Business Support Lead in Sheffield

The University of Sheffield is a remarkable place to work. Our people are at the heart of everything we do. Their diverse backgrounds, abilities and beliefs make Sheffield a world‑class university.

The award‑winning Department of Estates & Facilities Management (EFM) is responsible for maintaining the University's building, facilities and grounds, managing its property and procurement of new buildings. Campus Services provides soft facilities management services, commercial services and in particular Print & Creative Services (PCS), which supports the University's core business of teaching and research.

As Business Support Lead you will oversee the operational aspects of departmental administration: business and financial services, procurement support, HR coordination and recruitment activities. You will provide financial oversight and administrative support, ensuring efficient, accurate and compliant service delivery.

Main duties and responsibilities:

• Responsible for managing PCS internal and external income streams, identifying areas for improvement.
• Create and manage PCS financial and business reports using SAP and the PCS Management Information System (MIS).
• Monitor and review PCS financial and business intelligence, recommending improvements to financial processes.
• Manage out‑of‑hours staffing requests, liaising with departments, quoting for resource provision using Plan‑On and maintaining communications to enable timely recovery of fees.
• Liaise with the Facilities Management Team regarding buildings and resource availability, and update rotas and resource planning spreadsheets accurately.
• Process departmental overtime payments directly into the University's payroll system.
• Approve and goods‑receipting orders in the absence of the Print Operational Manager and Business Operations Manager.
• Deputise for the Business Operations Manager in overseeing the department's recruitment processes, where required.
• Manage and review PCS customer feedback through Google Forms, process findings and present results at the monthly Team Lead and Staff Meetings.
• Manage the PCS Integrated Management System (IMS) and the PCS Toolbox, ensuring documents are reviewed and updated as required.
• Carry out projects as directed by the Print Operations Manager and Business Operations Manager, ensuring completion within agreed timelines and quality standards.
• Manage PCS supplier information packs to ensure supplier and contract agreements meet their requirements.
• Provide oversight of the Arts Tower reception to ensure smooth day‑to‑day operations.
• Liaise with key contacts in the university to highlight issues or inefficiencies in financial processes, facilitating the implementation and exchange of good practice.
• Liaise with the Finance Department and adhere to the University Financial Regulations.
• Demonstrate the professionalism set out in the Sheffield Professional Framework and make ethical decisions incorporating the University sustainability strategy wherever possible.
• Carry out other duties consistent with the grade and remit of the post.

Person Specification:

• Proven experience in a financial/administrative role, with evidential skills in using corporate IT systems such as SAP, Microsoft and Google platforms.
• Ability to process both routine and complex data effectively, confidently making recommendations for management information.
• Strong analytical and pattern‑recognition skills, with the ability to resolve numerical problems.
• Ability to manage personal workload and conflicting priorities.
• Enthusiastic and proactive attitude, and experience of improving and developing business processes.
• Ability to interpret and effectively communicate business and financial information.
• Excellent written and verbal communication skills, able to communicate at all levels.
• Awareness of when additional support is required and decision‑making accordingly.
• Strong customer‑service skills, able to build strong working relationships.
• Ability to manage multiple projects and tasks with competing priorities, maintaining high accuracy and attention to detail.
• Experience of using a Management Information System (MIS) such as Tharstern or similar.
• Experience coordinating HR, payroll and recruitment process activities.

Further Information:

• Grade: 5
• Salary: £27,319 to £31,236 per annum, with potential to progress to £33,951 per annum through sustained exceptional contribution.
• Work arrangement: Full‑time.
• Duration: Open ended.
• Line manager: Michelle Barraclough, Print Operational Manager.
• University website: https://pcs‑sheffield.co.uk/

Benefits:

• A minimum of 38 days annual leave (pro‑rated) plus the ability to purchase additional days.
• Flexible working opportunities, including hybrid working for some roles.
• Generous pension scheme.
• Wide range of discounts and rewards on shopping, dining and travel.
• Staff networks – Race Equality, LGBT+, Women’s & Parent’s networks.
• Recognition awards for staff who go above and beyond.
• Commitment to staff development – learning and mentoring opportunities through the Professional Services Shared Skills Framework.
• Family‑friendly policies: paid time off for parenting emergencies, menopause support, paid time off and support for fertility treatment, and more.

Next Steps in the Recruitment Process:

The selection process will take place on or before the week commencing 25th May 2026. If you need any support, equipment or adjustments to enable you to participate in any stage of the recruitment process, please contact the Campus Services Administration Team at fmhub@sheffield.ac.uk.

Equal Opportunity Statement:

We are a Disability Confident Leader. If you have a disability and meet the essential criteria for this role, you will be invited to take part in the next stage of the selection process.