management.
- Company: Join Rapid7, a leader in cybersecurity with a collaborative culture.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Why this job: Make a real impact in cybersecurity while developing your skills in a supportive team.
- Qualifications: 1-3 years in SaaS renewals, strong negotiation skills, and data analysis experience.
- Other info: Embrace diversity and innovation in a company that values your unique perspective.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a strategic and customer-focused Renewal Account Manager to drive retention and revenue growth across our existing customer base. In this role, you’ll manage end-to-end renewals, identify expansion opportunities, and ensure a smooth, positive customer experience throughout the renewal cycle.
About the Team
The Renewals team plays a critical role in maintaining and growing customer revenue by partnering closely across the business to deliver timely, accurate, and value-driven renewal experiences.
About the Role
As a Renewal Account Manager, your primary responsibility will be to retain and expand revenue within your assigned accounts. Specifically, your focus will be to:
- Oversee the full renewal process for customers purchasing directly or through channel partners
- Collaborate with sales, customer success, support, and channel teams to ensure a seamless customer experience
- Develop and implement strategies to maximize retention and minimize churn
- Negotiate renewal terms, pricing, and contract structures
- Identify and qualify upsell and cross-sell opportunities
- Analyze customer data to surface trends and potential risk areas
- Maintain accurate forecasts and customer information in SFDC and Clari
- Report on renewal performance and key metrics to senior leadership
- Deliver renewal presentations and communicate value to customers
- Ensure all renewal activities comply with internal policies and procedures
The skills and qualities you’ll bring include:
- 1–3 years’ experience in SaaS renewals with a track record of exceeding targets
- Experience negotiating pricing and contract terms
- Ability to analyze customer data to identify risks and opportunities
- Understanding of the SaaS sales cycle and renewal motion
- Familiarity with CRM systems such as Salesforce (SFDC)
- Experience collaborating cross-functionally with customer-facing teams
- Ability to forecast accurately using tools like Clari
- Cybersecurity industry knowledge (preferred)
- Strong communication and interpersonal skills
- Demonstrated initiative and a proactive, solution-oriented mindset
- Ability to learn and articulate technical concepts
- Strong organization and time-management skills
Core Value Embodiment: Embody our core values to foster a culture of excellence that drives meaningful impact and collective success.
We know that the best ideas and solutions come from multi-dimensional teams. That’s because these teams reflect a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don’t be shy - apply today.
About Rapid7
At Rapid7, our vision is to create a secure digital world for our customers, our industry, and our communities. We do this by harnessing our collective expertise and passion to challenge what’s possible and drive extraordinary impact. We’re building a dynamic and collaborative workplace where new ideas are welcome. Protecting 11,000+ customers against bad actors and threats means we’re continuing to push the envelope just like we’ve been doing for the past 20 years. If you’re ready to solve some of the toughest challenges in cybersecurity, we’re ready to help you take command of your career. Join us.
Renewals Account Manager in Reading employer: Divvy Cloud Corp.
Contact Detail:
Divvy Cloud Corp. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Renewals Account Manager in Reading
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. This can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the company’s values and recent news. We want to see that you’re genuinely interested in what we do and how you can contribute to our mission.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with the role of a Renewals Account Manager. Highlight your experience in SaaS renewals and any success stories that showcase your ability to drive retention.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role and keeping you top of mind.
We think you need these skills to ace Renewals Account Manager in Reading
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Renewals Account Manager role. Highlight your experience in SaaS renewals and any relevant achievements that showcase your ability to drive retention and revenue growth.
Showcase Your Skills: Don’t forget to emphasise your negotiation skills and your knack for analysing customer data. We want to see how you’ve successfully identified risks and opportunities in past roles, so share specific examples!
Be Personable: Since this role is all about customer experience, let your personality shine through in your application. Use a friendly tone and demonstrate your strong communication skills, as these are key to building relationships with our customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Divvy Cloud Corp.
✨Know Your Numbers
Before the interview, brush up on your metrics and achievements in previous roles. Be ready to discuss how you exceeded targets in renewals and any specific strategies you used to drive retention and revenue growth.
✨Understand the SaaS Landscape
Familiarise yourself with the SaaS sales cycle and renewal processes. Being able to articulate this knowledge will show that you understand the nuances of the industry and can navigate the challenges that come with it.
✨Prepare for Negotiation Scenarios
Think about past experiences where you successfully negotiated contract terms or pricing. Prepare examples that highlight your negotiation skills and how you ensured a win-win situation for both the customer and your company.
✨Showcase Your Collaborative Spirit
Since the role involves working closely with various teams, be prepared to share examples of how you've collaborated cross-functionally in the past. Highlight your communication skills and how they contributed to a seamless customer experience.