At a Glance
- Tasks: Provide friendly support and turn issues into opportunities for users.
- Company: Join a passionate, remote-first team focused on user happiness.
- Benefits: Above-market pay, flexible time off, wellness stipend, and free lunch.
- Other info: Enjoy a supportive environment where your voice truly matters.
- Why this job: Make a real impact on customer experiences and grow with us.
- Qualifications: 2+ years in customer support with excellent communication skills.
The predicted salary is between 30000 - 40000 £ per year.
We’re looking for a Customer Experience Specialist who’s passionate about helping people, solving problems, and creating memorable interactions. You’ll be the first line of contact for our users — turning issues into opportunities and building loyalty one conversation at a time.
What You’ll Do
- Provide responsive and friendly support via chat, email, and social platforms.
- Simplify complex issues into clear, human-friendly answers.
- Work closely with product, design, and support teams to improve the overall customer journey.
- Collect and relay feedback to help shape product improvements and feature development.
- Monitor support trends and help optimize internal support workflows.
What We’re Looking For
- 2+ years of experience in customer support or similar roles (SaaS experience is a bonus).
- Excellent communication skills - both written and verbal.
- A calm, empathetic mindset and problem-solving instincts.
- Comfortable using modern tools like Intercom, Notion, Slack, and more.
- Someone who loves turning challenges into positive outcomes and thrives in fast-paced environments.
Why Join Us?
- Work with a passionate, remote-first team.
- Have a real impact on user happiness and retention.
- Grow with a company that values feedback, empathy, and transparency.
- Enjoy a supportive environment where your voice matters.
Perks and benefits
- Above-market pay
- Flexible time off
- Team retreats
- Wellness stipend
- Free lunch, always
- Top gear setup
- Monthly team fun
WordPress Developer employer: Divongroup
Join a dynamic, remote-first team that prioritises user happiness and fosters a culture of empathy and transparency. As a WordPress Developer, you'll have the opportunity to make a significant impact on customer experiences while enjoying above-market pay, flexible time off, and a supportive environment that encourages personal and professional growth. With perks like wellness stipends and monthly team fun, this is an excellent place for those looking to thrive in a fast-paced, collaborative setting.
