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- Tasks: Deliver exceptional service and training to clients in the North East.
- Company: Diversey, a leader in cleaning and hygiene technologies.
- Benefits: Competitive salary, comprehensive benefits, and professional growth opportunities.
- Why this job: Join a dynamic team and make a real impact on customer success.
- Qualifications: Customer service experience and strong communication skills required.
- Other info: Inclusive workplace culture with a focus on diversity and career development.
The predicted salary is between 30000 - 42000 £ per year.
Location: North East UK
Department: Field Service
Company: Diversey
About Us
At Diversey, we are pioneers and facilitators for our clients across a wide range of global industries. With revolutionary cleaning and hygiene technologies—including floor care machines, cleaning tools, utensils, and specialty chemicals for the Food & Beverage industry—we empower our partners to maintain the highest standards of hygiene and safety.
The Opportunity
Are you a proactive problem-solver with a passion for building strong relationships and delivering exceptional service? We are looking for a Field Service Representative to join our dynamic team. In this pivotal role, you will support our customers in the North East region, ensuring the effective use of our industry-leading chemicals and equipment through expert training and on-site support.
What You'll Be Doing
- Service Excellence
- Provide exceptional service to key strategic and national accounts.
- Follow tailored service plans to ensure customer satisfaction.
- Hands-On Responsibilities
- Deliver comprehensive training sessions to client teams.
- Conduct on-site audits to assess performance and adherence.
- Monitor product effectiveness and suggest improvements.
- Minimize downtime using remote diagnostics and tools.
- Collaboration & Customer Engagement
- Work closely with National and Internal Account Teams to align on service objectives.
- Identify opportunities for upselling and cross-selling; share insights with sales teams.
- Maintain detailed records and reporting using Salesforce for clear communication.
What We're Looking For
- Core Competencies
- Excellent communication and active listening skills.
- Strong problem-solving abilities and attention to detail.
- Proactive mindset and a commitment to continuous improvement.
- Confidence to work both independently and as part of a team.
- Skills & Experience
- Proven track record in customer service or a field-based service role.
- Technical proficiency and IT literacy, particularly with Excel and Salesforce.
- Experience in the cleaning, hygiene, or related industries (preferred).
- A full UK driving license is required.
Why Join Us?
- Diversity & Inclusion
- Flexibility & Well-being
- Respect & Collaboration
- Safety & Security
We believe in providing a positive and safe working environment where every team member feels valued and supported.
We Prioritize
- Long-term career development
- Employee engagement and satisfaction
- Work-life balance and flexibility
We Welcome Your Unique Perspective
We recognize that not every candidate will meet every requirement. If your background differs from our ideal profile but you believe you could add value in this role, we encourage you to apply. We’re interested in what makes you you.
What We Offer
- Competitive salary and compensation package
- Comprehensive benefits
- Professional growth and development opportunities
- Inclusive, supportive workplace culture
Equal Opportunity Employer
Diversey is proud to be an Equal Opportunity Affirmed Action Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of age, race, gender identity, sexual orientation, religion, disability, or national origin.
Ready to Make a Difference?
If you’re passionate about service, technology, and helping customers succeed, we’d love to hear from you. Apply now and take the next step in your career with a world-class company.
Contact Detail:
Diversey Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Representative North East England
✨Tip Number 1
Get to know the company inside out! Research Diversey’s products and services, especially their cleaning and hygiene technologies. This will help you tailor your conversations during interviews and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your communication skills! As a Field Service Representative, you'll need to engage with clients effectively. Role-play common scenarios with friends or family to boost your confidence and refine your approach.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider knowledge about the company culture and even lead to referrals.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Diversey team and ready to make a difference.
We think you need these skills to ace Field Service Representative North East England
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in customer service and field-based roles. We want to see how your skills align with the responsibilities of a Field Service Representative.
Showcase Your Problem-Solving Skills: In your application, share specific examples of how you've tackled challenges in previous roles. We love proactive problem-solvers, so let us know how you’ve made a difference for your customers!
Highlight Technical Proficiency: Since we value IT literacy, especially with tools like Excel and Salesforce, be sure to mention your experience with these platforms. If you have any technical skills related to cleaning or hygiene, don’t forget to include those too!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with Diversey!
How to prepare for a job interview at Diversey
✨Know Your Stuff
Before the interview, make sure you understand Diversey's products and services inside out. Familiarise yourself with their cleaning and hygiene technologies, especially those relevant to the Food & Beverage industry. This will show your genuine interest and help you answer questions confidently.
✨Showcase Your Problem-Solving Skills
As a Field Service Representative, you'll need to demonstrate your proactive problem-solving abilities. Prepare examples from your past experiences where you've successfully resolved customer issues or improved service delivery. This will highlight your fit for the role.
✨Practice Active Listening
During the interview, focus on listening carefully to the questions being asked. This will not only help you provide better answers but also show that you value communication—an essential skill for this position. Don’t hesitate to ask for clarification if needed!
✨Be Ready to Discuss Collaboration
Diversey values teamwork and collaboration. Be prepared to discuss how you've worked with others in previous roles, particularly in customer service or field-based positions. Highlight any experiences where you’ve aligned with teams to achieve common goals or improve service outcomes.