IMPACT Co-production and Partnerships Administrator in Sheffield

Overview

We are looking for a Co‑production Administrator to join the IMPACT Networks team at the University of Sheffield. IMPACT is the UK‑wide centre for implementing evidence in adult social care, and IMPACT Networks bring together local people to discuss common yet complex adult social care challenges, share their experiences and learning, and suggest practical and scalable ideas for an action plan.

You will support the inclusion of people with lived experience and other partners in IMPACT Networks and Assemblies, acting as their main point of contact and processing payments, ensuring they are paid in a timely manner. This role will also involve extensive communication with internal University of Sheffield teams, including finance and research operations.

We are looking for someone with administrative experience, strong organisational skills and the ability to communicate in a clear and respectful manner.

Lived Experience

• People who seek social care support
• People using social care support
• People caring for a person with social care requirements as an unpaid/informal/family carer
• People working in social care

Main duties and responsibilities

• Be the main point of contact for people with lived experience who are involved with IMPACT Networks and Assemblies, taking responsibility for resolving complex queries, using judgement and discretion to foster an inclusive environment
• Process payments for people with lived experience, using standard University of Sheffield processes, supporting claimants with access needs
• Liaise with internal departments to ensure timely payments
• Work with internal departments to improve processes and procedures related to paying people with lived experience
• Attend IMPACT Network meetings where relevant
• Carry out other duties, commensurate with the grade and remit of the post

Person Specification

Our diverse community of staff and students recognises the unique abilities, backgrounds, and beliefs of all. We foster a culture where everyone feels they belong and is respected. Even if your past experience doesn't match perfectly with this role's criteria, your contribution is valuable, and we encourage you to apply. Please ensure that you reference the application criteria in the application statement when you apply.

Essential Criteria

• Effective communication skills, both written and verbal across a range of platforms
• Excellent customer service, with experience of responding efficiently and effectively to both routine and non-identical queries
• Excellent IT knowledge and skills, with experience using Microsoft Office packages, in particular Word and Excel, and Google packages
• Experience of monitoring payments and budgets
• Ability to assess and organise time, resources and information effectively

Desirable Criteria

• Previous experience of working in a support role within a higher education or public sector context
• Ability to develop creative approaches to problem solving

Further Information

• Grade: 4
• Salary: £25,249 - £26,707 (pro‑rata for part‑time staff)
• Work arrangement: Part‑time – 3 days a week
• Duration: As soon as possible until 31 December 2027
• Line manager: IMPACT Networks Manager
• Website:
• Informal enquiries: Kate Hamblin, Professor of Social Policy and Networks Lead,

We are a Disability Confident Leader. If you have a disability and meet the essential criteria for this job you will be invited to take part in the next stage of the selection process.

Possession of a criminal record is not an automatic bar to employment at the University of Sheffield. We recognise the value of steady employment in the rehabilitation process and examine each case in its own right. More information can be found on our Information for candidates page: sheffield.ac.uk/jobs/candidates

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