Office & Tech Support Manager in Eastbourne

This is a central, highly visible role at the heart of our Brighton head office – and it’s fundamentally an on-site, face-to-face position. Your physical presence and hands-on approach are exactly what make the difference: keeping the building safe, well-run and welcoming, and being the person people turn to when something needs sorting.

You’ll take personal ownership of the building and everything that keeps it running – from facilities and health & safety to first-line IT support. A big part of the role is strong building management: confidently managing the day-to-day operation of the premises and building the relationships that keep it all working. That means liaising and negotiating with a range of third parties – landlords and managing agents, building management companies, insurance firms and brokers, and contractors and suppliers – to keep standards high and secure genuine value for the business. You’ll also line-manage our Office Co-ordinator – sharing out the day-to-day running of the office between you and supporting their development.

What You’ll Be Doing:

• Building & facilities management – acting as the on-site point of contact for everything office, facilities and building-related – responding quickly, overseeing works in person, and keeping the workplace running smoothly.
• Managing third-party relationships – liaising and negotiating with landlords, managing agents, building management companies, insurance firms, brokers, contractors and suppliers – reviewing contracts, holding partners to account, and securing value for money.
• Health & safety – owning workplace risk assessments, fire safety, first aid and incident reporting, and acting as our designated on-site First Aider and Fire Marshal.
• Front of house & office operations – managing reception and visitors, meeting rooms, office access and security and space planning, coordinating travel and accommodation when needed, and helping new starters settle in from day one.
• Leading the team – line-managing our Office Co-ordinator – dividing up day-to-day responsibilities, providing cover, and supporting their development.
• Budget & suppliers – managing the office budget and suppliers (cleaning, utilities, consumables and equipment), tracking spend and reporting on performance.
• Technology support – providing first-line, on-site IT support (password resets, software, printers, hardware), managing escalation to our external IT provider, supporting home and hybrid workers with equipment and remote access, and looking after Wi-Fi, telephony, video conferencing, new-starter setup and the IT asset and PC-renewal programme.
• Supporting our people – through daily in-person contact, being an early point of contact for the team, helping organise internal events and socials, and escalating any wellbeing or people concerns to HR.

What We’re Looking For:

• Strong building and facilities management experience, with the confidence to take full ownership of a busy office and its premises.
• A proven ability to liaise and negotiate with third parties – landlords, managing agents, building management companies, insurance firms, brokers and contractors – getting the best outcome and value for the business.
• Solid health & safety knowledge, and willingness to act as First Aider and Fire Marshal (training provided where needed).
• Confident first-line IT support skills and a practical, get-stuck-in approach to office technology, and comfortable with everyday software such as Word, Excel and Teams.
• Some experience of managing, mentoring or coordinating others – you’ll line-manage our Office Co-ordinator.
• Strong communication and interpersonal skills, and the discretion to handle confidential information sensitively.
• A hands-on, visible, people-first manner – someone who genuinely enjoys being on-site and at the centre of office life.
• Highly organised, calm under pressure, and able to juggle competing priorities without dropping the ball.

What’s in It for you:

• A role with real ownership — you’ll be trusted to get on with it, not micromanaged.
• 25 days holiday plus bank holidays — and we close over Christmas and New Year on top of that.
• An employer pension contribution of up to 10% — significantly above the statutory minimum and one of the most generous schemes you’ll find at a company of our size.
• A discretionary company bonus scheme — when the business does well, everyone shares in that success.
• A comprehensive wellbeing package including a cash health plan, EAP, life insurance, critical illness cover, bereavement support, and a contribution towards gym membership or a wellbeing app.
• Flexible start and finish times, so you can work around your life.
• Hybrid working — a genuine blend of Brighton office and home.
• Cycle to Work scheme and Electric Car Scheme.
• Ongoing professional development — in-house training, curated programmes, and dedicated self-directed learning time.
• A paid volunteering day to give back to a cause that matters to you.
• Genuinely family-friendly policies, including enhanced maternity and paternity leave.
• A colleague referral scheme — because the best people often know the best people.
• Regular social events — from book clubs and game nights to our annual Star Awards and Christmas party.
• A two-time Employer of the Year winner (EN Awards 2025 & 2026) — an accolade that reflects how we actually treat our people.

Diversified Business Communications UK is an equal opportunities employer, committed to building a diverse and inclusive team. We do not discriminate on the basis of any protected characteristic under the Equality Act 2010.