At a Glance
- Tasks: Lead and develop hospitality services for cultural institutes, ensuring top-notch customer experiences.
- Company: Join a vibrant university catering team committed to excellence and community.
- Benefits: Enjoy 34 days holiday, a generous pension scheme, and strong career development support.
- Other info: Dynamic role with opportunities for personal growth and a commitment to sustainability.
- Why this job: Make a real impact in hospitality while working in a diverse and inclusive environment.
- Qualifications: Experience in hospitality management and a passion for delivering exceptional service.
The predicted salary is between 31500 - 38500 £ per year.
The postholder will lead and support the hospitality vision for the Cultural Institutes in conjunction with the Head of Hospitality Operations and the Executive Head Chef, directing and developing the service to ensure excellent facilities, customer service, food and hospitality standards are consistently delivered.
The role will plan and coordinate cafe, conference hospitality and delivered services across the two institutions, supporting the wider E&F strategic development and performance plan as it applies to Conference, Venues and Hospitality.
About You
- Strong hospitality and event operations leadership, with experience managing restaurant, café, hospitality and event services, leading teams, and delivering high standards of customer service.
- Comprehensive knowledge of food safety, hygiene, allergens, licensing and Health & Safety compliance, ensuring legal and operational standards are met across hospitality operations.
- Proven people management capability, including recruitment, training, performance management, staff development, welfare and fostering an inclusive workplace culture.
- Sound commercial and operational management skills, including budgeting, cost control, stock management, financial accountability and informed decision-making.
- Excellent stakeholder engagement, communication and organisational skills, with the ability to build relationships, manage multiple priorities and coordinate services across different locations and events.
- Relevant hospitality qualifications and professional expertise, including food hygiene certification, training capability, industry awareness, and a commitment to sustainability, equality, diversity, inclusion and information governance.
University Catering
Catering at the University encompasses a broad and diverse range of business areas including retail outlets, catered halls, student bars, conferencing, events and hospitality. There are many benefits to working at the University:
- 34 days holiday, including Christmas and New Year
- Generous pension scheme with generous employer contribution
- A strong commitment to personal and career development, as well as wellbeing and mental health support
- Annual salary review
To find out more about staff benefits and working within catering at the University, visit our catering staff website: www.umc-limited.co.uk
We are an open place of enquiry and challenge. We embrace and celebrate difference, diversity and debate, and we pride ourselves on being a place of education, learning and community where we are able, within the law, to question and test received wisdom, express new ideas and explore controversial or unpopular topics and opinions.
For enquiries about the vacancy, shortlisting and interviews: Jonathan Minshull, Head of Hospitality, OnCampus: Jonathan.e.minshull@manchester.ac.uk
General enquiries and administrative support: recruitmentservices.people@manchester.ac.uk
Applications close at midnight on the closing date.
Hospitality Operations Manager - Cultural Institutes (UMC) in Manchester employer: Diversity Dashboard
Diversity Dashboard is an exceptional employer that prioritises inclusivity and professional growth, making it an ideal place for those passionate about tackling inequality and poverty. With a flexible working environment in the vibrant city of Edinburgh, employees benefit from a supportive work culture that encourages collaboration and continuous learning, ensuring that every team member can thrive in their role while making a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Operations Manager - Cultural Institutes (UMC) in Manchester
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Diversity Dashboard. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Diversity Dashboard
Don't be shy about reaching out to Diversity Dashboard directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hospitality Operations Manager - Cultural Institutes (UMC) in Manchester
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Diversity Dashboard and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Diversity Dashboard
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
