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- Tasks: Create engaging training and communication content for employees and partners.
- Company: Join a dynamic team focused on enhancing customer outcomes through effective training.
- Benefits: Enjoy flexible working options and opportunities for personal development.
- Why this job: Make a real impact by transforming complex information into accessible content.
- Qualifications: Passion for communication, strong copywriting skills, and digital proficiency required.
- Other info: Ideal for self-starters who thrive in a collaborative and fast-paced environment.
The predicted salary is between 28800 - 43200 £ per year.
Training and Communication Content Designer
This position provides the opportunity to create engaging high-quality content and training for our employees and Scheme partners. Considering the end-to-end journey touch points, delivering knowledge and tools to provide great customer outcomes.
You’ll develop e-learning and training content for face-to-face and virtual trainer led sessions. You will also develop communication and resources content for email campaigns, our partner website and internal knowledge management system using online platforms and software.
This will involve proactively building relationships and engaging with stakeholders to understand operational changes, performance gaps, technical, Scheme and partner information into clear and concise content.
You’ll identify areas where effective training, communications, resources, and tools will help drive and improve operational performance, efficiencies, and user experience.
You will write and edit copy including e-newsletters, emails, e-learning, trainer notes, slide decks, assessment questions, process maps, and online website and knowledge management resources and content. You will create, produce, and manage communication plans, email campaigns, photoshoots, events, resources, training, and video content to deliver clear, targeted, and compelling messages to drive engagement and performance.
You will have knowledge and experience of our systems and platforms and work closely with the other content designers to create and deploy training and communication content. This includes setting up learning pathways on our learning management systems, rolling out new content for both employees and partners using our content management systems, knowledge management systems, and email systems.
You’ll establish good working relationships with our external suppliers to deliver robust and effective solutions, on time and on budget; as well as being the point of contact to manage and resolve any queries and requests.
You will ensure effective handover of training materials you have developed to the training delivery teams via structured train-the-trainer activity to ensure consistency of structure and learning outcomes.
You will collate qualitative and quantitative analytics and feedback to evaluate and measure the impact of communication and training, sharing insights into trends and opportunities with Customer Services teams to support continuous improvements.
About You
You will have gained the following skills/experience:
- You’re passionate about communication, learning and development and the difference that this can make to our business and Scheme partners.
- You’re a clear communicator and enjoy using your copywriting skills to take complex information from multiple sources, and turn it into straightforward, engaging, and accessible messaging.
- You have great digital skills and get excited learning new software and platforms including Adobe and Microsoft suites, Articulate Rise, content, knowledge and learning management systems.
- You embrace change and look for the opportunities that new and innovative solutions can provide us to engage our audiences in a fast-paced, ever-changing environment.
- You enjoy working in an agile environment and can multi-task, depending on business needs and changing priorities.
- You’re proactive and an organised self-starter who enjoys working in a friendly team, happy to roll up your sleeves, offer opinions and ideas and get involved and collaborate.
- You love working independently but also recognise the benefits of working as part of a team to deliver the best solutions, whilst continuing to develop the broader skills of the team.
- You’re confident building strong collaborative working relationships with key stakeholders at all levels across the business. Along with being comfortable expressing your opinions and discussing and guiding great outcomes.
- You’re committed to continuous personal and professional development, self-directed learning, improvement, and stay up to date and maintain best practices.
- Excellent communication, copywriting and editing skills and the ability to tailor digital content for the relevant audience and can take complex information ranging from business changes to key partner information and turn into clear, engaging, and accessible content.
- Experience of building and managing internal customers and internal and external stakeholder relationships enabling you to understand their needs, identify, challenge, and recommend suitable solutions and the benefits, manage expectations, and provide a quality service delivery.
- Experience of or ability to quickly learn and pick up or new systems, technology, and software to create, manage and deliver digital content such as content management systems, learning management systems, knowledge management systems, Adobe suite software, e-learning software, email, and process maps.
- Experience of leading, planning and delivering projects.
- Proven time management and organisational skills working with competing priorities to meet deadlines and requirements.
Seniority level
Entry level
Employment type
Contract
Job function
Art/Creative and Design
Industries
Automation Machinery Manufacturing, Repair and Maintenance, and Motor Vehicle Manufacturing
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Training and Communication Content Designer employer: DiverseJobsMatter
Contact Detail:
DiverseJobsMatter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Training and Communication Content Designer
✨Tip Number 1
Familiarise yourself with the latest e-learning tools and platforms, especially those mentioned in the job description like Articulate Rise. Being able to demonstrate your proficiency in these tools during interviews can set you apart from other candidates.
✨Tip Number 2
Build a portfolio showcasing your previous work in content design and training materials. Include examples of how you've transformed complex information into engaging content, as this aligns perfectly with what we're looking for.
✨Tip Number 3
Network with professionals in the learning and development field. Engaging with stakeholders and understanding their needs is crucial for this role, so having connections can provide insights and potentially lead to referrals.
✨Tip Number 4
Stay updated on best practices in communication and training. Follow industry blogs, attend webinars, or join relevant groups to show your commitment to continuous learning, which is highly valued in our team.
We think you need these skills to ace Training and Communication Content Designer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in content design, training, and communication. Use keywords from the job description to demonstrate that you understand the role and its requirements.
Craft a Compelling Cover Letter: In your cover letter, express your passion for communication and learning development. Share specific examples of how you've transformed complex information into engaging content, as this is crucial for the role.
Showcase Your Digital Skills: Mention any experience with software and platforms like Adobe, Articulate Rise, or learning management systems. Highlight your ability to quickly learn new technologies, as this is a key requirement for the position.
Demonstrate Stakeholder Engagement: Provide examples of how you've built strong relationships with stakeholders in previous roles. This will show your ability to collaborate effectively and understand diverse needs, which is essential for this job.
How to prepare for a job interview at DiverseJobsMatter
✨Showcase Your Copywriting Skills
Since the role involves a lot of writing and editing, be prepared to discuss your copywriting experience. Bring examples of your work that demonstrate your ability to simplify complex information into engaging content.
✨Demonstrate Your Digital Proficiency
Familiarity with various software and platforms is crucial for this position. Be ready to talk about your experience with tools like Adobe Suite, Articulate Rise, and any learning management systems you've used. Highlight your eagerness to learn new technologies.
✨Emphasise Relationship Building
This role requires strong collaboration with stakeholders. Prepare to share examples of how you've successfully built relationships in previous roles, and how you’ve engaged with different teams to achieve common goals.
✨Prepare for Agile Environment Questions
Given the fast-paced nature of the job, expect questions about your adaptability and time management skills. Think of instances where you've successfully managed multiple priorities and how you embraced change to deliver results.
