At a Glance
- Tasks: Support the NTDC team with administration, customer service, and event organisation.
- Company: Join a dynamic team at the National Technician Development Centre.
- Benefits: Competitive salary, flexible work arrangements, and opportunities for professional growth.
- Other info: Engage in exciting events and enhance your network within higher education.
- Why this job: Make a real impact in the technical community while developing your skills.
- Qualifications: Degree level education or equivalent experience; strong communication and customer service skills.
The predicted salary is between 27319 - 31236 € per year.
We have an exciting opportunity within the National Technician Development Centre (NTDC) for an experienced administrator who can establish a positive working relationship with stakeholders to make an impact on the sustainability of the technical community within the HE sector. You will join the small but dynamic team at the NTDC. The Centre administrator will ensure the smooth delivery of administration support for the NTDC & HEaTED teams. You will be the first point of contact for customers and will be responsible for delivering a professional service. The role requires delivery of central office activities, including financial processes and be responsible for maintaining and updating NTDC and HEaTED records, databases as well as liaising with HEaTED training providers, together with other office-based processes. The ability to travel to UK higher education institutions for technical events with possible overnight stays is a requirement of this post.
Responsibilities
- Act as the primary point of contact for anyone contacting HEaTED or NTDC, providing customers with advice and guidance around NTDC tools as well as HEaTED membership and training courses.
- Provide support for the administration of surveys for NTDC customers and partners as required.
- Collect and analyse participant feedback on survey projects and support the Operations manager where appropriate, ensuring that the project's objectives and deliverables are met.
- Maintain the central office systems to ensure the smooth running of the Centre and the HEaTED administration of training courses, customer queries and booking processes.
- Take an active role in the development of evaluation and feedback systems to ensure that research projects are being carried out efficiently and effectively to the benefit of the sector.
- Work with the Marketing & Communications Officer lead to promote and market the Centre and its work, as required.
- Support other team members in the organisation of a wide range of meetings and events as required. This involves preparing materials and providing information on any associated costs and resource requirements.
- Take responsibility and coordinate agreed aspects of financial and operational procedures to support the effective running of a small team.
- Maintain all forms of documentation securely while complying with information and data use regulations.
- Engage with opportunities to promote the Centre and enhance its reputation, including attending events and conferences.
- As a member of staff you will be encouraged to make ethical decisions in your role, embedding the University sustainability strategy into your working activities wherever possible.
- Carry out other duties, commensurate with the grade and remit of the post.
Qualifications
- Educated to degree level or have equivalent experience – Essential – Assessed at application.
- Experience of handling and collating data – Desirable – Assessed at application.
- Experience of creating user-friendly reports and presentations – Essential – Assessed at application.
- Experience of presenting to a range of audiences, in person and virtually – Essential – Assessed at application.
- Excellent verbal and written communication skills – Essential – Assessed at application.
- Excellent customer service skills, with experience of responding efficiently and effectively to enquiries – Essential – Assessed at application.
- Ability to work effectively as part of a team – Essential – Assessed at application.
- Ability to analyse and solve problems with an appreciation of longer-term implications – Essential – Assessed at application.
- Ability to maintain and update shared team documents and spreadsheets – Essential – Assessed at application.
- Knowledge and understanding of impact of technical staff to Higher Education organisations – Essential – Assessed at application.
- Experience of planning and scheduling – Essential – Assessed at application.
- Experience of developing and maintaining a network of contacts throughout own work area – Essential – Assessed at interview.
- Experience of adapting own skills to new circumstances – Desirable – Assessed at interview.
Further Information
- Grade: 5
- Salary: £27,319-£31,236 per annum pro-rata; potential to progress to £33,951 per annum.
- Work arrangement: 0.8 FTED
- Duration: 1st June 2026 - 1st June 2027
- Line manager: HEaTED Operations and Engagement Manager
- Direct reports: N/A
- Website: www.heated.org.uk
- For informal enquiries about this job, contact Sam Hansford, Operations and Engagement Manager: s.hansford@sheffield.ac.uk or 0114 2229773
Centre Administrator in Sheffield employer: Diversity Dashboard
At the National Technician Development Centre (NTDC), we pride ourselves on fostering a collaborative and supportive work environment that empowers our employees to thrive. As a Centre Administrator, you will play a vital role in enhancing the sustainability of the technical community within higher education, while enjoying opportunities for professional growth and development. Our commitment to ethical practices and sustainability, combined with a dynamic team culture, makes NTDC an exceptional place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Centre Administrator in Sheffield
✨Tip Number 1
Network like a pro! Reach out to your contacts in the higher education sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a job at NTDC or similar organisations.
✨Tip Number 2
Prepare for interviews by researching the NTDC and HEaTED thoroughly. Understand their mission, values, and recent projects. This will help you tailor your responses and show that you're genuinely interested in making an impact.
✨Tip Number 3
Practice your customer service skills! Since you'll be the first point of contact, think about how you can provide exceptional service. Role-play common scenarios with friends or family to boost your confidence.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our dynamic team at the NTDC.
We think you need these skills to ace Centre Administrator in Sheffield
Some tips for your application 🫡
Show Off Your Skills:Make sure to highlight your excellent verbal and written communication skills in your application. We want to see how you can effectively respond to enquiries and present information clearly.
Be Customer-Focused:Since you'll be the first point of contact for customers, emphasise your customer service experience. Share examples of how you've efficiently handled queries and provided support in previous roles.
Data Handling is Key:Don’t forget to mention your experience with data handling and analysis. We’re looking for someone who can collate feedback and create user-friendly reports, so show us what you’ve got!
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s the best way to ensure your application gets the attention it deserves!
How to prepare for a job interview at Diversity Dashboard
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Centre Administrator. Familiarise yourself with the key tasks mentioned in the job description, such as maintaining records and supporting financial processes. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As the first point of contact for customers, excellent verbal and written communication skills are essential. Prepare examples of how you've effectively communicated with stakeholders in the past. You might even want to practice answering common interview questions out loud to ensure you come across as confident and articulate.
✨Demonstrate Your Problem-Solving Abilities
The role requires analysing and solving problems, so be ready to discuss specific instances where you've tackled challenges in previous roles. Think about how you approached these situations and what the outcomes were. This will highlight your ability to think critically and adapt to new circumstances.
✨Prepare Questions for Them
Interviews are a two-way street, so prepare thoughtful questions to ask the interviewers. Inquire about the team dynamics, the types of events you'll be involved in, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
