At a Glance
- Tasks: Lead user research to shape inclusive digital services and influence design decisions.
- Company: Dynamic organisation focused on user-centred design in public and private sectors.
- Benefits: Flexible working, mentorship opportunities, and a collaborative team environment.
- Other info: Join a community of practice and contribute to thought leadership initiatives.
- Why this job: Make a real impact by understanding user needs and driving digital transformation.
- Qualifications: Extensive user research experience and strong stakeholder management skills.
The predicted salary is between 50000 - 60000 € per year.
Our client is seeking an experienced Senior User Researcher to lead user-centred research activities across complex digital transformation programmes within public and private sector environments. This is an exciting opportunity for a strategic and collaborative research professional who is passionate about understanding user needs, shaping inclusive digital services, and influencing service design through evidence-based insights. The successful candidate will work closely with multidisciplinary agile teams, senior stakeholders, designers, product professionals, and technical specialists to deliver impactful user-centred services and support organisational transformation. The role also offers opportunities to mentor team members, contribute to capability development, and support the growth of a collaborative and people-focused research practice.
Location: Manchester, with flexibility to work across UK office and client locations. Working Pattern: Hybrid and flexible working available.
Responsibilities
- Designing, planning, and delivering user research activities across complex digital services and transformation programmes.
- Advising clients on solving organisational and service challenges through user research, agile delivery, and people-centred design approaches.
- Leading multidisciplinary agile teams to deliver services aligned with user and business needs.
- Advocating for inclusive and accessible user research methodologies.
- Conducting and synthesising qualitative and quantitative research to generate actionable insights.
- Supporting service design and product development decisions through evidence-based recommendations.
- Building and maintaining strong stakeholder and client relationships.
- Facilitating workshops, stakeholder engagement sessions, and collaborative research activities.
- Managing challenging conversations and influencing decision-making with tact and professionalism.
- Supporting, mentoring, and line managing user researchers and wider team members.
- Contributing to recruitment, business development, thought leadership, and community initiatives.
- Promoting user-centred design and research practices internally and externally.
Requirements
- Extensive experience applying user research methodologies across a variety of delivery environments.
- Strong experience working within multidisciplinary agile teams.
- Proven ability to lead and influence user-centred design and service design approaches.
- Strong stakeholder management and consultancy skills.
- Experience conducting accessibility-focused or assisted digital user research.
- Excellent communication, facilitation, and presentation skills.
- The ability to manage conflict and communicate complex or sensitive information effectively.
- Experience mentoring, managing, or developing other researchers or team members.
- Strong understanding of agile delivery roles across design, product, and technology functions.
- A strategic and pragmatic approach to solving complex organisational challenges.
- Experience working within public sector or GDS-aligned environments.
- Knowledge of accessibility standards and inclusive research practices.
- Experience supporting business development or consultancy growth initiatives.
- Active involvement in communities of practice, thought leadership, or professional development activities.
User Experience Researcher employer: DiverseJobsMatter
Our client is an exceptional employer, offering a dynamic and inclusive work culture that prioritises user-centred design and research. With a strong focus on employee growth, the role of Senior User Researcher provides opportunities for mentorship and collaboration within multidisciplinary teams, all while working in the vibrant city of Manchester. The hybrid working model ensures flexibility, allowing employees to thrive both in the office and remotely, making it an ideal environment for those passionate about impactful digital transformation.
StudySmarter Expert Advice🤫
We think this is how you could land User Experience Researcher
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend meetups, webinars, or even casual coffee chats. You never know who might have the inside scoop on job openings or can refer you to someone looking for a User Experience Researcher.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best user research projects. Make it visually appealing and easy to navigate. This is your chance to demonstrate how you’ve influenced service design and delivered impactful insights.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to user research. Think about how you can showcase your experience with multidisciplinary teams and your ability to advocate for inclusive methodologies. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate User Experience Researchers. Keep an eye on our job listings and make sure your application stands out by tailoring it to the role.
We think you need these skills to ace User Experience Researcher
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with user research methodologies and agile teams. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant projects!
Showcase Your Passion:Let your enthusiasm for user-centred design shine through! Share examples of how you've influenced service design or contributed to inclusive digital services. We love seeing candidates who are genuinely passionate about understanding user needs.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language to describe your experiences and achievements. We appreciate a well-structured application that makes it easy for us to see your strengths.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at DiverseJobsMatter
✨Know Your User Research Methodologies
Make sure you brush up on various user research methodologies before the interview. Be ready to discuss how you've applied these methods in past projects, especially in complex digital transformation programmes. This will show your depth of knowledge and experience.
✨Showcase Your Stakeholder Management Skills
Prepare examples that highlight your ability to manage stakeholders effectively. Think about times when you influenced decision-making or navigated challenging conversations. This is crucial for demonstrating your consultancy skills and how you can advocate for user-centred design.
✨Emphasise Collaboration and Teamwork
Since the role involves working with multidisciplinary agile teams, be ready to talk about your collaborative experiences. Share specific instances where you led a team or contributed to a project, focusing on how you fostered a people-focused research practice.
✨Prepare for Accessibility Discussions
Given the emphasis on inclusive and accessible user research, be prepared to discuss your experience with accessibility standards. Bring examples of how you've conducted accessibility-focused research and how it influenced service design decisions.
