At a Glance
- Tasks: Provide top-notch admin support for handling complaints in health and social care.
- Company: Join the Edinburgh Health and Social Care Partnership, committed to inclusivity.
- Benefits: Competitive salary, flexible working hours, and a supportive work environment.
- Other info: Diverse workplace with opportunities for personal and professional growth.
- Why this job: Make a real difference by improving services and supporting community wellbeing.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 30188 - 34452 £ per year.
Salary: £30,188 - £34,452
Hours: 36 per week
To provide high level administrative support to the Edinburgh Health and Social Care Partnership complaint function working with colleagues across the partnership to ensure all complaints are processed within the Complaints Handling Procedure.
To contribute to the delivery of an effective complaints service by ensuring all communication is logged, screened appropriately and responded to within statutory timescales.
To provide high level administrative support to the Advice and Complaints Lead (ACL) and supporting the delivery and co-ordination of the service improvement plan and performance framework by partaking in the review of systems and processes and producing regular performance reports.
This position is subject to Standard Disclosure check. Where an individual has spent a continuous period of 3 months or more out with the UK in the last 5 years, an Overseas Criminal Record Check will be required. You will be required to provide this check. An unconditional offer of employment and commencement in the post will be subject to the outcome of both these pre-employment checks being deemed satisfactory.
We are committed to a diverse and inclusive workforce where everyone feels valued and able to be their best. We particularly encourage applications from women for senior roles, as well as people from minority ethnic backgrounds, people with disabilities or neurodivergent people, care experienced people, carers and LGBT+ people across all levels of the organisation, all of whom are currently underrepresented. All applicants will be considered fairly based on skills and experience. Disabled and care-experienced applicants who meet the minimum job criteria will be guaranteed an interview.
As part of our goal to improve organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure we're recruiting the best people. We're interested not only in your skills and experience but also in your approach to work. Therefore, part of our interview process will be an assessment of how you would bring Our Behaviours of Respect, Integrity and Flexibility into your ways of working.
You can find out more on Our Behaviours web page.
Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range.
Happy to talk flexible working.
Assistant Complaints Officer - Waverley Court employer: Diversity Dashboard
Diversity Dashboard is an exceptional employer that prioritises inclusivity and professional growth, making it an ideal place for those passionate about tackling inequality and poverty. With a flexible working environment in the vibrant city of Edinburgh, employees benefit from a supportive work culture that encourages collaboration and continuous learning, ensuring that every team member can thrive in their role while making a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Complaints Officer - Waverley Court
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Diversity Dashboard. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Diversity Dashboard before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Assistant Complaints Officer - Waverley Court
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Diversity Dashboard:Your cover letter is your chance to shine! Tell us why you want to work at Diversity Dashboard specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Diversity Dashboard!
How to prepare for a job interview at Diversity Dashboard
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
