Order Management Specialist

Job description About the Team Rapid7’s Order Management Team is responsible for processing orders and working closely with sellers to ensure that when a customer makes a purchase, business requirements have been met and the deal is transacted efficiently. To keep the proposal-to-cash process running smoothly for our customers and internal stakeholders, OM collaborates with teams upstream and downstream that handle quoting, license fulfillment, invoicing, and accounting. About the Role As an Order Management Specialist, you support Rapid7’s global Go-To-Customer teams by processing sales orders and helping to troubleshoot issues that come up during the bookings process, ensuring that we are able to fulfill orders in a timely manner, with as little friction as possible. In this role, you will: ● Utilize NetSuite (ERP+CRM), Salesforce (CRM), and Freshworks (ticketing) to administer processing of various types of sales orders, capturing all sales contract data in a timely manner, consistent with all compliance requirements, and allowing for the successful completion of all downstream fulfillment, reporting, and renewal activities ● Work closely with the different sales groups to ensure that all transactional contracts are complete, accurate, and meet all internal booking requirements according to revenue recognition standards ● Review, approve, and/or reject quotes with a high attention to detail ● Fulfill software subscription orders with guidance from teammates and technical resources ● Collaborate cross-functionally with Rapid7 Legal, IT, Commissions, Revenue Accounting, Accounts Receivable, Sales Operations, etc., adding value to the order submission process to increase impact and proactively resolve issues that could delay a sale ● Triage inquiries, troubleshoot, and provide direction to cross-functional business units relating to issues directly affecting the customer ● Participate in cross-functional projects, helping drive operational efficiency that supports Rapid7’s scalability goals ● Assist in the testing and implementation of new system functionality and SKUs that will expand Rapid7’s ever growing footprint in the cybersecurity industry The skills you’ll bring include: ● Experience in a sales, operations, customer service, or finance related role ● Exceptional communication skills demonstrated through email, Slack, and internal meetings ● Excellent attention to detail ● Collaborative approach to problem-solving ● Ability to successfully balance a wide variety of daily tasks and adjust priorities while working with teammates and stakeholders across the globe ● Tech savvy & excited to work in a fast-paced environment We know that the best ideas and solutions come from multi-dimensional teams. Teams reflecting a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don’t be shy – apply today. About Rapid7 At Rapid7, we are on a mission to create a secure digital world for our customers, our industry, and our communities. We do this by embracing tenacity, passion, and collaboration to challenge what’s possible and drive extraordinary impact. Here, we’re building a dynamic workplace where everyone can have the career experience of a lifetime. We challenge ourselves to grow to our full potential. We learn from our missteps and celebrate our victories. We come to work every day to push boundaries in cybersecurity and keep our 10,000 global customers ahead of whatever’s next. Join us and bring your unique experiences and perspectives to tackle some of the world’s biggest security challenges. Security and Compliance Rapid7 is committed to keeping customers secure. As a first line of defense, all employees are expected to uphold the highest standards of security and privacy, ensuring the protection of sensitive information and compliance with relevant regulation s. #LI-MV1 #J-18808-Ljbffr