At a Glance
- Tasks: Lead the Front of House team to create unforgettable live experiences at a top venue.
- Company: Join AEG Presents, named one of The Sunday Times Best Places to Work.
- Benefits: Collaborative environment, growth opportunities, and work in a state-of-the-art venue.
- Other info: Flexible hours, including evenings and weekends, in a dynamic setting.
- Why this job: Make a real impact in the heart of live entertainment with diverse experiences.
- Qualifications: Experience in guest-facing roles and strong leadership skills required.
The predicted salary is between 36000 - 60000 £ per year.
Are you ready to help create unforgettable live experiences? Want to work for a company named in The Sunday Times Best Places to Work? Join AEG Presents at our newest venue, British Airways ARC as Front of House Manager and help us deliver world-class entertainment in the heart of Olympia. Bring unforgettable moments to life.
As our Front of House Manager, you'll be at the heart of the action—leading our bars, merchandise, security and stewarding teams to deliver outstanding experiences for every guest who walks through our doors. This is your chance to make a real impact in a fast-paced, iconic venue where no two days (or nights) are the same.
What You’ll Do
- Venue & Event Operations: Support the smooth running of all Front of House operations, working closely with the General Manager and Venue Management team. Play a key role in the event planning process—meeting promoter needs, upholding licensing requirements, managing staffing levels and controlling costs. Deliver shows and events from start to finish, including client liaison, staff pre‑booking, onsite management, event reporting and settlements. Step in as Duty Manager when required, including acting as a licensee for the venue. Lead, motivate and inspire a strong and confident Front of House team. Ensure all staff receive high‑quality training using AEG's central modules and daily briefings. Promote an inclusive culture that values Equality & Diversity. Recruit new Front of House team members and nurture a positive team dynamic.
- Bar, Merchandise & Financial Management: Oversee all bar, merchandise, security and stewarding operations with strong commercial awareness. Take accountability for bar stock, including ordering, regular stock checks and communicating results to the Deputy General Manager. Manage all financial and budgetary responsibilities across bars, cloakroom and merchandise, including cash and card reconciliation. Act as liaison for visiting organisations connected to your operational areas.
- Health, Safety & Compliance: Ensure all FOH staff meet health and safety requirements and follow all policies, procedures and risk assessments. Conduct nightly briefings and ensure a safe and seamless guest journey throughout the venue.
What We’re Looking For
- Experience in a high‑footfall, guest-facing role within live events or entertainment.
- A strong background in managing bar teams and leading operational staff.
- Previous experience in a high-profile venue or similar environment.
- Confidence in developing and managing budgets.
- Ability to motivate teams and deliver world‑class guest experiences.
- A valid personal alcohol licence.
- Willingness and ability to work unsocial hours (as expected in live events).
- Recognised safety qualifications (e.g., IOSH Managing Safety, Risk Assessment, Crowd Safety)—or willingness to complete training provided.
- Strong IT skills, including Word, Excel, PowerPoint and Outlook.
- Flexible to work evenings and weekends as part of a busy live events schedule.
Why Join Us?
- Be part of an award-winning company creating unforgettable live experiences.
- Work in a brand-new, state-of-the‑art venue.
- Enjoy a collaborative, supportive environment with opportunities for growth.
Where You’ll be based at the venue in Olympia, West London. You will need to be available to work evenings and weekends.
About AEG
AEG is an inclusive organisation where we value everybody's contribution. We empower and trust our people to do the right thing. We go the extra mile, for our customers and each other, every time. We are always open to new ideas and respect all perspectives. We support and bring out the best in each other. We really value our people and inspire them to be the best in class, always!
Our Commitment to Inclusion
We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please make us aware. We know that diverse teams make the strongest teams. That’s why we actively encourage people from all backgrounds, experiences and perspectives to apply. If this role excites you but you’re wondering whether you meet every single requirement – don’t hold back. If you’ve got most of what we’re looking for and you’re passionate about what we do, we’d love to hear from you. You might be exactly who we need, in this role or another. Because at AEG Europe, we believe that the best ideas come from the most inclusive teams – and we’re building a workplace where everyone can thrive.
Front of House Manager employer: Diversifying.io
Join AEG Presents, an award-winning company recognised as one of The Sunday Times Best Places to Work, where you can thrive in a collaborative and supportive environment. As the Front of House Manager at our state-of-the-art venue in Olympia, West London, you'll lead a dynamic team to create unforgettable live experiences while enjoying ample opportunities for personal and professional growth. We value diversity and inclusion, empowering our employees to contribute their unique perspectives and ideas.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up social media groups related to live events. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, be yourself. Let your passion for creating unforgettable experiences shine through. Remember, they’re looking for someone who can lead and inspire a team!
✨Tip Number 3
Prepare for interviews by researching the company and its culture. Understand what makes AEG Presents tick and how you can contribute to their mission of delivering world-class entertainment. Tailor your answers to show you’re the perfect fit!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at AEG Presents. Let’s make some magic happen together!
We think you need these skills to ace Front of House Manager
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for live events and guest experiences shine through. We want to see how excited you are about the role and what you can bring to our team!
Tailor Your CV:Make sure your CV highlights relevant experience in high-footfall, guest-facing roles. We love seeing how your background aligns with our needs, so don’t be shy about showcasing your skills in managing teams and events.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure to communicate your qualifications and experiences without any fluff. Remember, we’re looking for the best fit for our fast-paced environment!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at AEG Presents!
How to prepare for a job interview at Diversifying.io
✨Know the Venue Inside Out
Before your interview, make sure you research British Airways ARC thoroughly. Familiarise yourself with its layout, past events, and any unique features. This will show your genuine interest in the venue and help you discuss how you can enhance guest experiences.
✨Showcase Your Leadership Skills
As a Front of House Manager, you'll be leading teams. Prepare examples of how you've motivated and inspired staff in previous roles. Think about specific challenges you've faced and how you overcame them to create a positive team dynamic.
✨Understand Financial Management
Brush up on your budgeting and financial management skills. Be ready to discuss how you've managed bar stock, reconciled cash, and controlled costs in past positions. This will demonstrate your commercial awareness and ability to handle financial responsibilities.
✨Emphasise Health and Safety Knowledge
Health and safety are crucial in live events. Be prepared to talk about your experience with safety regulations and any relevant qualifications. Highlight your commitment to ensuring a safe environment for both guests and staff, as this is a key aspect of the role.
