At a Glance
- Tasks: Manage technical relationships and drive customer success for enterprise accounts in cybersecurity.
- Company: Join Rapid7, a leader in security solutions with a collaborative culture.
- Benefits: Competitive salary, professional development, and a chance to make a real impact.
- Other info: Dynamic team environment with opportunities for growth and innovation.
- Why this job: Be the technical anchor for top-tier clients and elevate their security strategies.
- Qualifications: Experience in account management and strong technical skills in systems and networking.
The predicted salary is between 60000 - 80000 £ per year.
Join an industry-leading security team dedicated to defending complex global infrastructures against sophisticated emerging threats. This high-impact role blends deep systems engineering, network proficiency, and world-class partnership skills, offering an unparalleled opportunity to serve as the primary technical anchor for Rapid7’s most strategic enterprise and federal accounts. By guiding these high-value organizations to maximize their deployment success, this role elevates enterprise security maturity and drives measurable resilience on a global scale.
About the Team
The Technical Account Manager team is a dedicated technical resource for customers looking for a white glove technical and support experience. The team’s mission is to ensure our customers realize the full business value from their Rapid7 products by helping them achieve their security goals through a more personalized approach.
About the Role
As a Technical Account Manager, the primary responsibility will be to manage the technical relationship, operational stability, and product success metrics for assigned large enterprise and federal accounts. Specifically, the focus will be to:
- Discover and master the client's IT structure, business objectives, and unique pain points to create comprehensive technical account plans.
- Act as the primary technical owner for assigned accounts, driving customer success through proactive system planning and engineering execution.
- Go beyond traditional break-fix support models to establish a true technical partnership that helps shape customer security strategies.
- Facilitate regular cadence meetings and on-site reviews covering system health, upcoming software releases, and forward-looking security program best practices.
- Serve as the dedicated advocate and internal voice for enterprise customer requirements across engineering and product teams at Rapid7.
- Direct critical incident response efforts by aligning Customer Success, support, and software engineering teams to resolve enterprise crises efficiently.
- Maintain an exhaustive technical knowledge of Rapid7’s product portfolio to deliver best-practice configurations and technical solutions.
- Travel up to ten percent of the time to deliver face-to-face strategic support and reinforce localized technical alignment.
The skills and qualities you'll bring include:
- Experience managing technical relationships in account management, professional services, sales engineering, or senior technical support capacities.
- Hands-on proficiency supporting systems running Linux architectures alongside a strong familiarity with enterprise networking environments.
- History of exposing vulnerabilities or working with security concepts, complemented by relevant certifications like Security+, CEH, or CISSP.
- Ability to utilize SQL or scripting languages to navigate database architectures and automate operational tasks where applicable.
- Communicate objectives and rationale in a clear, persuasive manner that builds deep trust and fosters long-term commitment from corporate stakeholders.
- Construct global networks across internal business boundaries to accelerate product improvements that deliver rapid customer and business value.
- Make efficient, transparent choices under high-pressure scenarios to resolve client deployment bottlenecks and preserve account momentum.
- Execute on broad account strategies by breaking long-term customer milestones down into incremental deliverables while remaining open to pivoting as needs change.
- Embody our core values: to foster a culture of excellence that drives meaningful impact and collective success.
We know that the best ideas and solutions come from multi-dimensional teams. That’s because these teams reflect a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don’t be shy - apply today.
About Rapid7
At Rapid7, our vision is to create a secure digital world for our customers, our industry, and our communities. We do this by harnessing our collective expertise and passion to challenge what’s possible and drive extraordinary impact. We’re building a dynamic and collaborative workplace where new ideas are welcome. Protecting 11,500+ customers against bad actors and threats means we’re continuing to push the envelope just like we’ve been doing for the past 20 years. If you’re ready to solve some of the toughest challenges in cybersecurity, we’re ready to help you take command of your career. Join us.
Technical Account Manager in Belfast employer: Divvy Cloud Corp.
At Rapid7, we pride ourselves on being an exceptional employer that fosters a culture of excellence and collaboration. As a Technical Account Manager, you will not only engage with high-profile enterprise and federal accounts but also benefit from a supportive work environment that prioritises employee growth and innovation. With opportunities for professional development and a commitment to creating a secure digital world, Rapid7 is the ideal place for those looking to make a meaningful impact in cybersecurity.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Account Manager in Belfast
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be afraid to reach out on LinkedIn. Building relationships can open doors that a CV just can’t.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your hands-on experience with Linux and networking. Share specific examples of how you've tackled challenges in the past to demonstrate your value.
✨Tip Number 3
Prepare for those interviews! Research the company and its products thoroughly. Be ready to discuss how you can help their clients achieve security goals and improve their systems. Tailor your answers to show you understand their needs.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Rapid7.
We think you need these skills to ace Technical Account Manager in Belfast
Some tips for your application 🫡
Show Your Technical Skills:Make sure to highlight your technical expertise in your application. We want to see how your experience with systems engineering and network proficiency aligns with the role of a Technical Account Manager.
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. This shows us you’re genuinely interested in the role and understand what we’re looking for.
Demonstrate Your Partnership Skills:Since this role is all about building strong relationships, share examples of how you've successfully managed technical relationships in the past. We love to see how you’ve gone above and beyond to support clients!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Divvy Cloud Corp.
✨Know Your Tech Inside Out
Make sure you have a solid grasp of Rapid7’s product portfolio and how it fits into the broader cybersecurity landscape. Brush up on your knowledge of Linux systems, enterprise networking, and any relevant security concepts. This will not only help you answer technical questions but also demonstrate your commitment to understanding the role.
✨Master the Client's Needs
Before the interview, research common pain points for enterprise clients in cybersecurity. Think about how you can tailor your approach to meet their specific needs. Be ready to discuss how you would create comprehensive technical account plans that align with their business objectives.
✨Showcase Your Communication Skills
As a Technical Account Manager, you'll need to build trust with corporate stakeholders. Prepare examples of how you've effectively communicated complex technical information in a clear and persuasive manner. Highlight instances where your communication led to successful outcomes or strengthened client relationships.
✨Demonstrate Proactive Problem-Solving
Think of scenarios where you've had to resolve technical issues under pressure. Be prepared to discuss how you approached these challenges, what strategies you employed, and the results. This will show your ability to maintain operational stability and drive customer success even in high-stress situations.
