At a Glance
- Tasks: Support students and staff with enquiries, ensuring top-notch customer service.
- Company: Join the vibrant Student Registry Service at a leading university.
- Benefits: Competitive salary, full-time hours, and valuable experience in a dynamic environment.
- Other info: Opportunity for career growth and to work on important administrative processes.
- Why this job: Make a difference in students' lives while developing your skills in a supportive team.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 24000 - 28000 £ per year.
The Student Registry Service is responsible for critical student administration processes, enabling students to begin, progress with, and complete their studies at the University. It oversees student registration, fees and funding, formal examinations, results and awards processing, transcript issuing, engagement and attendance monitoring, and student formal procedures (Complaints, Academic Appeals, Discipline, Fitness to Practice and Progress). The Service works with colleagues across faculties to ensure consistency of practice across the institution.
Main Duties and Responsibilities
- Work effectively within a busy team to respond to student and staff enquiries via face‑to‑face, live chat, telephone and email.
- Provide a high level of customer service, ensuring that students are supported at all times.
- Work collaboratively with colleagues across the Student Registry Service to respond effectively and comprehensively to enquiries from students and staff.
- Provide information, guidance and advice to students, staff within the University and to external enquirers and organisations in line with the University's regulations and the General Data Protection Regulation.
- Support core administrative processes using excellent IT and organisational skills to ensure work is completed accurately and efficiently.
- Maintain and update student records using University IT systems and databases.
- As a member of the professional staff demonstrate a commitment to the Professional behaviours set out in the Sheffield Professional Framework.
- Make ethical decisions in your role, embedding the University sustainability strategy into your working activities wherever possible.
- Attend relevant departmental meetings (Academic Services and Student Registry staff briefings).
- Perform any other duties commensurate with the grade of the post.
Person Specification
- Experience in a front‑facing customer environment, providing information and guidance. Essential
- Excellent customer service skills, with experience of responding efficiently and effectively to phone, face‑to‑face and email enquiries. Essential
- Excellent communication skills, both written and verbal. Essential
- Previous experience of data inputting and processing. Essential
- Proven IT skills, with experience of working with Microsoft Office Suite (particularly Word and Excel), email and the ability to learn new software. Essential
- Excellent interpersonal skills and the ability to communicate confidently with people from a variety of backgrounds. Essential
- Ability to work effectively and flexibly in a team environment, but also able to work independently, in accordance with departmental objectives and team deadlines. Essential
- Strong organisational skills, with the ability to work well under pressure and to tight deadlines whilst maintaining attention to detail. Essential
- Knowledge and experience of the use of electronic student records systems (particularly within Higher Education). Desirable
- An awareness of the importance of the General Data Protection Regulation and handling confidential information. Desirable
Further Information
- Grade: 3
- Salary: £23,742
- Work arrangement: Full Time
- Duration: 1 x Post 10/08/2026 – 30/10/2026; 5 x Posts 10/08/2026 – 02/10/2026; 2 x Posts 24/08/2026 – 16/10/2026
- Line manager: Student Fees and Funding Officers, Student Records Assistant, Student Enquiries Advisors
- Direct reports: N/A
- Closing Date: 12/07/2026
- For informal enquiries about this job contact Emily Harlington, Senior Business Support Officer and PA via e.harlington@sheffield.ac.uk
Student Registry Support Assistants (x8) in Sheffield employer: Diversity Dashboard
The University offers a dynamic and supportive work environment for Student Registry Support Assistants, where you will play a vital role in enhancing the student experience through effective administration and customer service. With a strong commitment to professional development, the University provides ample opportunities for growth and learning, alongside a collaborative culture that values teamwork and ethical practices. Located in Sheffield, you will benefit from a vibrant community and access to various resources that promote both personal and professional well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Student Registry Support Assistants (x8) in Sheffield
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Diversity Dashboard.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Diversity Dashboard. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Student Registry Support Assistants (x8) in Sheffield
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Diversity Dashboard.
How to prepare for a job interview at Diversity Dashboard
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Diversity Dashboard's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Diversity Dashboard offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
