At a Glance
- Tasks: Enhance digital experiences for users and stakeholders at the University of Sheffield.
- Company: Join a world-class university that values diversity and innovation.
- Benefits: 41 days annual leave, flexible working, generous pension, and retail discounts.
- Other info: Opportunities for personal development and a supportive work culture.
- Why this job: Be part of a dynamic team shaping the future of digital engagement in education.
- Qualifications: Degree in Communications/Marketing or related field; strong digital skills required.
The predicted salary is between 32080 - 36636 £ per year.
The University of Sheffield is a remarkable place to work. Our people are at the heart of everything we do. Their diverse backgrounds, abilities and beliefs make Sheffield a world-class university. We offer a fantastic range of benefits including a highly competitive annual leave entitlement, a generous pensions scheme, flexible working opportunities, a commitment to your development and wellbeing, a wide range of retail discounts, and much more.
Overview
The Digital Experience team works to continuously improve the experience of users, stakeholders and colleagues across digital platforms and services at the University of Sheffield. We are a team of specialists with a focus on insight-led strategy, innovative solutions and user-centric design. We work with colleagues to design, deliver and optimise platforms and initiatives that support the University of Sheffield's strategic priorities while putting our users first. Our remit within Digital Experience covers user research, digital solution design, digital brand development, marketing technology oversight, analytics and reporting, and we act as a key lead and consultant for colleagues across Communications and External Relations when it comes to designing the best possible digital experience.
This role requires a digital expert with an understanding of customer journeys, digital platforms, analytics and innovative technology. The post is part of a wider team which includes a range of high performing digital content, digital systems and business development colleagues - and also involves strong collaboration with colleagues across our wider service.
Main duties and responsibilities
- Support the delivery of a Digital Experience Roadmap that aligns with the University's overarching strategic plan.
- Continuously improve the overall experience of users, stakeholders and colleagues by developing, managing and contributing to key digital products, channels and services.
- Support the delivery of key digital projects and initiatives in support of University of Sheffield strategic priorities.
- Collaborate with colleagues in Marketing to ensure all digital experience projects are correctly applying the University of Sheffield brand.
- Contribute to the development of a new digital design system for digital projects and initiatives.
- Support efforts to pilot the use of new technologies and deliver innovative solutions, including tools like Google Gemini and NotebookLM.
- Work with the Digital Experience Manager to manage and maintain the configuration of key digital tools like GA4, Google Tag Manager and Civic.
- Create analytics and insights reports and dashboards in GA4 and Google Data Studio and work with colleagues to help them understand the performance of our platforms, tools and services.
- Create training materials to support the development of digital skills and awareness/understanding of new technologies across the service.
- Any other duties as required, including attendance at events and other critical business activities throughout the year, including evenings and weekends.
Person Specification
Our diverse community of staff and students recognises the unique abilities, backgrounds, and beliefs of all. We foster a culture where everyone feels they belong and is respected. Even if your past experience doesn't match perfectly with this role's criteria, your contribution is valuable, and we encourage you to apply. Please ensure that you reference the application criteria in the application statement when you apply.
Essential criteria
- Good honours degree in Communications/Marketing/Business or a related subject or equivalent experience.
- Strong knowledge of digital experience techniques and platforms, including SEO, SEM, social media marketing, email marketing, content marketing, and analytics.
- Experience in digital tools and systems, preferably in the higher education sector or a related field.
- Excellent analytical skills with the ability to interpret data and generate insights for continuous improvement.
- Experience using tools like GA4, Clarity, GTM, Google Data Studio to design and deliver clear and coherent analytics and insights reports and dashboards.
- Experience using AI platforms like Gemini and NotebookLM in creative, innovative and responsible ways.
- Creative thinking and the ability to generate innovative ideas for engaging digital experiences for prospective students, current students, staff and stakeholders.
- Enthusiasm for staying updated with the latest industry trends, techniques, and developments.
Further Information
- Grade: 6
- Salary: £32,080 - £36,636 per annum with potential to progress to £39,906 per annum through sustained exceptional contribution.
- Work arrangement: Full-time
- Line manager: Digital Experience Manager
- Direct reports: N/A
For informal enquiries about this job contact Andrew Twist, Digital Experience Manager via a.twist@sheffield.ac.uk.
Next steps in the recruitment process
It is anticipated that the selection process will take place in the week commencing 14 September 2026. This will consist of a short task and a formal interview. We plan to let candidates know if they have progressed to the selection stage on the week commencing 7 September 2026. If you need any support, equipment or adjustments to enable you to participate in any element of the recruitment process you can contact Keeley Mobley via k.mobley@sheffield.ac.uk.
We are a Disability Confident Employer. If you have a disability and meet the essential criteria for this job you will be invited to take part in the next stage of the selection process.
Closing Date: 16/08/2026
We are a research university with a global reputation for excellence. Our ideas and expertise change the world for the better, making a real difference to society. We know that when people come together with different views, approaches and insights it can lead to richer, more creative and innovative teaching and research and the highest levels of student experience.
Digital Experience Officer in Sheffield employer: Diversity Dashboard
Diversity Dashboard is an exceptional employer that prioritises inclusivity and professional growth, making it an ideal place for those passionate about tackling inequality and poverty. With a flexible working environment in the vibrant city of Edinburgh, employees benefit from a supportive work culture that encourages collaboration and continuous learning, ensuring that every team member can thrive in their role while making a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Experience Officer in Sheffield
✨Dive into Digital Learning Communities
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We think you need these skills to ace Digital Experience Officer in Sheffield
Some tips for your application 🫡
Show Off Your Passion for Learning:When applying for a role in digital learning and education at Diversity Dashboard, make sure to sprinkle your application with examples of your enthusiasm for teaching and learning technologies. Share specific experiences where you've used, designed, or implemented digital learning solutions, as this shows us that you truly get the field.
Highlight Relevant Education and Certification:In the digital learning space, having a strong educational background can set you apart. Don't shy away from showcasing your degrees, certifications, or relevant courses related to e-learning, instructional design, or educational technology. We love seeing candidates who have actively invested in their learning journey!
Tailor Your CV to the Role:Your CV is your first impression, so let's make it count! Focus on your skills directly related to digital learning, such as course development, learning management systems, and data analysis. Be sure to show measurable results from your past roles to demonstrate your impact and effectiveness.
Craft a Compelling Cover Letter:In your cover letter, express not just your qualifications, but your vision for the future of digital education. Discuss how your experiences align with the mission of Diversity Dashboard and highlight any innovative ideas you might have for enhancing learning experiences. This is your chance to connect with us on a deeper level!
How to prepare for a job interview at Diversity Dashboard
✨Get Hands-On with Learning Technologies
Familiarise yourself with common digital learning tools and platforms, like LMS systems or authoring tools that Diversity Dashboard might use. Understanding these will give you an edge and show you’re ready to jump in from day one!
✨Showcase Your Creativity in Lesson Design
Prepare a portfolio of your past projects if you have them, or create sample lesson plans or digital content demos. Being able to discuss your creative approach to engaging students can really set you apart in a full-time role at Diversity Dashboard.
✨Brush Up on Educational Trends
Stay in the loop with the latest trends in digital education, like gamification or personalised learning experiences. This will help you engage in meaningful discussions during the interview and demonstrate your passion for the field.
✨Prepare for Collaborative Scenarios
Expect to be asked about your experience working collaboratively with educators or other stakeholders. Consider discussing how you've contributed to a team effort in creating engaging educational content or improving student outcomes.
