At a Glance
- Tasks: Resolve customer issues, enhance their experience, and build strong relationships.
- Company: Join Diversey, a Solenis Company, committed to innovation in cleaning and hygiene.
- Benefits: Competitive pay, comprehensive benefits, and growth opportunities await you.
- Other info: Dynamic team environment with a focus on professional development.
- Why this job: Make a real difference by helping customers and solving complex challenges.
- Qualifications: Customer service experience and problem-solving skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Diversey supports customers across a wide range of industries with innovative cleaning and hygiene technologies, including floor care machines, cleaning tools, and advanced chemical solutions for the Food & Beverage sector. As part of Solenis, we continue a century-long legacy of protecting what matters most: people, resources, and the planet.
Position Summary
A Customer Service Rep serves as a more experienced and knowledgeable point of contact for customers. Their overview and overall purpose involve Advanced Issue Resolution, Process improvement, and Customer Service Management. The purpose of CSRs is to provide service, contribute to continuous improvement efforts, and cultivate strong relationships with Customers to drive satisfaction and loyalty.
Key Responsibilities
- Handle customer complaints or issues related to sales and ensuring prompt resolution.
- Develop and maintain strong relationships with customers through regular communication.
- Anticipate customer needs and proactively offer solutions or suggestions to enhance their experience.
- Personalize interactions to make customers feel valued and appreciated.
- Monitor customer accounts for any changes or issues and take proactive steps to address them.
- Identify opportunities to optimize customer accounts and maximize sales potential.
- Handle escalated issues and resolve complex problems effectively.
- Collaborate with other departments to address customer concerns and improve processes.
- Provide feedback to management regarding areas for improvement.
- Perform any other tasks related to the function, depending on needs (integrations, projects, etc.).
- Continuously enhance skills and knowledge through training, workshops, or professional development opportunities.
- Support sales team by answering inquiries, providing information, and assisting with order processing.
- Collaborate with the sales team and business support to identify customer needs and opportunities for upselling.
Qualifications
- High School diploma or equivalent.
- 4+ years Customer Service Experience (internal/external).
- Advanced problem-solving abilities to handle complex customer issues.
- Experienced in using MS Word, Excel, Internet applications including email.
- ERP systems (SAP/JDE/AS400) is beneficial but training will be provided.
- Fluent in English with strong written and verbal communication skills.
Other skills needed
- Strong decision-making skills.
- Ability to adapt to changing situations and handle ambiguity.
- Ability to listen to others and understand their needs.
- Effective communication and time management skills.
- Willingness to collaborate with colleagues across departments to address customer needs and improve service quality.
We understand that candidates will not meet every single desired qualification. If your experience looks a little different from what we have identified and you think you can bring value to the role, we would love to learn more about you.
At Diversey - Solenis, we understand that our greatest asset is our people. That is why we offer competitive compensation, comprehensive benefits, and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, consider joining our team.
Diversey - Solenis is proud to be an Equal Opportunity Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, and will not be discriminated against because of disability.
Customer Service Representative 9 MFTC in Northampton employer: Diversey
At Diversey - A Solenis Company, we pride ourselves on being an exceptional employer that values our employees as our greatest asset. Located in a dynamic environment, we offer competitive compensation, comprehensive benefits, and abundant opportunities for professional growth, all while fostering a collaborative work culture that encourages innovation and continuous improvement. Join us to be part of a team dedicated to making a meaningful impact across various industries through advanced cleaning and hygiene technologies.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative 9 MFTC in Northampton
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Diversey through LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle complaints or complex issues. We want you to show off those advanced problem-solving skills!
✨Tip Number 3
When you get that interview, don’t just talk about your experience—share specific examples of how you've built strong relationships with customers. This is key for a Customer Service Rep role!
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining our team at Diversey.
We think you need these skills to ace Customer Service Representative 9 MFTC in Northampton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience in customer service. We want to see how your skills align with the role of a Customer Service Representative, so don’t hold back on showcasing your problem-solving abilities!
Show Off Your Communication Skills:Since this role involves a lot of interaction with customers, it’s crucial to demonstrate your strong written communication skills. Use clear and concise language in your application, and don’t forget to proofread for any typos or errors – we love attention to detail!
Highlight Your Experience:If you’ve got 4+ years of customer service experience, make sure to emphasise that! Share specific examples of how you’ve handled complex issues or improved processes in your previous roles. We’re keen to see how you can bring that expertise to our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive – a quality we value highly at StudySmarter!
How to prepare for a job interview at Diversey
✨Know Your Customer Service Basics
Before the interview, brush up on your customer service principles. Understand how to handle complaints and resolve issues effectively, as this role requires advanced problem-solving skills. Be ready to share examples from your past experiences where you successfully managed customer concerns.
✨Showcase Your Communication Skills
Since strong written and verbal communication is key for this position, practice articulating your thoughts clearly. During the interview, make sure to listen actively and respond thoughtfully to questions. This will demonstrate your ability to connect with customers and colleagues alike.
✨Demonstrate Proactivity
The job involves anticipating customer needs, so come prepared with ideas on how you can enhance customer experiences. Think of specific instances where you went above and beyond for a customer, and be ready to discuss how you can apply that proactive mindset at Diversey.
✨Familiarise Yourself with Relevant Tools
While training will be provided, having a basic understanding of ERP systems like SAP or JDE can give you an edge. If you have experience with MS Word and Excel, be prepared to discuss how you've used these tools in previous roles to improve processes or manage customer accounts.
