At a Glance
- Tasks: Manage and maintain our Salesforce CRM, ensuring data accuracy and supporting team operations.
- Company: Join a vibrant events company in Brighton, part of a global communications group.
- Benefits: Enjoy 25 days holiday, flexible working, and a comprehensive wellbeing package.
- Other info: Dynamic team culture with opportunities for professional development and social events.
- Why this job: Be at the heart of data operations and make a real impact on our events portfolio.
- Qualifications: A-level education or relevant experience; CRM familiarity is a plus.
The predicted salary is between 33000 - 33000 £ per year.
We're looking for a detail-driven Data Executive to join our Technology Services team in Brighton. This is a hands-on role at the heart of our data operations. You'll be keeping our Salesforce CRM (Customer Relationship Management) system updated, supporting colleagues across the business, and working to maintain and improve the systems that support our events portfolio. If you like solving problems, care about clean data, and enjoy being the person who makes things work, you'll fit right in.
About Diversified UK & Europe: We're a Brighton-based events company, part of the global Diversified Communications group; connecting, educating, and strengthening business communities through market-leading trade shows, industry awards, digital products, and publications. We organise 20 in-person trade events and 4 industry awards across a range of sectors, creating the kind of valuable business connections that help companies grow. With a team of over 100 people, we're large enough to offer variety and structure, but small enough that individuals make a real difference.
What You'll Be Doing: Reporting to our Senior CRM & Data Analyst, your work will span a range of CRM and data activity:
- Keeping the database clean and well-documented
- Supporting colleagues with imports, exports, and reporting
- Contributing to system development projects
- Troubleshooting day-to-day issues
Data Management & Quality:
- Monitoring the Salesforce system and conducting regular data cleansing in line with data protection requirements
- Managing customer requests for personal data, opt-outs, and deletions
- Keeping page layouts current and user-friendly
- Writing new, and maintaining existing database documentation
Supporting the Team:
- Onboarding and offboarding users, setting up profiles, access levels, and system access
- Training new starters on systems, case raising, and sales contracts
- Building reports and extracting data for business and analytical purposes
- Acting as a go-to contact for Salesforce troubleshooting and user support
- Creating guides for new tasks and saving them to SharePoint
Projects & Development:
- Collaborating with third-party developers to supervise new CRM features and implementations
- Testing developer work in sandboxes to catch errors before go-live
- Facilitating the launch of event registration forms and ensuring data is captured correctly
- Creating events, reports, and dashboards within the CRM
Data Import/Export & Connectors:
- Importing registrations and exhibitor data, mapping fields correctly and testing in sandboxes
- Monitoring CRM storage thresholds and looking for ways to improve data entry processes
- Administering connected tools including PandaDoc for document sending, OwnBackup for data backup, and Cloudingo for duplication monitoring
Communication & Collaboration:
- Translating technical language into plain English for less technical colleagues
- Keeping staff informed of system changes, issues, and resolutions
- Contributing to Salesforce super-user meetings and staff-wide newsletters on process updates
What We're Looking For: We're not after a perfect CV. We're after the right person. You'll probably be:
- Educated to A-level standard or equivalent, or with relevant work experience in a data, administrative, or technology-related role
- Comfortable working with a CRM system (Salesforce experience is a bonus, but not essential)
- Confident using Excel for data manipulation, including formulas and filtering and ideally familiar with Power BI
- Someone who cares about data accuracy and has a strong eye for detail
- Precise and methodical in their approach, with a habit of double-checking their work
- A good communicator who can hold their own with developers and explain things clearly to non-technical colleagues
- Proactive and solutions-focused with the foresight to spot problems before they become incidents
- Organised, reliable, and happy to manage multiple tasks at once
- Naturally curious, and keen to ask questions when something is not clear or does not seem right
What's In It For You: We know you have options, so here's why people enjoy working here:
- A Brighton city centre office, just a short walk from Brighton station.
- A role with real ownership, you'll be trusted to manage your own workload and deliver results
- 25 days holiday plus bank holidays, and we close over Christmas and New Year on top of that
- An employer pension contribution of up to 10%, significantly above the statutory minimum
- A discretionary company bonus scheme. When the business does well, everyone shares in that success
- A comprehensive wellbeing package including a cash health plan, EAP (Employee Assistance Programme), life insurance, critical illness cover, bereavement support, and a contribution towards gym membership or wellbeing app
- Flexible start and finish times, so you can work around your life
- Hybrid working: a mix of Brighton office and home working, on a 35-hour working week
- Cycle to Work scheme and Electric Car Scheme
- Ongoing professional development, in-house training, curated programmes, and dedicated self-directed learning time
- A paid volunteering day to give back to a cause that matters to you
- Family-friendly policies, including enhanced maternity and paternity leave
- A colleague referral scheme, because the best people often know the best people
- Social events ranging from book clubs and game nights to our annual Star Awards and Christmas party
Diversified Business Communications UK is an equal opportunities employer, committed to building a diverse and inclusive team. We do not discriminate on the basis of any protected characteristic under the Equality Act 2010. Your application data will be processed under UK GDPR and retained for up to six months. You may request deletion at any time by contacting us on 01273 645110. All offers are subject to satisfactory references, and candidates must be authorised to work in the UK.
Data Executive in Eastbourne employer: Diversified UK & Europe
At Diversified UK & Europe, we pride ourselves on being an exceptional employer, offering a vibrant work culture in the heart of Brighton. With a strong focus on employee wellbeing, flexible working arrangements, and ample opportunities for professional development, our team members thrive in an environment that values collaboration and innovation. Join us to make a meaningful impact while enjoying a comprehensive benefits package and a supportive community that celebrates your contributions.
Contact Details:
Diversified UK & Europe Recruitment Team
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