At a Glance
- Tasks: Provide technical support for AV and IT systems in teaching and event spaces.
- Company: Join Loughborough University, a leader in education and innovation.
- Benefits: Full-time role with opportunities for growth and development.
- Other info: Dynamic environment with occasional evening work for events.
- Why this job: Be part of a vibrant community and make a real impact on student experiences.
- Qualifications: Experience in AV and IT support with strong troubleshooting skills.
The predicted salary is between 26100 - 31900 £ per year.
IT Services are looking for a full-time AV Technical Support Officer to join our Teaching Support team on our East Midlands campus. This role will provide technical support for the University’s teaching, research and event spaces, ensuring that our audiovisual and IT systems continue to deliver an excellent experience for staff, students and visitors.
You will be working as part of a dedicated technical team supporting teaching rooms, lecture capture, Unified communications platforms, event production and specialist AV installations across both the Loughborough and London campuses. We are looking for someone with experience of supporting, installing and maintaining professional AV and IT systems within a customer-focused environment.
You will have excellent technical troubleshooting skills, a practical approach to problem solving and the ability to communicate confidently with colleagues at all levels. The role involves:
- Responding to support requests
- Diagnosing and resolving faults
- Installing and commissioning new AV equipment
- Carrying out planned maintenance
- Supporting teaching and event activities
You will also work on projects to introduce new technologies, maintain accurate asset and configuration records, and provide guidance and training to users on the effective use of AV systems. We are looking for someone who is highly organised, enjoys working with people and takes pride in delivering an excellent customer experience.
The successful candidate will be confident working independently, able to prioritise their workload effectively and committed to maintaining high technical standards. The role will require occasional evening and out-of-hours working to support conferences, events and other University activities.
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process.
About the University: Universities are one of this country’s greatest assets. We’re educators, employers, innovators and pioneers. We shape culture and society. At Loughborough, we strive for better, think differently, challenge convention and take action. We are passionate about finding solutions to the major problems faced by society and the planet, and we create opportunities for those with the drive, the ambition, and the determination to apply themselves in the pursuit of better. Join us and be part of a vibrant community at Loughborough University.
About the Department: Our IT Services department is made up of a wide range of teams all responsible for their own specialism. IT Assets are based in the heart of campus with easy access to the wide range of facilities including world class sporting facilities.
AV Technical Support Officer employer: Diversity Jobs Group
Ralph Lauren Corporation is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of Watford. Employees benefit from comprehensive growth opportunities, including involvement in ERP transformations and process improvements, while enjoying a supportive environment that values diversity and teamwork. With a commitment to excellence and a focus on meaningful contributions, Ralph Lauren provides a rewarding career path for those looking to make an impact in the finance sector.
StudySmarter Expert Advice🤫
We think this is how you could land AV Technical Support Officer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Diversity Jobs Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Diversity Jobs Group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Diversity Jobs Group!
✨Direct Apply to Diversity Jobs Group
Let's not forget to apply directly through the Diversity Jobs Group website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace AV Technical Support Officer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Diversity Jobs Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Diversity Jobs Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Diversity Jobs Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
