At a Glance
- Tasks: Lead the handling of adult social work complaints and enquiries in Edinburgh.
- Company: Join a diverse team at Edinburgh Health and Social Care Partnership.
- Benefits: Competitive salary, commitment to equality, and a supportive work environment.
- Other info: We value diversity and encourage applications from all backgrounds.
- Why this job: Make a real difference by improving services for the community.
- Qualifications: Experience in customer service and complaint management is essential.
The predicted salary is between 47639 - 56392 £ per year.
To provide professional and management support and be accountable for handling all adult social work complaints and enquiries received by the Advice and Complaints Service across Edinburgh Health and Social Care Partnership (EHSCP). Ensure that the service meets the required standards to investigate complaints appropriately, acknowledge and respond to them within statutory timescales.
Key Responsibilities
- First point of contact for all adult social work complaints, ensuring complaints are triaged, directed to the correct service area, and investigated and responded to within timescales.
- Work closely with colleagues across social work services in EHSCP and across the CEC to support the complaint function.
- Maintain high standards of service and comply with statutory requirements.
Qualifications & Experience
- Experience in a customer‑facing position, preferably within a health and social care environment.
- Experience in complaint management.
Commitment to Equality & Diversity
We are committed to a diverse and inclusive workforce where everyone feels valued and able to be their best. We particularly encourage applications from women for senior roles, as well as people from minority ethnic backgrounds, people with disabilities or neurodivergent people, care‑experienced people, carers and LGBT+ people across all levels of the organisation. All applicants will be considered fairly based on skills and experience. Disabled and care‑experienced applicants who meet the minimum job criteria will be guaranteed an interview.
Interview Process
We seek the best people to contribute to a positive organisational culture. Interview assessments will include how candidates demonstrate Our Behaviours of Respect, Integrity and Flexibility in their work.
Salary
Our salary range typically reflects the initial starting salary and increases annually until it reaches the top of the range.
Advice and Complaint Lead - Waverley Court employer: Diversity Dashboard
As an Advice and Complaint Lead at Waverley Court, you will join a dedicated team within the Edinburgh Health and Social Care Partnership, where your contributions directly impact the quality of care in the community. We pride ourselves on fostering a supportive work culture that values diversity and inclusion, offering ample opportunities for professional growth and development. With a commitment to maintaining high standards and a focus on employee well-being, this role provides a meaningful chance to make a difference in people's lives while enjoying a competitive salary and benefits package.
StudySmarter Expert Advice🤫
We think this is how you could land Advice and Complaint Lead - Waverley Court
✨Tip Number 1
Network like a pro! Reach out to folks in the health and social care sector, especially those who work in complaint management. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to complaint handling and customer service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your passion for equality and diversity during interviews. Share examples of how you've supported diverse communities in your previous roles. This will resonate well with the values of the organisation.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest job openings there, tailored just for you.
We think you need these skills to ace Advice and Complaint Lead - Waverley Court
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience in complaint management and customer-facing roles. We want to see how your skills align with the key responsibilities outlined in the job description.
Showcase Your Commitment to Equality & Diversity:Since we value a diverse workforce, don’t hesitate to mention any experiences or initiatives that demonstrate your commitment to equality and inclusion. This will resonate well with our values at StudySmarter.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your points are easy to understand and directly related to the role of Advice and Complaint Lead.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Diversity Dashboard
✨Know Your Stuff
Make sure you understand the role of an Advice and Complaint Lead. Familiarise yourself with the key responsibilities, especially around handling complaints and working with social work services. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've successfully managed complaints or worked in a customer-facing position. Highlight how you maintained high standards and complied with statutory requirements, as this is crucial for the role.
✨Emphasise Our Behaviours
During the interview, demonstrate how you embody the behaviours of Respect, Integrity, and Flexibility. Think of situations where you've shown these traits in your work, as the interviewers will be looking for candidates who align with their organisational culture.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could be about the team dynamics, challenges faced in the role, or how the organisation supports diversity and inclusion. It shows that you're engaged and serious about contributing positively to the workplace.
