At a Glance
- Tasks: Help customers with enquiries and sell tickets while providing top-notch service.
- Company: Join AXS, a leading ticketing and marketing solutions provider, recognised as a top workplace.
- Benefits: Enjoy flexible part-time hours, competitive pay, and a supportive work environment.
- Other info: Opportunity to train and mentor others while growing your career in a vibrant setting.
- Why this job: Be part of a dynamic team and make a difference in customer experiences.
- Qualifications: Experience in customer service, strong communication skills, and a passion for helping others.
The predicted salary is between 24000 - 30000 £ per year.
Do you love working in customer service? Want to work at a company recently named in The Sunday Times Best Places to Work 2024? AXS, a leading global ticketing, data, and marketing solutions provider, is hiring a part time Senior Customer Advisor for their offices in Birmingham.
Responsibilities
- Resolve customer enquiries and sell tickets for AXS and its clients.
- Provide a professional customer experience through all customer contact channels including telephone, email, social media, and live chat.
- Ensure the overall quality of customer interactions in the contact centre by focusing on channel quality management.
- Train and develop other advisors.
- Provide general day‑to‑day support to the contact centre team.
Location
This role is based part time in our Birmingham office near Birmingham International Airport and the NEC. You will work 5 days out of 7 and need to be able to work weekends.
Qualifications
- Proven experience in a contact centre environment with a focus on customer service and quality management.
- Good interpersonal skills, with the ability to interact professionally with customers and team members.
- Excellent problem‑solving and decision‑making abilities.
- Supervisory skills, including the ability to mentor and train other advisors.
- Proficiency in customer service software and tools.
- Target‑driven, self‑motivated, and proactive.
Benefits
Senior Customer Service Advisor employer: Diversifying.io
AXS is an exceptional employer, recognised as one of The Sunday Times Best Places to Work 2024, offering a vibrant work culture that prioritises employee well-being and development. Located in Birmingham, near the airport and NEC, employees enjoy flexible part-time hours, opportunities for growth through training and mentorship, and a supportive team environment that values quality customer interactions across various channels.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Service Advisor
✨Tip Number 1
Get to know the company! Research AXS and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios. Think about common customer issues and how you'd resolve them. This will prepare you for those tricky questions during the interview and demonstrate your problem-solving skills.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even refer you, which can give you a leg up in the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the AXS team.
We think you need these skills to ace Senior Customer Service Advisor
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your experience in customer service, especially in a contact centre. We want to see how you've resolved enquiries and provided top-notch support in previous roles.
Be Professional Yet Personable:When writing your application, keep it professional but let your personality shine through. We love candidates who can connect with customers and team members alike, so don’t be afraid to show us who you are!
Tailor Your Application:Take the time to tailor your application to the role. Mention specific skills that match the job description, like your problem-solving abilities or supervisory experience. It shows us you’re genuinely interested!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Diversifying.io
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills and experiences. Be ready to share specific examples of how you've resolved customer enquiries in the past, especially in a contact centre environment. This will show that you understand the role and can deliver a top-notch experience.
✨Show Off Your Problem-Solving Skills
Prepare to discuss how you've tackled tricky situations before. Think of a couple of scenarios where you had to make quick decisions or solve problems on the spot. This will highlight your decision-making abilities and show that you're proactive in finding solutions.
✨Demonstrate Your Team Spirit
Since this role involves training and mentoring other advisors, be ready to talk about your experience in supporting team members. Share examples of how you've helped others improve their skills or how you've contributed to a positive team environment.
✨Familiarise Yourself with AXS
Do some homework on AXS and its services. Understanding their ticketing and marketing solutions will not only impress your interviewers but also help you answer questions more effectively. Plus, it shows that you're genuinely interested in the company and the role.
