At a Glance
- Tasks: Support visitors and manage events with a focus on excellent customer care.
- Company: Join a dynamic team at the AMRC, fostering an inclusive culture.
- Benefits: Enjoy 38 days annual leave, flexible working, and discounts on shopping and travel.
- Other info: Great opportunities for personal development and career progression.
- Why this job: Make a real impact by providing top-notch hospitality and support to guests.
- Qualifications: Customer service skills and a passion for teamwork are essential.
The predicted salary is between 23742 - 24684 € per year.
The Customer Care Assistant will support visitors and guest meetings and events at the AMRC's main campus spread across the AMP and Sheffield Business Park. Reporting to the Hospitality Coordinator, the role will provide a consistent and professional visitor experience to all externals visiting the site. The role will involve all activities associated with customer care, including room preparation, visitor logistics and catering management. You'll also provide ad hoc cover for our reception areas as required.
Main duties and responsibilities
- Provide staff and customers with an efficient, hygienic and professional hospitality service.
- Adhere to health and safety, COSHH regulations, and food hygiene standards level 1.
- Ensure all catering requirements for meetings are met to customers and staff needs at all times.
- Ensure all meeting rooms are fully equipped as requested by the customer prior to the commencement of meetings.
- Provide support for events/catering.
- Maintain an efficient order book for catering, refreshments and stock, creating orders and ensuring sufficient stock is placed across the sites.
- Be responsible for clearing and maintaining all meeting rooms where catering/refreshments have been booked via the meeting room book.
- Ensure the cleanliness of the kitchens on a daily basis and that crockery from meeting rooms is returned to the kitchen.
- Provide cover for receptions if required.
- Ensure all meeting rooms are cleared/tidy and available to book from early morning.
- Support and foster an inclusive OneAMRC culture which promotes excellence through diversity.
- As a member of staff you will be encouraged to make ethical decisions in your role, embedding the University sustainability strategy into your working activities wherever possible.
- Carry out other duties, commensurate with the grade and remit of the post.
Person Specification
- Minimum food hygiene standards level 1 or have equivalent experience.
- Excellent customer service skills, with experience of responding efficiently and effectively to student and staff requests.
- Good communication skills with experience of dealing with colleagues at all levels, responding efficiently and effectively to verbal and written communication.
- Ability to work effectively as a team member.
- Ability to assess and organise resources, and plan and progress work activities.
- Self-motivated with a flexible and enthusiastic approach to work.
- Experience of administrative IT systems including Email, SAP and Microsoft Office.
- Knowledge of Health and Safety, for example, COSHH, how to handle cleaning solutions, manual handling, electricity at work and use of safety signs.
- (Desirable) Experience working on a reception.
Further Information
- Grade: 3
- Salary: £23,742 – £24,684 (pro-rata). With the potential to progress to £25,804 (pro-rata) through sustained exceptional contribution.
- Work arrangement: Part-time (20 hours per week)
- Line manager: Hospitality Coordinator
- Direct reports: None
Benefits
- A minimum of 38 days annual leave including bank holiday and closure days (pro‑rata) with the ability to purchase more.
- Flexible working opportunities, including hybrid working for some roles.
- Generous pension scheme.
- A wide range of discounts and rewards on shopping, eating out and travel.
- A variety of staff networks, providing opportunities for social interaction, peer support and personal development (for example, Race Equality, LGBT+, Women's and Parent’s networks).
- Recognition Awards to reward staff who go above and beyond in their role.
- A commitment to your development: access to learning and mentoring schemes.
- A range of generous family‑friendly policies paid time off for parenting and caring emergencies support for those going through the menopause paid time off and support for fertility treatment and more.
Disability Confident Employer
We are a Disability Confident Employer. If you have a disability and meet the essential criteria for this job you will be invited to take part in the next stage of the selection process.
Customer Care Assistant employer: Diversity Dashboard
At AMRC, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work environment that values diversity and excellence. As a Customer Care Assistant, you'll enjoy generous benefits such as a minimum of 38 days annual leave, flexible working opportunities, and access to various staff networks for personal development. Our commitment to employee growth and well-being, alongside a strong focus on sustainability, makes AMRC a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Assistant
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on AMRC and their values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your customer service skills and experience align with the role of a Customer Care Assistant.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and set the right tone for your interview.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Care Assistant
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Customer Care Assistant role. We want to see how you can bring your unique flair to our team!
Show Off Your Customer Service Skills:Since this role is all about providing a top-notch visitor experience, don’t forget to showcase your customer service skills. Share specific examples of how you've gone above and beyond for customers in the past.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your key points shine through without unnecessary fluff.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and helps us get to know you better!
How to prepare for a job interview at Diversity Dashboard
✨Know Your Customer Care Basics
Brush up on your customer service skills and be ready to share examples of how you've handled requests or complaints in the past. This role is all about providing a professional visitor experience, so showing that you understand what excellent customer care looks like will set you apart.
✨Familiarise Yourself with Health and Safety Standards
Since the job involves adhering to health and safety regulations, make sure you know the basics of COSHH and food hygiene standards. Being able to discuss these topics confidently will demonstrate your commitment to maintaining a safe and hygienic environment.
✨Prepare for Teamwork Questions
This position requires effective teamwork, so expect questions about how you work with others. Think of specific instances where you collaborated successfully, and be ready to explain your role in those situations. Highlighting your ability to support an inclusive culture will resonate well.
✨Show Off Your Organisational Skills
The role involves managing catering orders and meeting room logistics, so be prepared to discuss how you stay organised. Share any tools or methods you use to keep track of tasks and ensure everything runs smoothly. This will show that you're self-motivated and can handle the responsibilities of the role.
