At a Glance
- Tasks: Support students and staff with enquiries, ensuring top-notch customer service.
- Company: Join the University of Sheffield, a world-class institution with a vibrant community.
- Benefits: Enjoy competitive salary, generous leave, flexible working, and great discounts.
- Other info: Be part of a diverse team committed to professional growth and ethical practices.
- Why this job: Make a real impact on student experiences while developing your skills in a supportive environment.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 23742 - 23742 £ per year.
The University of Sheffield is a remarkable place to work. Our people are at the heart of everything we do. Their diverse backgrounds, abilities and beliefs make Sheffield a world‑class university. We offer a fantastic range of benefits including a highly competitive annual leave entitlement, a generous pensions scheme, flexible working opportunities, a commitment to your development and wellbeing, a wide range of retail discounts, and much more.
We have an exciting opportunity available in the Student Registry for 2 x Student Registry Service Support Assistants. Located in the Students' Union Building, at the heart of the main University Campus, the Student Registry Service is responsible for critical student administration processes which enable students to begin, progress with, and complete their studies at the University. Student Registry is responsible for leading on the delivery and development of core institutional processes across student registration, fees and funding, formal examinations, results and awards processing, transcript issuing, engagement and attendance monitoring, and student formal procedures (Complaints, Academic Appeals, Discipline, Fitness to Practice and Progress). It is responsible for delivering high quality services to students across the aforementioned areas and for working with colleagues in faculties and academic departments to ensure consistency of practice across the institution.
Main duties and responsibilities:
- Work effectively within a busy team to respond to student and staff enquiries via face to face, live chat, telephone and email.
- Provide a high level of customer service, ensuring that students are supported at all times.
- Work collaboratively with colleagues across the Student Registry Service to respond effectively and comprehensively to enquiries from Students and Staff.
- Provide information, guidance and advice to students, staff within the University and to external enquirers and organisations in line with the University's regulations and the General Data Protection Regulation.
- Support core administrative processes using excellent IT and organisational skills to ensure work is completed accurately and efficiently.
- Maintain and update student records using University IT systems and databases.
- Attend relevant departmental meetings (Academic Services and Student Registry staff briefings).
- Any other duties, commensurate with the grade of the post.
Person Specification:
- Experience in a front‑facing customer environment, providing information and guidance. (Essential – Interview)
- Excellent customer service skills, with experience of responding efficiently and effectively to phone, face‑to‑face and email enquiries. (Essential – Interview)
- Excellent communication skills, both written and verbal. (Essential – Interview)
- Previous experience of data inputting and processing. (Essential – Interview)
- Proven IT skills, with experience of working with the Microsoft Office Suite (particularly Word and Excel), email and the ability to learn new software. (Essential – Interview)
- Excellent interpersonal skills and the ability to communicate confidently with people from a variety of backgrounds. (Essential – Interview)
- Ability to work effectively and flexibly in a team environment, but also able to work independently, in accordance with departmental objectives and team deadlines. (Essential – Interview)
- Strong organisational skills, with the ability to work well under pressure and to tight deadlines whilst maintaining attention to detail. (Essential – Interview)
- Knowledge and experience of the use of electronic student records systems (particularly within Higher Education). (Desirable – Interview)
- An awareness of the importance of the General Data Protection Regulation and handling confidential information. (Desirable – Interview)
Further Information:
- Grade: Grade 3
- Salary: £23,742
- Work arrangement: Full Time
- Duration: 1 x Post: 20/07/2026 - 13/11/2026; 1 x Post: 20/07/2026 - 02/10/2026
- Line manager: Student Fees and Funding Officers, Student Records Assistant, Student Enquiries Advisors
- Our website: https://sheffield.ac.uk/saas/student-administration-academic-affairs
- Closing Date: 14/06/2026
We are a research university with a global reputation for excellence. Our ideas and expertise change the world for the better, making a real difference to society. We know that when people come together with different views, approaches and insights it can lead to richer, more creative and innovative teaching and research and the highest levels of student experience.
Student Registry Support Assistant in Sheffield employer: Diversity Dashboard
The University of Sheffield is an exceptional employer, offering a vibrant work culture that prioritises diversity, professional development, and employee wellbeing. Located in the heart of the main University Campus, staff enjoy flexible working opportunities, competitive benefits, and a commitment to sustainability, making it a rewarding place to contribute to the academic journey of students while growing personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Student Registry Support Assistant in Sheffield
✨Tip Number 1
Get to know the University of Sheffield inside out! Familiarise yourself with their values, mission, and the specific role you're applying for. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and teamwork. Think about your past experiences and how they relate to the skills they're looking for. We can even help you with mock interviews if you need a bit of extra practice!
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the application process and what it’s really like to work there. They might share valuable insights that could give you an edge in your interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re serious about joining the team at the University of Sheffield. Good luck!
We think you need these skills to ace Student Registry Support Assistant in Sheffield
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role. Use keywords from the job description to show that you understand what we're looking for.
Show Off Your Customer Service Skills:Since this role is all about providing top-notch support, share specific examples of how you've excelled in customer service before. We want to see how you handle enquiries and support students effectively!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your communication is easy to read and understand. Avoid jargon unless it's relevant!
Apply Through Our Website:Don't forget to submit your application through our official website! It’s the best way to ensure we receive your details and can consider you for this exciting opportunity.
How to prepare for a job interview at Diversity Dashboard
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Student Registry Support Assistant. Familiarise yourself with student administration processes and the importance of customer service in this role. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role involves responding to student and staff enquiries, be prepared to share specific examples of your previous customer service experiences. Highlight how you effectively handled inquiries and provided support, whether face-to-face, over the phone, or via email. This will demonstrate your ability to excel in a front-facing environment.
✨Brush Up on IT Skills
The job requires strong IT skills, especially with Microsoft Office Suite. Make sure you're comfortable using Word and Excel, and be ready to discuss any experience you have with electronic student records systems. If you’ve used similar software before, mention it during the interview to show your adaptability.
✨Emphasise Teamwork and Flexibility
This role is all about working collaboratively within a busy team. Be prepared to talk about your experiences working in teams, how you handle pressure, and your ability to adapt to changing situations. Highlighting your interpersonal skills and flexibility will show that you can thrive in the dynamic environment of the Student Registry.
