At a Glance
- Tasks: Engage customers, build relationships, and promote our innovative cleaning solutions.
- Company: Join Diversey, a leader in cleaning technology with a global impact.
- Benefits: Attractive salary, comprehensive benefits, and opportunities for professional growth.
- Other info: Hybrid working options and a commitment to diversity and inclusion.
- Why this job: Be the voice of our business and make a real difference in customer satisfaction.
- Qualifications: B2B sales experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
At Diversey - A Solenis Company, we are the pioneer, the facilitator of our clients in a wide range of industries around the globe. We do this with our revolutionary cleaning and hygiene technologies - such as floor care machines, cleaning tools & utensils, and chemicals for the Food & Beverage industry.
For over 100 years, we at Diversey have worked to further develop and adapt our wide range of cleaning and hygiene solutions. Our solutions include everything from patented cleaning agents, dosing and dispensing equipment, floor machines, digital monitoring systems, services and advice.
Business we serve: Facility Management, Building Service Contractors, Foodservice, Hospitality, Public Sector, Healthcare, Channel Partners etc.
If you’re a people-person who loves turning conversations into long‑term partnerships, this could be the perfect next step in your sales career. We’re looking for an Inside Sales Account Manager to support and grow a portfolio of customers, supplying them with our trusted range of professional cleaning chemicals and cleaning machinery.
You’ll be the voice of our business — building relationships, spotting opportunities, and delivering exceptional service. Most interactions will be via phone and email, with occasional face‑to‑face meetings to strengthen key customer relationships.
Please note: Candidates must live within commuting distance of Northampton and hold a full UK driving license.
What You’ll Be Doing
- Proactive customer outreach — Engage your accounts to promote our cleaning chemicals and machinery, driving growth across your portfolio.
- Relationship building — Build trusted relationships with stakeholders at both site and head‑office level.
- Account planning — Use sales data to create tailored business plans and identify upsell and cross‑sell opportunities.
- Solution selling — Understand customer needs and recommend the right cleaning products and machinery to add value.
- Team collaboration — Work closely with Regional Sales to support product trials, demonstrations, and on‑site service.
- Campaign execution — Partner with Marketing on targeted campaigns to promote key product ranges.
- Customer care — Communicate proactively about stock issues or delays and offer suitable alternatives.
- Complaint resolution — Record, manage, and resolve customer concerns to ensure complete satisfaction.
- Price updates — Confidently communicate and implement annual price increases.
- Occasional site visits — Meet customers in person to strengthen relationships and support key initiatives.
What You’ll Bring
- B2B inside sales experience — Proven success managing and growing customer accounts.
- Relationship‑building skills — Comfortable engaging customers at all levels via phone and email.
- Strong communication — Clear, confident verbal and written communication.
- Excel basics — Able to work with spreadsheets and simple data sets.
- Financial awareness — Confident analysing sales reports and spotting trends.
- Full UK driving license — Essential for occasional customer visits.
- Local proximity — You must live within commuting distance of Northampton.
We understand that not every candidate will possess every desired qualification listed above. If your experience varies from our outlined requirements, yet you believe you can bring value to the role, we encourage you to apply and share your unique perspective with us.
We recognize that our people are our greatest asset. We offer attractive compensation, comprehensive benefits, and abundant opportunities for professional growth and development. If you're passionate about working for a world-class company and enjoy tackling complex challenges, we invite you to consider joining our team.
Diversey is committed to fostering an inclusive workplace and is proud to be an Equal Opportunity Affirmative Action Employer. We value diversity and do not discriminate on the basis of age, race, color, religion, sex, sexual orientation, gender identity, national origin, or disability status.
Internal Account Manager in Northampton employer: Diversey
At Diversey, we pride ourselves on being an exceptional employer, offering a dynamic work culture that values collaboration and innovation. Our hybrid working options provide flexibility, while our commitment to employee growth ensures that you will have ample opportunities to develop your skills and advance your career. Join us in Northampton, where you can make a meaningful impact in the cleaning and hygiene industry, supported by a team that celebrates diversity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Internal Account Manager in Northampton
✨Tip Number 1
Get to know the company inside out! Research Diversey and its products so you can speak confidently about how you can contribute. This shows you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice your pitch! Prepare a brief introduction about yourself and your experience in B2B sales. Make it engaging and tailored to the role of Inside Sales Account Manager, so you stand out during interviews.
✨Tip Number 4
Don’t forget to follow up! After interviews or networking chats, send a quick thank-you email. It keeps you fresh in their minds and shows your enthusiasm for the role. Plus, we love seeing candidates who take initiative!
We think you need these skills to ace Internal Account Manager in Northampton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Internal Account Manager role. Highlight your B2B inside sales experience and relationship-building skills, as these are key to what we’re looking for!
Showcase Your Communication Skills:Since you'll be the voice of our business, it’s essential to demonstrate your strong verbal and written communication skills. Use clear language and a confident tone in your application to reflect this.
Highlight Your Analytical Skills:Don’t forget to mention your ability to analyse sales reports and spot trends. We love candidates who can use data to create tailored business plans and identify opportunities for growth!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Diversey
✨Know Your Products Inside Out
Before the interview, make sure you’re familiar with Diversey’s range of cleaning chemicals and machinery. Understand their features, benefits, and how they solve customer problems. This knowledge will help you demonstrate your ability to engage customers effectively.
✨Showcase Your Relationship-Building Skills
Prepare examples from your past experiences where you successfully built relationships with clients. Highlight how you turned conversations into long-term partnerships. This is crucial for the Inside Sales Account Manager role, so be ready to discuss specific strategies you used.
✨Be Data-Driven
Familiarise yourself with basic sales data analysis. Be prepared to discuss how you’ve used data to create account plans or identify upsell opportunities in previous roles. Showing that you can leverage data to drive sales will impress your interviewers.
✨Practice Your Communication Skills
Since most interactions will be via phone and email, practice clear and confident communication. You might even want to do a mock interview with a friend to refine your verbal and written skills. Being articulate will set you apart as a candidate who can represent the company well.
