At a Glance
- Tasks: Help customers with enquiries and sell tickets across various channels.
- Company: Join AXS, a top-rated workplace known for its vibrant culture.
- Benefits: Enjoy flexible part-time hours, training, and a supportive team environment.
- Other info: Be part of a diverse team that values growth and inclusivity.
- Why this job: Make a difference in customer experiences while developing your skills.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 12 - 15 € per hour.
Do you love working in customer service? Want to work at a company recently named in The Sunday Times Best Places to Work 2024? AXS, a leading global ticketing, data, and marketing solutions provider, is hiring a part time Senior Customer Advisor for their offices in Birmingham.
Responsibilities
- Resolve customer enquiries and sell tickets for AXS and its clients.
- Provide a professional customer experience through all customer contact channels including telephone, email, social media, and live chat.
- Ensure the overall quality of customer interactions in the contact centre by focusing on channel quality management.
- Train and develop other advisors.
- Provide general day‑to‑day support to the contact centre team.
Location
This role is based part time in our Birmingham office near Birmingham International Airport and the NEC. You will work 5 days out of 7 and need to be able to work weekends.
Qualifications
- Proven experience in a contact centre environment with a focus on customer service and quality management.
- Good interpersonal skills, with the ability to interact professionally with customers and team members.
- Excellent problem‑solving and decision‑making abilities.
- Supervisory skills, including the ability to mentor and train other advisors.
- Proficiency in customer service software and tools.
- Target‑driven, self‑motivated, and proactive.
Benefits & Induction
A thorough induction on how we work at AXS and AEG, our parent company, will set you up for success. You will receive training in our systems, policies, and procedures and be welcomed into a culture that values learning and growth.
Equal Opportunity
We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open, and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please let us know.
Senior Customer Service Advisor in Birmingham employer: Diversifying.io
AXS is an exceptional employer, recognised as one of The Sunday Times Best Places to Work 2024, offering a vibrant work culture in Birmingham that prioritises employee growth and development. With a commitment to diversity and inclusion, AXS provides comprehensive training and support, ensuring that every team member thrives in their role while enjoying the benefits of working in a dynamic environment close to key transport links and attractions.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Service Advisor in Birmingham
✨Tip Number 1
Get to know the company! Research AXS and its values, especially their commitment to customer service. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers through various channels, it’s crucial to demonstrate your ability to communicate clearly and professionally. Role-play common customer scenarios with a friend to build confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experience where you successfully resolved customer issues. Be ready to share these stories during your interview to highlight your expertise in handling challenging situations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen on joining AXS. Let’s get you that Senior Customer Service Advisor role!
We think you need these skills to ace Senior Customer Service Advisor in Birmingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Customer Service Advisor role. Highlight your experience in customer service and any supervisory skills you have, as this will show us you're a great fit for the position.
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled customer issues in the past. We love seeing candidates who can think on their feet and provide excellent solutions, so don’t hold back!
Be Professional Yet Personable:While we want to see your professional side, don’t forget to let your personality shine through. A friendly tone in your writing can help us get a sense of who you are and how you might fit into our team.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Diversifying.io
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills and experiences. Think about specific examples where you've resolved customer issues or improved service quality. This will show that you understand the role and can bring valuable insights to the team.
✨Familiarise Yourself with AXS
Do a bit of homework on AXS and its services. Understanding their ticketing solutions and customer engagement strategies will help you tailor your answers during the interview. Plus, it shows genuine interest in the company!
✨Show Off Your Problem-Solving Skills
Prepare to discuss how you've tackled difficult customer situations in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses. This will highlight your decision-making abilities and how you handle pressure.
✨Be Ready to Train and Mentor
Since this role involves training other advisors, think about your mentoring experiences. Be ready to share how you've helped others grow in their roles. This will demonstrate your leadership potential and commitment to team success.
