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- Tasks: Conduct user research to shape impactful digital services for public sector and healthcare.
- Company: Join a supportive community focused on user-centred design and meaningful projects.
- Benefits: Competitive salary, flexible hours, health cash plan, and professional development opportunities.
- Why this job: Make a real difference in people's lives through insightful user research.
- Qualifications: Experience in user research and strong analytical skills required.
- Other info: Remote interviews and inclusive recruitment process ensure accessibility for all candidates.
The predicted salary is between 42001 - 56000 £ per year.
Our client is seeking a User Researcher (Consultant level) to help shape user-centred digital services that make a meaningful impact across public sector, healthcare, and purpose-driven organisations. This role is ideal for a curious, analytical researcher who enjoys working in multidisciplinary delivery teams and using evidence to inform design and delivery decisions. You will play a key role in ensuring that user needs and behaviours are clearly understood and embedded into services that affect people’s everyday lives. You will also benefit from being part of a supportive user research community while working across varied and impactful client engagements.
Responsibilities
- Plan and deliver user research that supports the development of user-centred services.
- Select and apply appropriate research methods based on project phase and objectives.
- Produce ethics, governance, and research materials in line with required standards.
- Recruit and manage diverse participant groups in line with GDPR and MRS guidelines.
- Analyse qualitative and quantitative data to identify themes, user needs, personas, and design insights.
- Produce clear, concise research outputs tailored to different audiences, including delivery teams and senior stakeholders.
- Work closely with designers, developers, and other user-centred design specialists to inform decision-making.
- Ensure research activity complies with agreed quality, environmental, and information security standards while working on client engagements.
Requirements
- Proven experience delivering user research as part of a digital or service delivery team.
- Experience working across a range of user research methods and adapting approaches as projects evolve.
- Demonstrated experience working to GDS and UK Government Service Standard guidelines.
- Experience working within agile delivery environments.
- Strong analytical and synthesis skills, with the ability to translate research findings into actionable insight.
- Ability to communicate research outcomes clearly to both technical and non-technical audiences.
Consulting & Core Skills
- Ability to plan and manage your own workload to meet project objectives.
- Confidence to respectfully challenge decisions or proposed solutions when supported by evidence.
- Strong collaboration skills, with experience working effectively with colleagues, clients, and stakeholders.
Security Requirements
Applicants must either hold active UK Security Clearance (SC) or meet eligibility criteria. Eligibility requires UK citizenship, continuous UK residence for the past five years, and no single absence exceeding 28 consecutive days. Candidates who regularly take on leadership responsibilities, support junior colleagues, and bring experience across a wide range of projects may be better suited to progression into a Senior User Researcher role over time.
Benefits
- Competitive salary within the range of £42,001 – £56,000.
- Competitive pension, health cash plan, share options, and discretionary bonus.
- Flexible working hours and 25 days’ annual leave.
- Supportive consulting environment with access to mentoring, coaching, and professional development.
Application Process
Interviews will be conducted remotely via Microsoft Teams. Reasonable adjustments are available throughout the recruitment process to ensure an inclusive and accessible candidate experience. Candidates will be asked to present an example of their work to demonstrate relevant skills and experience.
User Researcher employer: DiverseJobsMatter
Contact Detail:
DiverseJobsMatter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land User Researcher
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend webinars, and join relevant groups. The more connections we make, the better our chances of landing that User Researcher role.
✨Tip Number 2
Prepare for those interviews! Research the company and its projects, and think about how your skills align with their needs. We want to show them that we’re not just a good fit, but the perfect fit!
✨Tip Number 3
Showcase your work! When asked to present an example of your research, pick something that highlights your analytical skills and ability to translate findings into actionable insights. Let’s impress them with our expertise!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals who can make a difference in user-centred design.
We think you need these skills to ace User Researcher
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the User Researcher role. Highlight your experience with user research methods and how you've applied them in past projects. We want to see how your skills align with our mission!
Showcase Your Analytical Skills: Since this role requires strong analytical abilities, include examples of how you've translated research findings into actionable insights. We love seeing how you’ve used data to inform design decisions in your previous roles.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language to communicate your experiences and skills. Remember, we’re looking for someone who can present research outcomes effectively to both technical and non-technical audiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates about the process. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at DiverseJobsMatter
✨Know Your Research Methods
Make sure you’re well-versed in various user research methods. Be ready to discuss how you've applied these methods in past projects and how they can be adapted based on project needs. This shows your analytical skills and flexibility, which are key for the role.
✨Prepare Your Work Example
Since you'll need to present an example of your work, choose a project that highlights your ability to gather insights and translate them into actionable outcomes. Practise explaining your thought process and the impact your research had on the project.
✨Understand the Client's Needs
Research the client’s sector and their specific challenges. Tailor your responses to show how your skills can address their needs, especially in public sector and healthcare contexts. This demonstrates your curiosity and commitment to making a meaningful impact.
✨Communicate Clearly
Be prepared to explain complex research findings in simple terms. Practise summarising your insights for both technical and non-technical audiences. Clear communication is crucial, especially when working with multidisciplinary teams.
