Fundraising Assistant in Sheffield

The University of Sheffield is a remarkable place to work. Our people are at the heart of everything we do. Their diverse backgrounds, abilities and beliefs make Sheffield a world‑class university. We offer a fantastic range of benefits including a highly competitive annual leave entitlement, a generous pensions scheme, flexible working opportunities, a commitment to your development and wellbeing, a wide range of retail discounts, and much more.

Main duties and responsibilities:

• Provide effective administrative support for fundraising activities across teams to help the department promote philanthropy and support those wishing to donate to the University.
• Provide a main point of contact for fundraising queries and correspondence, by email, mail, on the phone and in person.
• Lead on the daily monitoring of fundraising email inboxes and phone queries, ensuring a quick and friendly response to provide the best possible supporter care.
• Lead on timely responses to expressions of interest for donating and leaving gifts in Wills, including drafting standard and non‑standard responses to different enquiries.
• Support the Senior Philanthropy Manager in the administration of legacy case loads including adding appropriate information to the CRM database, Raiser's Edge.
• Assist with other legacy related activity including updating online obituaries, supporting events and communications across web, social and print.
• Support Trusts and Foundations fundraising, including research to identify prospective grant‑makers, assisting with the drafting and proofreading of funding proposals, and accurately logging all submissions, deadlines, and pledge information on the CRM database.
• Provide effective and efficient administrative support for Community Fundraising activities, including using JustGiving to identify new community fundraisers and supporting community fundraising events.
• Provide administrative support to assist with stewardship of donors and legacy pledgers, including sending thank you letters and mass emails; running monitoring reports; drafting impact reports for donors and assisting with donor visits.
• Support the work of the department by recording data accurately on the CRM database, ensuring all data is managed confidentially and in line with the GDPR.
• Collaboratively work with other members of CAR, including other assistants and administration staff, to ensure that all aspects of CAR are working smoothly and make suggestions to improve working processes as required.
• Provide back‑up support during periods of leave or heavy workload.
• Carry out other duties, commensurate with the grade and remit of the post.

Person Specification:

• Excellent written communication skills with a high level of attention to detail and ability to take on board feedback.
• Excellent relationship building skills with an adaptable approach to working with a wide range of people including donors and prospective donors.
• A passion for providing a high level of customer service, with experience of responding efficiently and effectively to phone and email enquiries.
• Experience of working collaboratively and flexibly, as part of a team, and ability to work with colleagues from across teams and the wider organisation.
• Ability to deliver an outstanding supporter experience whilst acting as an ambassador for the University.
• A highly confidential approach to data handling including handling sensitive information with integrity and in accordance with data protection regulations.
• Excellent time management and organisational skills, with an ability to plan, prioritise and progress work activities.
• A highly flexible approach to work and experience of adapting own skills to new circumstances.

Desirable criteria:

• An interest in fundraising.
• Experience of working with customer relationship databases (CRM) such as Raiser's Edge.

Further Information:

• Grade: 4
• Salary: £25,249 - £26,707 with the potential to progress to £28,778 through sustained exceptional contribution.
• Work arrangement: Full-time - flexible arrangements considered.
• Duration: 12 month contract, starting August-September 2026.
• Line manager: Head of Individual Giving.

What we offer:

• A minimum of 38 days annual leave including bank holiday and closure days with the ability to purchase more.
• Flexible working opportunities, including hybrid working for some roles.
• Generous pension scheme.
• A wide range of discounts and rewards on shopping, eating out and travel.
• A variety of staff networks, providing opportunities for social interaction, peer support and personal development.
• Recognition Awards to reward staff who go above and beyond in their role.
• A commitment to your development access to learning and mentoring schemes.
• A range of generous family‑friendly policies.

We are a Disability Confident Employer. If you have a disability and meet the essential criteria for this job you will be invited to take part in the next stage of the selection process.

Criminal record: Possession of a criminal record is not an automatic bar to employment at the University of Sheffield. We recognise the value of steady employment in the rehabilitation process and examine each case in its own right.