At a Glance
- Tasks: Provide essential admin support and assist teams in achieving their goals.
- Company: Join the Care Inspectorate Wales, a key regulator for social care and childcare.
- Benefits: Starting salary of £27,302 with potential for growth and flexible working options.
- Other info: Dynamic role with opportunities for career advancement across Wales.
- Why this job: Make a real difference in social care while developing your professional skills.
- Qualifications: Strong communication skills and a passion for supporting others.
The predicted salary is between 27302 - 29291 £ per year.
Actual starting salary: £27,302
Salary range or pay band: Team Support £27,302 to £29,291
Work pattern: Full time (applications are welcome from people who work part time, as part of a job share or who work full time)
Duration: Fixed term for up to 12 months with possibility of permanency.
Location(s): Pan Wales
Purpose of Post
CIW is the independent regulator of social care and childcare. CIW registers, inspects and takes action to improve the quality and safety of services for the well-being of the people of Wales. CIW’s purpose is to encourage the improvement of social care, early years and social services by regulating, inspecting, reviewing and by providing professional advice. CIW carries out its functions on behalf of Welsh Ministers. We sit within the Chief Operating Officer’s Group within the Welsh Government.
The post holder will support the Inspection, Registration Support or Support Services Team in carrying out a variety of administrative tasks and to assist them in achieving their corporate business objectives.
Key Tasks
- Provide general administrative and digital support; act as first and/or second point of contact for calls and emails, depending on the team you are matched to. Record and distribute emails and maintain internal records as required.
- Monitor team mailboxes, process and signpost enquiries to relevant contacts across CIW and Welsh Government for further information, or refer externally to other partners & organisations.
- Arrange internal meetings as required, manage the use of Microsoft Teams and on-site meeting rooms/interview rooms, take minutes and distribute papers.
- Support the office in collating documentation related to a registration or inspection, ensuring accurate input and maintenance of records.
- Assist in production of inspection, review and registration reports, monitor statutory timetable for publication, maintain control of report production process including word processing, formatting and distribution.
- Provide first/second point of contact support for CIW, offering a bilingual service where possible to the public and internal customers, receiving and responding to general and inspection enquiries and concerns. If unable to resolve, delegate to relevant team/inspector.
- Use CIW case management system to respond sensitively and confidentially to acknowledgement of concerns and notifications; provide support during enforcement action as directed by the CIW Connect Manager.
- Use CIW case management system to input accurate and timely data and notify team of problems.
- Provide cover and support to colleagues in the Chief Inspector’s team and wider Senior Management team as required.
- Maintain confidentiality in all aspects of work, including handling confidential information.
- Maintain electronic filing systems (iShare), permissions and document controls to high standards of information governance.
- Manage own professional development in discussion with line manager.
- Perform any other administration duties required by line manager.
Care Inspectorate Wales Support Officer x5 - Team Support in Newport employer: Diversity Jobsite
Care Inspectorate Wales is an exceptional employer that prioritises the well-being of its employees while fostering a collaborative and supportive work culture. With opportunities for professional development and a commitment to work-life balance, including flexible working patterns, CIW offers a meaningful role in enhancing social care services across Wales. Join us in making a difference in the community while enjoying a rewarding career with competitive salaries and a strong emphasis on employee growth.
StudySmarter Expert Advice🤫
We think this is how you could land Care Inspectorate Wales Support Officer x5 - Team Support in Newport
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We think you need these skills to ace Care Inspectorate Wales Support Officer x5 - Team Support in Newport
Some tips for your application 🫡
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How to prepare for a job interview at Diversity Jobsite
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Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
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