At a Glance
- Tasks: Deliver exceptional service and training to clients in Lancashire and Yorkshire.
- Company: Join Diversey, a leader in cleaning and hygiene technologies.
- Benefits: Competitive salary, comprehensive benefits, and professional growth opportunities.
- Other info: Inclusive workplace culture that values diversity and collaboration.
- Why this job: Make a real impact by helping customers maintain high hygiene standards.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 30000 - 42000 £ per year.
Join to apply for the Field Service Representative role at Diversey.
Location: Lancashire & Yorkshire, UK
About Us: At Diversey, we are pioneers and facilitators for our clients across a wide range of global industries. With revolutionary cleaning and hygiene technologies—including floor care machines, cleaning tools, utensils, and specialty chemicals for the Food & Beverage industry—we empower our partners to maintain the highest standards of hygiene and safety.
The Opportunity: Are you a proactive problem‑solver with a passion for building strong relationships and delivering exceptional service? We are looking for a Field Service Representative to join our dynamic team. In this pivotal role, you will support our customers in the Lancashire and Yorkshire regions, ensuring the effective use of our industry‑leading chemicals and equipment through expert training and on‑site support.
What You'll Be Doing
- Service Excellence: Provide exceptional service to key strategic and national accounts; follow tailored service plans to ensure customer satisfaction.
- Hands‑On Responsibilities: Deliver comprehensive training sessions to client teams; conduct on‑site audits to assess performance and adherence; monitor product effectiveness and suggest improvements; minimize downtime using remote diagnostics and tools.
- Collaboration & Customer Engagement: Work closely with National and Internal Account Teams to align on service objectives; identify opportunities for upselling and cross‑selling; share insights with sales teams; maintain detailed records and reporting using Salesforce for clear communication.
What We're Looking For
- Core Competencies: Excellent communication and active listening skills; strong problem‑solving abilities and attention to detail; proactive mindset and a commitment to continuous improvement; confidence to work both independently and as part of a team.
- Skills & Experience: Proven track record in customer service or a field‑based service role; technical proficiency and IT literacy, particularly with Excel and Salesforce; experience in the cleaning, hygiene, or related industries (preferred); a full UK driving license is required.
Why Join Us?
At Diversey, we invest in the whole person. Our culture is built on: D&I, flexibility & well‑being, respect & collaboration, safety & security.
What We Offer
- Competitive salary and compensation package
- Comprehensive benefits
- Professional growth and development opportunities
- Inclusive, supportive workplace culture
Equal Opportunity Employer – Diversey is proud to be an Equal Opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, irrespective of age, race, gender identity, sexual orientation, religion, disability, or national origin.
Ready to make a difference? If you’re passionate about service, technology, and helping customers succeed, we’d love to hear from you. Apply now and take the next step in your career with a world‑class company.
Field Service Representative Lancashire & Yorkshire employer: Diversey
Diversey is an exceptional employer that prioritises the well-being and professional growth of its employees. With a strong commitment to diversity and inclusion, a supportive workplace culture, and comprehensive benefits, Diversey empowers its Field Service Representatives in Lancashire and Yorkshire to thrive in their roles while delivering outstanding service to clients. Join a team that values collaboration, innovation, and continuous improvement, making a meaningful impact in the cleaning and hygiene industry.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Representative Lancashire & Yorkshire
✨Tip Number 1
Get to know the company inside out! Research Diversey’s products and services, especially their cleaning and hygiene technologies. This will help you tailor your conversations during interviews and show that you're genuinely interested in what they do.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Field Service Representative role. Personal connections can make a huge difference!
✨Tip Number 3
Prepare for hands-on scenarios! Since the role involves training clients and conducting audits, think of examples from your past experiences where you’ve successfully solved problems or improved processes. Be ready to share these stories!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Diversey team. Good luck!
We think you need these skills to ace Field Service Representative Lancashire & Yorkshire
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Field Service Representative role. Highlight any customer service experience and technical skills, especially with tools like Salesforce and Excel.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about service and how your proactive problem-solving skills can benefit our team. Be sure to mention your experience in the cleaning or hygiene industries if you have it!
Showcase Your Communication Skills:Since excellent communication is key for this role, make sure your application showcases your ability to engage with clients effectively. Use clear and concise language to demonstrate your active listening and relationship-building skills.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to see your application and get you on the path to joining our dynamic team!
How to prepare for a job interview at Diversey
✨Know Your Stuff
Make sure you understand Diversey's products and services inside out. Familiarise yourself with their cleaning and hygiene technologies, especially those relevant to the Food & Beverage industry. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Problem-Solving Skills
As a Field Service Representative, you'll need to demonstrate your proactive problem-solving abilities. Prepare examples from your past experiences where you've successfully resolved customer issues or improved service delivery. This will highlight your fit for the role.
✨Practice Active Listening
During the interview, focus on listening carefully to the questions being asked. This will not only help you provide better answers but also show that you value communication—an essential skill for building strong relationships with clients.
✨Be Ready to Discuss Collaboration
Diversey values teamwork, so be prepared to discuss how you've worked with others in previous roles. Share specific instances where you collaborated with teams to achieve service objectives or improve customer satisfaction, as this aligns with what they’re looking for.
