At a Glance
- Tasks: Be the vital link between sales and service, ensuring top-notch customer support.
- Company: Join Diversey, a Solenis Company, committed to innovative cleaning solutions.
- Benefits: Enjoy a collaborative work environment with opportunities for growth and development.
- Other info: Dynamic role with a focus on sustainability and resource efficiency.
- Why this job: Make a real difference in customer satisfaction and process improvement.
- Qualifications: Strong communication skills and a passion for problem-solving.
The predicted salary is between 30000 - 40000 £ per year.
Diversey supports customers across a wide range of industries with innovative cleaning and hygiene technologies, including floor care machines, cleaning tools, and advanced chemical solutions. As part of Solenis, we continue a century-long legacy of protecting what matters most: people, resources, and the planet.
We are hiring a Technical Customer Service Business Partner to join our team in Northampton. This is a key role that strengthens the customer experience, drives service excellence and acts as the critical connection between the Country Sales Organisation and the Shared Service Centre.
As the Technical Customer Service Business Partner, you will capture country-specific service objectives, translate them into clear priorities and ensure they are executed efficiently by the Shared Service Centre. You will work closely with local stakeholders, participate in Sales and Operations Planning discussions, and ensure that service requirements are fully understood and resourced. You will also use performance data to improve service quality, enhance productivity and support continuous improvement across the business.
This position is ideal for someone who enjoys cross-functional collaboration, thrives on problem-solving and is motivated by improving processes and customer satisfaction.
Responsibilities- Act as the primary link between the Country Sales Organisation and the Shared Service Centre, ensuring service objectives and priorities are clearly communicated and delivered.
- Participate in country and cluster Sales and Operations Planning meetings to identify service requirements and align them with Shared Service Centre capabilities.
- Agree service priorities with local stakeholders and communicate these effectively to the Shared Service Centre, including the use of variable third-party resources when required.
- Use key performance indicators to improve service quality, customer satisfaction and overall productivity.
- Identify opportunities to refine business processes and recommend continuous improvements to the European Technical Customer Service Leader.
- Lead the implementation of business process changes, including training and adoption across relevant teams.
- Facilitate communication and coordination between local departments and the Shared Service Centre to ensure efficient and effective technical service delivery.
- Support the overall customer experience by ensuring service delivery meets agreed objectives and contributes to business success.
- Resolve technical product or service issues and support customers in maximising the value of the organisation’s products and services.
- Support the successful implementation of new customer wins.
At Diversey, a Solenis Company, we are relentlessly pursuing our purpose to go beyond clean to take care of what’s precious. In today’s world of increasing resource scarcity - including water, energy, materials, and labour - we need to achieve more with less for the well-being of today’s generations and for future generations.
We stand behind every committed leader and employee of our customers, across all levels of the organisation. We stand with the buyer, the chef, the building service contractor, the food processing manager, the nurse, the doctor, dairy processor, the hotel cleaner, head teacher, the store manager and many more who understand that hygiene and infection prevention are imperative to their business, their customers, their reputation, and the environment.
Technical Customer Service Business Partner in Northampton employer: Diversey
Diversey, a Solenis Company, is an exceptional employer that prioritises employee growth and collaboration in a dynamic work environment located in Northampton. With a strong commitment to innovation in cleaning and hygiene technologies, we offer our team members opportunities for continuous improvement and professional development while fostering a culture of service excellence and sustainability. Join us to be part of a mission-driven organisation that values your contributions and supports your career aspirations.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Customer Service Business Partner in Northampton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Diversey. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Diversey before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Customer Service Business Partner in Northampton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Diversey:Your cover letter is your chance to shine! Tell us why you want to work at Diversey specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Diversey!
How to prepare for a job interview at Diversey
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
