At a Glance
- Tasks: Lead the handling of adult social work complaints and enquiries in Edinburgh.
- Company: Join a diverse team at Edinburgh Health and Social Care Partnership.
- Benefits: Competitive salary, commitment to equality, and inclusive workplace culture.
- Other info: We value diversity and encourage applications from all backgrounds.
- Why this job: Make a real difference by improving services for the community.
- Qualifications: Experience in customer service and complaint management is essential.
The predicted salary is between 47639 - 56392 £ per year.
Hours: 36 per week
Salary: £47,639 - £56,392
Role Overview
To provide professional and management support and be accountable for handling all adult social work complaints and enquiries received by the Advice and Complaints Service across Edinburgh Health and Social Care Partnership (EHSCP). Ensure that the service meets the required standards to investigate complaints appropriately, acknowledge and respond to them within statutory timescales.
Key Responsibilities
- First point of contact for all adult social work complaints, ensuring complaints are triaged, directed to the correct service area, and investigated and responded to within timescales.
- Work closely with colleagues across social work services in EHSCP and across the CEC to support the complaint function.
- Maintain high standards of service and comply with statutory requirements.
Qualifications & Experience
- Experience in a customer‐facing position, preferably within a health and social care environment.
- Experience in complaint management.
Commitment to Equality & Diversity
We are committed to a diverse and inclusive workforce where everyone feels valued and able to be their best. We particularly encourage applications from women for senior roles, as well as people from minority ethnic backgrounds, people with disabilities or neurodivergent people, care‐experienced people, carers and LGBT+ people across all levels of the organisation. All applicants will be considered fairly based on skills and experience. Disabled and care‐experienced applicants who meet the minimum job criteria will be guaranteed an interview.
Find out more about our commitment to equalities here.
Interview Process
We seek the best people to contribute to a positive organisational culture. Interview assessments will include how candidates demonstrate Our Behaviours of Respect, Integrity and Flexibility in their work.
You can find out more on Our Behaviours web page.
Salary
Our salary range typically reflects the initial starting salary and increases annually until it reaches the top of the range.
Advice and Complaint Lead - Waverley Court in Edinburgh employer: Diversity Dashboard
At Waverley Court, we pride ourselves on being an exceptional employer, offering a supportive work culture that values diversity and inclusion. Our commitment to employee growth is evident through ongoing training opportunities and a focus on professional development, ensuring that every team member can thrive in their role. Located in the heart of Edinburgh, we provide a meaningful and rewarding environment for those passionate about making a difference in adult social care.
StudySmarter Expert Advice🤫
We think this is how you could land Advice and Complaint Lead - Waverley Court in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to people in the health and social care sector, especially those who work in complaint management. A friendly chat can open doors and give you insights that might just land you that interview.
✨Tip Number 2
Prepare for the interview by practising common questions related to complaint handling and customer service. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Showcase your commitment to equality and diversity during the interview. Share examples of how you've supported diverse groups in your previous roles, as this aligns perfectly with the values of the organisation.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Advice and Complaint Lead - Waverley Court in Edinburgh
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience in complaint management and customer-facing roles. We want to see how your skills align with the responsibilities of the Advice and Complaint Lead position.
Showcase Your Commitment to Equality & Diversity:Since we value a diverse workforce, don’t hesitate to mention any experiences or initiatives that demonstrate your commitment to equality and diversity. This will help us see how you can contribute to our inclusive culture.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language to explain your qualifications and experiences, making it easy for us to see why you’re a great fit for the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need right there!
How to prepare for a job interview at Diversity Dashboard
✨Know Your Stuff
Make sure you understand the role of an Advice and Complaint Lead. Familiarise yourself with the key responsibilities, especially around handling complaints and working with social work services. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've successfully managed complaints or worked in a customer-facing position. Highlight your experience in a health and social care environment, as this will resonate well with the interviewers.
✨Emphasise Our Behaviours
During the interview, demonstrate how you embody the behaviours of Respect, Integrity, and Flexibility. Think of situations where you've shown these qualities in your work, as the interviewers will be looking for candidates who align with their organisational culture.
✨Diversity Matters
Be prepared to discuss your commitment to equality and diversity. Share your thoughts on how you can contribute to a diverse and inclusive workforce, as this is a key value for the organisation. Showing that you understand and support these principles can set you apart from other candidates.
