Working Arrangement: Hybrid, largely home-based with regular working from the Teddington office
Contract: Fixed-term, ending July 2027
Hours: Part-time, 21 hours per week
Overview
Our client, an international development charity, is seeking a Supporter Care Officer to provide high-quality customer service while maintaining accurate supporter data and coordinating resource orders.
Working as part of a front-line supporter team, you will respond to enquiries across phone, email and post, maintain supporter database records and help ensure orders are processed and delivered efficiently.
Responsibilities
- Respond professionally to supporter enquiries by phone, email and letter.
- Process database additions, deletions and amendments to maintain and improve data accuracy.
- Record supporter information accurately within the supporter database.
- Manage supporter resource orders and work with an external fulfilment provider to support timely delivery.
- Maintain high standards of speed, accuracy and customer service in a busy environment.
Requirements
- Strong organisational skills with the ability to manage competing priorities.
- Ability to learn quickly and work flexibly as part of a team.
- Ability to maintain accuracy while working at pace.
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Customer Service Assistant in Teddington employer: DiverseJobsMatter
As a leading law firm in London, we pride ourselves on fostering a dynamic and inclusive work culture that values collaboration and professional growth. Our HR Manager role offers the unique opportunity to influence strategic HR initiatives while working closely with senior legal stakeholders, ensuring a meaningful impact within the legal sector. With hybrid working options and a commitment to employee development, we provide an environment where your expertise can thrive and contribute to our continued success.
