At a Glance
- Tasks: Lead initiatives to enhance student experiences and manage staff effectively.
- Company: Join a diverse university community focused on inclusivity and student success.
- Benefits: Enjoy 41 days of annual leave, flexible working, and generous pension schemes.
- Other info: Opportunity for professional development and a supportive work environment.
- Why this job: Make a real difference in students' lives from induction to graduation.
- Qualifications: Experience in management, excellent communication skills, and IT literacy required.
The predicted salary is between 38784 - 47389 £ per year.
As Student Experience Manager, you will oversee and manage staff to deliver a high‑quality, inclusive, and accessible learning experience for all students. You will support students by actively seeking and responding to the student voice (via student‑staff committees, NSS, TellUs) to enhance their journey from induction to graduation. Working collaboratively with the School Director of Education and School Manager, you will support the delivery of strategic objectives, improve the experience for students, lead on external compliance and drive student‑voice initiatives, and allocate responsibilities in a fair and equitable manner. The successful candidate will have an excellent understanding of student‑related issues, be an experienced line manager, a strong leader of people, and will work collaboratively with colleagues across the institution to ensure student‑experience activities are delivered effectively and efficiently in line with University policies.
Main duties and responsibilities
- Work closely with the School Director of Education and School Manager to support delivery of the School’s strategic Action Plan in relation to Student Experience.
- Lead the Student Experience Professional Service, including line management of staff and ensuring coverage in absence.
- Oversee all School student‑voice activities and related processes, including developing and delivering the School’s student‑voice strategy, managing NSS and TellUs, reviewing data, and ensuring closure of the feedback loop.
- Ensure School compliance with statutory and regulatory requirements, including safeguarding, attendance monitoring, and student‑level arrangements.
- Manage academic complaints, appeals, and student complaints.
- Support student engagement and academic progression by overseeing activity and ensuring targeted action.
- Develop and deliver inclusive processes for Extenuating Circumstances, Learning Support Plans, and support the Access and Participation Plan.
- Lead, where required, Fitness to Practice within the School.
- Oversee all student‑facing events, materials, and communications, including welcome and induction activities aligned to the University framework.
- Develop and implement student community‑building activities.
- Participate in relevant committees, such as the School Education Committee and other appropriate groups.
- Support colleagues in the wider Education and Student Experience Team to deliver responsibilities in a timely and effective manner.
- Carry out other duties as commensurate with the post.
Person Specification
Our diverse community of staff and students recognises the unique abilities, backgrounds, and beliefs of all. We foster a culture where everyone feels they belong and is respected.
- Educated to A‑Level standard with GCSE Mathematics and English (or equivalent experience).
- Previous experience in a professional or managerial role, ideally within Higher Education.
- Effective communication skills, written and verbal, and ability to negotiate with colleagues of all levels.
- High level of IT literacy, extensive knowledge of Microsoft Office and Google applications, and ability to learn new software.
- Experience leading, reviewing, managing, and motivating a team to achieve high‑quality service delivery.
- Experience of process and policy design and improvement.
- Highly motivated, able to work autonomously and refer complex issues to senior colleagues.
- Ability to prioritise tasks and manage conflicting deadlines, while handling unscheduled tasks.
- Excellent customer service and networking skills, with discretion and confidentiality.
- Collaborative approach to achieving strategic aims, with creative problem‑solving and consideration of long‑term implications.
We encourage all suitable candidates to apply, even if your experience does not match perfectly, and to reference the application criteria in your statement.
Additional Information
- Grade: 7
- Salary: £38,784 – £47,389 per annum
- Work arrangement: Full‑time (100 % FTE)
- Duration: Fixed‑term for 18 months, starting 1 July 2026
- Line manager: School Manager
- Direct reports: None
Benefits
- 41 days annual leave (including bank holidays), with ability to purchase additional days
- Flexible working opportunities, including hybrid working for some roles
- Generous pension scheme
- Discounts and rewards for shopping, dining, and travel
- Staff networks and professional development opportunities
- Reward awards for outstanding performance
- Family‑friendly policies, including paid time off for parenting and caring emergencies, menopause support, fertility treatment support, and other benefits
Student Experience Manager in Sheffield employer: Diversity Dashboard
As a Student Experience Manager, you will join a vibrant and inclusive educational institution that prioritises the well-being and success of its students. With a strong commitment to professional development, flexible working arrangements, and a generous benefits package including 41 days of annual leave, this role offers a unique opportunity to make a meaningful impact on student journeys while fostering a collaborative and supportive work culture. The institution values diversity and encourages all candidates to apply, ensuring a rich environment for personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Student Experience Manager in Sheffield
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We think you need these skills to ace Student Experience Manager in Sheffield
Some tips for your application 🫡
Show Off Your Passion for Learning:When applying for a role in digital learning and education at Diversity Dashboard, make sure to sprinkle your application with examples of your enthusiasm for teaching and learning technologies. Share specific experiences where you've used, designed, or implemented digital learning solutions, as this shows us that you truly get the field.
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How to prepare for a job interview at Diversity Dashboard
✨Get Hands-On with Learning Technologies
Familiarise yourself with common digital learning tools and platforms, like LMS systems or authoring tools that Diversity Dashboard might use. Understanding these will give you an edge and show you’re ready to jump in from day one!
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Prepare a portfolio of your past projects if you have them, or create sample lesson plans or digital content demos. Being able to discuss your creative approach to engaging students can really set you apart in a full-time role at Diversity Dashboard.
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Expect to be asked about your experience working collaboratively with educators or other stakeholders. Consider discussing how you've contributed to a team effort in creating engaging educational content or improving student outcomes.
