At a Glance
- Tasks: Be the go-to person for exhibitors, ensuring smooth operations at exciting trade shows.
- Company: Join a vibrant events company in Brighton, part of a global network.
- Benefits: Enjoy 25 days holiday, flexible hours, and a generous pension scheme.
- Other info: Be part of a two-time Employer of the Year winner with great team spirit.
- Why this job: Make a real impact in a dynamic role with plenty of variety.
- Qualifications: Customer service experience and strong communication skills are key.
The predicted salary is between 25000 - 25000 £ per year.
We're looking for an Operations Coordinator and Exhibitor Liaison Executive to join our busy, fast-paced operations team at Diversified. This is a role where no two days look the same. You'll be the first point of contact for our exhibitors — handling their calls and queries and making sure they feel supported from the moment they sign up to the moment they walk through the door on show day. Alongside that, you'll be working closely with the wider operations team to keep things running smoothly across our portfolio of events, covering everything from organisation and logistics to general administration.
If you're someone who enjoys being at the centre of things, likes variety in their day and takes pride in delivering a great experience for the people they work with, we'd love to hear from you.
About Diversified UK & Europe: We're a Brighton-based events company, part of the global Diversified Communications group — connecting, educating and strengthening business communities through market-leading trade shows, industry awards, digital products and publications. We organise 20 in-person trade events and 4 industry awards across a range of sectors, creating the kind of valuable business connections that help companies grow. With a team of around 100 people, we're large enough to offer variety and structure, but small enough that individuals make a real difference.
We’ve won Employer of the Year two years running (2025 and 2026) — not because we tick boxes, but because we genuinely invest in our people. Flexible working, a collaborative culture, and a leadership team that listens are things we’re proud of, not just things we say.
What You’ll Be Doing: You'll be supporting the delivery of trade shows and events across the Diversified portfolio, working closely with both our exhibitors and internal show teams. Day to day, that means:
- Being the first point of contact for exhibitor calls and queries — confident, helpful and solutions-focused
- Checking and maintaining accurate exhibitor records on our CRM database and operations systems
- Proactively chasing exhibitor forms and keeping everything up to date ahead of each show
- Producing and sending exhibitor manuals, updating them as details change
- Keeping a close eye on floorplans and exhibitor records, flagging anything that needs attention
- Directing queries to the right operations manager or department where needed
- Supporting the team on site at events when required
- Providing general administration support across the operations department
What We’re Looking For: We’re not after a perfect CV — we’re after the right person. You’ll probably be:
- Experienced in a customer service or administration role (a year or more is ideal, but we're open if you can demonstrate the right skills)
- A strong communicator — confident on the phone, clear in writing, and comfortable dealing with people at all levels
- Highly organised, with the ability to juggle multiple tasks and deadlines without dropping the ball
- Calm under pressure — the events world gets busy fast, and you'll take that in your stride
- Detail-oriented and thorough, whether you're updating a database or checking a floorplan
- Proactive and self-motivated — you don't wait to be told, you get on with it
- A genuine team player who's happy to pitch in wherever needed
- Computer literate, with a good working knowledge of Excel
- A Spanish speaker would be a bonus, though not essential
What’s in It for You: We know you have options, so here’s why people enjoy working here:
- A role with real ownership — you’ll be trusted to get on with it, not micromanaged
- 25 days holiday plus bank holidays — and we close over Christmas and New Year on top of that
- An employer pension contribution of up to 10% — significantly above the statutory minimum and one of the most generous schemes you’ll find at a company of our size
- A discretionary company bonus scheme — when the business does well, everyone shares in that success
- A comprehensive wellbeing package including a cash health plan, EAP, life insurance, critical illness cover, bereavement support, and a contribution towards gym membership or a wellbeing app
- Flexible start and finish times, so you can work around your life
- Hybrid working — a genuine blend of Brighton office and home
- Cycle to Work scheme and Electric Car Scheme
- Ongoing professional development — in-house training, curated programmes, and dedicated self-directed learning time
- A paid volunteering day to give back to a cause that matters to you
- Genuinely family-friendly policies, including enhanced maternity and paternity leave
- A colleague referral scheme — because the best people often know the best people
- Regular social events — from book clubs and game nights to our annual Star Awards and Christmas party
- A two-time Employer of the Year winner (EN Awards 2025 & 2026) — an accolade that reflects how we actually treat our people
Operations Coordinator in Eastbourne employer: Diversified UK & Europe
At Diversified UK & Europe, we pride ourselves on being an exceptional employer, offering a vibrant work culture in our Brighton office where every team member's contribution is valued. With generous benefits such as 25 days holiday, a robust pension scheme, and flexible working arrangements, we foster an environment that supports both personal and professional growth. Our commitment to employee wellbeing, ongoing development opportunities, and a collaborative atmosphere makes us a standout choice for those seeking a rewarding career in the events industry.
Contact Details:
Diversified UK & Europe Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Operations Coordinator in Eastbourne
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Diversified UK & Europe. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Diversified UK & Europe before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Operations Coordinator in Eastbourne
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Diversified UK & Europe:Your cover letter is your chance to shine! Tell us why you want to work at Diversified UK & Europe specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Diversified UK & Europe!
How to prepare for a job interview at Diversified UK & Europe
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
