At a Glance
- Tasks: Lead tenancy management reviews and ensure compliance with legislation across all regions.
- Company: Join Peabody, a values-driven organisation focused on kindness and innovation.
- Benefits: Enjoy 30 days holiday, flexible benefits, and a generous pension contribution.
- Other info: Collaborative environment with opportunities for professional growth and development.
- Why this job: Make a real impact on social housing and drive positive change in your community.
- Qualifications: Expertise in tenancy management and experience with process reviews and Dynamics 365.
The predicted salary is between 60000 - 75000 £ per year.
Fixed Term Contract - Dunstable LU5 5UZ
The Head of Centre of Excellence role will be responsible for ensuring our services across all regions are consistent and in line with legislation and regulation. The successful candidate will lead tenancy management process reviews to ensure we are ready to move onto our new Dynamics 365 CRM platform. This role will take operational leadership to ensure we are ready for the Renters Rights Act changes affecting social housing. They will also be the technical lead for specialist areas, leading on internal audit and bringing best practice and new ideas into the organisation.
As the Head of Centre of Excellence, you will be the subject matter expert and technical lead across all regions for your portfolio, providing leadership, direction and support. Collaboration is key to your role. You will be working across multiple directorates and teams, pulling strength from central services to support and empower regional and local services. You'll be responsible for ensuring a smooth transition of CRM case types to Dynamics 365; undertaking tenancy management process reviews with the business to ensure what we build is fit for purpose and meets both colleague and resident needs. You'll work closely with IT, involved residents, business analysts and business change managers, leading the design, testing and roll out across the organisation. This role can also be based out of the London Peabody offices.
What you'll do
- Identify and manage risks across multiple regions, ensuring compliance with all regulatory and legislative standards.
- Provide assurance through effective oversight and the application of specialist knowledge.
- Design, implement, and embed a comprehensive quality monitoring framework.
- Lead internal audit activity, coordinating with external auditors and internal stakeholders, defining scope, maintaining oversight, and ensuring delivery of actions within agreed timescales.
- Take accountability for producing clear management responses to audits and supporting teams in building and delivering robust action plans.
- Work closely with Assistant Directors and Heads of Service to drive consistency in approach while recognising and incorporating local operational needs.
- Take ownership of resolving cross functional and cross regional issues, collaborating with stakeholders to deliver effective solutions.
- Support the development and piloting of new ideas, ensuring successful changes are embedded into policies, processes, and operational practices.
- Act as the policy lead for your portfolio, working with the central Policy team to ensure policies are effective, fit for purpose, and applicable across different regions and customer groups.
- Influence strategic planning and operational delivery by conducting research, identifying best practice, and introducing innovative approaches to improve service quality.
- Partner with the Business Intelligence team to translate data insights into meaningful improvements and support implementation across operational teams.
- Work with Learning and Development colleagues to design and deliver targeted training that supports frontline teams.
- Contribute as a member of the Regional Senior Management Team, helping to shape and deliver regional priorities.
What you'll need
- In depth knowledge of your area of expertise, with a commitment to keep it up to date and consistently find innovative ways to improve processes.
- In depth knowledge of the Renters Rights Act and its specific impact on social housing tenancies.
- Significant experience in undertaking process reviews and designing for the future.
- Experience working with Business Analysts and residents to define process requirements for system changes, preferably with Dynamics 365.
- Ability to work as a team player and collaborative leader, demonstrating flexibility, openness and resilience to navigate organisational structures and operational challenges, removing barriers and simplifying complexity.
- Subject matter expertise in Tenancy Management, to be the 'go to' person within the business.
- Experience translating legislation and case law into day to day operational change.
Why Join Us
When you join Peabody, you're joining a team guided by our values: Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We create a workplace where everyone feels supported, included, and empowered.
What We Offer
- 30 days' annual holiday, plus bank holidays.
- Two additional paid volunteering days each year.
- Flexible benefits scheme, including family friendly benefits and access to a discount portal.
- 4 salary life assurance.
- Up to 10% pension contribution.
Please read before applying: Peabody does not provide sponsorship as a licensed UK employer.
Interview Dates: Interviews will be conducted on 29th June 2026, with second stage interviews on 7th July 2026.
Head of Centre of Excellence – Tenancy employer: Diversity Jobsite
At Peabody, we pride ourselves on being an exceptional employer, fostering a culture of kindness, inclusivity, and innovation. As the Head of Centre of Excellence - Tenancy, you will not only lead critical operational changes but also benefit from a supportive work environment that values your expertise and encourages professional growth. With generous annual leave, flexible benefits, and a commitment to employee well-being, Peabody is dedicated to creating a rewarding workplace for all.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Centre of Excellence – Tenancy
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We think you need these skills to ace Head of Centre of Excellence – Tenancy
Some tips for your application 🫡
Emphasise your understanding of public policy:In your application, make sure to highlight any knowledge or experience you have related to public policy, governance or community engagement. Show us how you can contribute to the public sector’s mission, especially if you've worked on relevant projects or initiatives before!
Tailor your CV to the sector's expectations:When crafting your CV, focus on including experiences that showcase your ability to work within government structures or similar environments. Use clear, concise language and consider adding any volunteer work or internships that reflect your commitment to public service.
Show flexibility and willingness to learn:Since this is a temporary role, it’s crucial to convey your adaptability and eagerness to pick up new skills quickly. In your cover letter, let us know how you plan to make the most of this short-term experience and what you hope to learn from it.
Include relevant certificates and training:If you've completed any training or have certifications that are relevant to the role (like public administration, project management, or data analysis), don't forget to mention them. These can really make you stand out in the application process!
How to prepare for a job interview at Diversity Jobsite
✨Demonstrate Your Commitment to Public Service
In the government and public sector, showing that you're genuinely passionate about serving the community is key. Get ready to share examples where you've contributed to social good or tackled community issues, as this will resonate with interviewers from Diversity Jobsite.
✨Prepare for Policy and Regulatory Questions
Expect questions about policies, regulations, or recently implemented government initiatives. Brush up on the latest news relating to public sector developments—being informed will help you demonstrate that you're ready to hit the ground running, especially in a temporary role.
✨Flexibility is Your Best Friend
Since this is a temporary role, emphasise your ability to adapt quickly. Share examples where you've successfully taken on new challenges or adjusted to different team dynamics, that'll show Diversity Jobsite that you’re reliable and can effectively support various projects without a long onboarding process.
✨Prepare to Showcase Teamwork Skills
In the public sector, collaboration is vital. Be ready to discuss past experiences working in teams, especially in diverse environments. Highlight how you've contributed positively to group settings—this could really set you apart from other candidates in this temporary role.
